Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews of Comfort Inn Greenville - Haywood Mall

2.5 out of 5
Comfort Inn Greenville - Haywood Mall
246 Congaree Road, Greenville, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 413 out of 1007 reviews" "
Rating 8 - Good. 314 out of 1007 reviews" "
Rating 6 - Okay. 129 out of 1007 reviews" "
Rating 4 - Poor. 74 out of 1007 reviews" "
Rating 2 - Terrible. 77 out of 1007 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sebastian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s a good place to stay for a short time.
Stayed 3 nights in May 2024
Response from Manager on 24 May 2024
Hello Sebastian,We're pleased to hear you found our hotel suitable for a quick visit. If there is any way we can enhance your future stays, please reach out to us directly.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Christopher, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Tiffany

Liked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Tiffany,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 22 May 2024
Dear Kenneth,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Shannon, Hendersonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Shannon,We are delighted to hear about your positive experience with our team. Your feedback is valuable to us and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Andrew, Epsom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful breakfast buffet, nice pool, convenient location.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Andrew,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Justin

Travelled with family
Hotel was staff was awesome and the hotel was very nice and clean
Stayed 3 nights in May 2024
Response from Manager on 17 May 2024
Hello Justin, We are thrilled to hear that you enjoyed our hotel and that our staff provided excellent service. We take pride in maintaining high cleanliness standards. Your kind words are truly appreciated, and we hope to welcome you back in the future.

4/10 Poor

Philip

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I guess the best way to describe it is "you get what you pay for". Everything about this hotel is cheap. The rooms are musty, air conditioning filters smell like they have gone a few decades without being cleaned. Bathroom was not tidy - there were someone's hairs (cleaning staff or previous guest?) on the toilet seat which was wet (maybe from cleaning, but still). The sink in the bathroom was also poorly cleaned up - there were toothpaste remains from previous guest/s. To add insult to injury there was mildew in the shower. "Breakfast" is a sad sight of various things trying to pass for food while actually being some sort of cross between sugar and cardboard. The type of clientele you would find at this place completes the portrait.
Stayed 2 nights in May 2024
Response from General Manager on 12 May 2024
Dear Philip,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, beds were really comfortable
Stayed 2 nights in May 2024
Response from General Manager on 11 May 2024
Dear Joyce,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

April

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
They can in and emptied the bathroom trash and the fridge of all our drinks! Left all the other trash in the room and didn’t make the bed or leave more toilet paper. We were here for 5 days..
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear April,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Easy check-in process.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello James,We are thrilled to hear that you found our staff accommodating and your check-in experience smooth. Your satisfaction is our priority, and we are delighted to have met your expectations during your stay. Thank you for sharing your positive feedback with us.

8/10 Good

NATHAN

Travelled with partner
Liked: Cleanliness, staff & service
Decent. Guest were noisy early morning in the halls, but that's not the hotel's fault.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Nathan,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I had a restful experience
Stayed 1 night in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on 24 Apr 2024
We are pleased to hear you had a great experience and hope to see you again soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean hotel right off of the interstate across the street from Haywood Mall. Many dining options are available in a close vicinity.
Stayed 2 nights in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on 19 Apr 2024
We are delighted that you enjoyed your stay! Thank you for your feedback and we will be sure to share this with the rest of the team! Hope to see you again!

10/10 Excellent

Joyce, Weymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk called to ask if we were settled and if the room was ok. So nice!
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Joyce,We are delighted that you decided to stay with us at Comfort Inn Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Fernando, Hermosillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on 20 Apr 2024
Thank you Fernando for your review! We are delighted to hear you enjoyed your stay with us hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Scott,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always a great experience
Stayed 3 nights in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on 13 Apr 2024
Thank you James! Our team at Comfort Inn Haywood Mall appreciates your kind review! Hope to see you again soon!

4/10 Poor

Theresa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Theresa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Leisbel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Leisbel,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Crystal,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Katharine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction during visit which was not made known to me beforehand. As soon as you walk into the lobby (where the Muzak pipes in Christmas music in April) you see wallpaper peeled off walls, baseboards/shoe moulding ripped off, construction debris littered the outside of the property. Smelled like marijuana by the elevators. Room was small, bed was hard, cheap rubber flooring in room. Staff supervising continental breakfast was rude, asked for more waffle batter and tried to argue with me that the waffle maker doesn’t use butter. Even translated into Spanish and she still had an attitude and got someone else to refill it. No feminine hygiene products available on site. “Lemon-infused water” in the vestibule didn’t have lemon in it. Spend the extra money and go somewhere else.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Katharine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Pushpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was too much noise from the adjacent room even during sleep hours and we reported to the front desk. Nothing happened.
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Pushpa, We apologize for any inconvenience you experienced during your stay. We always strive to address guest concerns promptly. Your feedback will be shared with the team for improvement. If you have any further details to share, please contact our management directly for further assistance.

10/10 Excellent

Brittney D, Augusta

Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Brittney,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always professional
Stayed 2 nights in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on 3 Apr 2024
Thank you for your review! We will be sure to share this with everyone on staff. Have a wonderful rest of your day and see you next time!

8/10 Good

Elvera

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Elvera,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Leisa, Coral springs

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safw
Stayed 1 night in Mar 2024
Response from Staff at Comfort Inn Haywood Mall on 22 Mar 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay and hope to see you again!

2/10 Terrible

EDDRICK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello EDDRICK, Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services for future guests. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Mark

Property under remodel
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Mark, We apologize for any inconvenience caused by our renovation. Your feedback is valuable as we work to enhance our facilities and services for future guests. Please feel free to reach out to our management team for any further assistance or feedback. Thank you for your understanding during this time.

8/10 Good

Monica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We came for the basketball tournament and had a great time.
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Monica,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Claudia

Poor breakfast
Stayed 1 night in Mar 2024
Response from Staff at Comfort Inn Haywood Mall on 13 Mar 2024
We are sorry that the commentary breakfast was not to your liking. We will share your feedback to help improve moving forward. Have a great afternoon!

10/10 Excellent

Tee

Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Tee,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean rooms. Great breakfast!! There are some small renovations occurring, but this did not affect our stay.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Mark,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Shereka

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff!
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Shereka,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Alla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under severe renovations the room smelled like smoke. There was somebody blasting TV in the room right next-door, and it was not insulated at all, I could hear all their sports conversations and I could not sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Alla,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Teresa, sumter

Travelled with partner
Disliked: Property conditions & facilities
Our stay was good But I guess they are renovating so the halls etc look bad The room is fine I think they have renovated them The bed was very comfortable so I assume a newer mattress Breakfast was pretty good Just didn’t like them holding a deposit on my money I’ve never had to do that but by the next day it was taken off So that at least made me feel better
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Teresa, We appreciate your review and are pleased to hear you found the room and bed comfortable. Renovations aim to enhance our guests' experience, and we apologize for any inconvenience caused in the process. The breakfast and deposit procedures are standard industry practices. Should you have any further concerns, we recommend reaching out to our management team.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Did not like having to put down a 100.00 deposit
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Linda, Thank you for sharing your feedback with us. We understand your concerns and will make sure to pass them along to the appropriate team for future consideration. Your input is valuable in helping us improve our guest experience.

10/10 Excellent

Jeneene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Jeneene,We are thrilled to hear you had a fantastic stay with us! Our team looks forward to welcoming you back soon for another exceptional experience at our hotel.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Edward,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello David, We appreciate you choosing to stay with us! If you have any specific feedback to share from your recent experience, please feel free to contact us directly. Your input helps us continue to improve our services for all our guests.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Keith,We are stoked to hear that you had a wonderful experience with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. Your satisfaction is our top priority.

2/10 Terrible

Leslie

Travelled with partner
Paint was peeling on the walls. Accused of smoking in the room. We are no smokers. Picture sent from bathroom stated there was ashes on the counter. There was not. Kept my $100 deposit. Very disappointing
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Leslie,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the facility was under repairs it was a very clean and comfortable !! The beddding was AMAZING the breakfast was awesome!! Will DEFINITELY be going back when we visit Greeneville
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Angela,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Carl

Liked: Cleanliness, amenities
When I went to check out, I didn’t see a friendly face check in was spectacular but checkout was a nightmare
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Carl,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Staff at Comfort Inn Haywood Mall on 20 Mar 2024
Thank you for your feedback. You are so pleased to hear you enjoyed your stay and hope to see you again soon!

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities
The place is getting updated and trash and cigarettes everywhere, and things just need a good cleaning up around the property
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Robert,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Estelle

Stayed 2 nights in Feb 2024
Response from Staff at Comfort Inn Haywood Mall on 21 Mar 2024
We thank you for your feedback and hope you choose to stay with us again!

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Elise,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Check in early. Staff excellent. Location is great.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Tonja,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Barbara

Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Barbara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager