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Reviews of Holiday Inn Airport Guangzhou, an IHG Hotel

4 out of 5
Holiday Inn Airport Guangzhou, an IHG Hotel
No. 11 Jin'gu North Road, Huadong Town, Huadu District, Guangzhou, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 155 reviews" "
Rating 8 - Good. 65 out of 155 reviews" "
Rating 6 - Okay. 14 out of 155 reviews" "
Rating 4 - Poor. 5 out of 155 reviews" "
Rating 2 - Terrible. 3 out of 155 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew, Anchorage

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A proper Holiday Inn as you would expect it to. The hotel itself is nice. It has a gym and a swimming pool (you have to buy a swimming cap in order to use). The area itself - not much to do, it's very far from the actual city, and from the airport too. So, basically, plan on staying just in the hotel and perhaps eat in one of the restaurants nearby, but that's about it. About 30-40 minutes from the airport. More from the city (we didn't go - too much logistics :( The staff is very nice, expesially Christine - she's absolutely amazing! Speaks perfect English and of a HUGE help. Kudos!
Stayed 1 night in Mar 2024

10/10 Excellent

John, Ewa Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Airport Guangzhou is a hotel built on a grander scale than any Holiday Inn in the USA. Marble, marble everywhere. The rooms are adequate sized, very quiet and have everything you need in a hotel room. The multiple restaurants all serve good meals. The service personnel all try very hard and most speak English. The only negative I observed is that the place needs a deep cleaning in and out. We enjoyed our stay there and will return if we are in the area again.
Stayed 1 night in Feb 2024

10/10 Excellent

Dolly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we were given was spacious. The linens were very clean and smells clean, too. The staff were very helpful and polite. The only thing that I did not like was that the staff cleared up our table during breakfast time when we are not yet even finished.
Stayed 1 night in Jan 2024

10/10 Excellent

Cesar, Hollywood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect, the breakfast is good the lady doing omelette eggs is incredible nice and she have the perfect touch, food is good, it was very difficult to find a clean or available table, the restaurant needs more people cleaning and preparing the tables for next guest. Other than that this is a 5 star clean, comfortable and beautiful hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience exceeded my expectations. I would highly recommend this property.
Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accommodating front office staff. Gave me an early check in and room upgrade for no extra charge.
Stayed 1 night in Aug 2023

10/10 Excellent

Tao Shun

Stayed 1 night in Jun 2023

10/10 Excellent

Fatema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in May 2023

4/10 Poor

Siwen, Brighton

Travelled with family
Disliked: Cleanliness, staff & service
Deeply disappointed. The shuttle didn’t run past certain hours so my parents had to take a taxi to the property past midnight. Then once they got to the room they realized that the room wasn’t even cleaned. It took them forever to have a different room. Just a terrible night, didn’t really rest Food was ok

10/10 Excellent

Zeljko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good!!!
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Stayed 1 night in Nov 2020
Response from 总经理 Nelson Wong on 25 Nov 2020
尊敬的宾客，感谢您选择广州富力空港假日酒店，在IHG，我们通过“洲全”清洁计划，重新定义酒店的清洁标准，旨在确保您及每一位IHG客人从入住到离店，全程享有更清洁更安全的住宿体验。标准升级，安心“洲全”。再次诚意致谢！我们期待着您的再次惠顾莅临！诚挚的谢意

6/10 Okay

foo long

Business traveller
Liked: Cleanliness
the location is not convieniet to city guangzhou
Stayed 3 nights in Nov 2019
Response from Marketing and communication on 13 Dec 2019
Dear guest, Hotel located in the Guangzhou Baiyun Int’l Airport Zone. Minutes away from the airport. Hotel provide daily schedule free shuttle bus from / to the airport. We have 339 guestrooms, all with flat-screen television, satellite channels, work station with ergonomic seating and high-speed internet access.

6/10 Okay

foo long

Business traveller
Liked: Cleanliness, staff & service
the location is not convieniet to Guangzhou city.
Stayed 1 night in Nov 2019
Response from Marketing and communications on 13 Dec 2019
Dear guest, Thank you for staying at Guangzhou Fuli Airport Holiday Hotel. We regret that the location of the hotel has affected your staying experience and you have not been able to enjoy satisfactory and high-quality services. Please allow us to express our most sincere apologies and thank you for accompanying you along the way!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is quite far from the airport. And if you have an early morning flight, then they do not have a shuttle bus available. Your only option is for the hotel to call you an over priced limo. There are no taxis or DiDi’s available early in the morning. In room safe did not work, and AC was broken. Also, the bathrooms don’t have shower doors, so when you take a shower the entire bathroom will be filled with water.
Stayed 1 night in Jul 2019

4/10 Poor

ashwin

Disliked: Staff & service
Sad
English is a big issue here, even with the staff Buffet Breakfast - Food for vegetarians is not upto the mark No porter to take luggage to our rooms I expected better service from a Holiday Inn... But it seems it's the same as any other Chinese Brand Hotel.
Stayed 1 night in Jul 2019
Response from HolidayInn Guangzhou Airport Zone on 17 Jul 2019
Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay with us at HolidayInn Guangzhou Airport Zone. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We haved reported the relevant problems you mentioned to relevant departments and believe that improvements will be made soon. We hope this would not deter you from choosingHolidayInn Guangzhou Airport Zone again in the future. We look forward to welcoming you back to our hotel again. Thank you! HolidayInn Guangzhou Airport Zone

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Superman

Business traveller
Liked: Cleanliness, amenities
jlate arrival they give one drink ticket but bar already closed
Stayed 1 night in May 2019
Response from HolidayInn Guangzhou Airport Zone on 29 May 2019
Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay with us at HolidayInn Guangzhou Airport Zone. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We look forward to hearing from you and to welcoming you back to HolidayInn Guangzhou Airport Zone in the near future. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from HolidayInn Guangzhou Airport Zone on 24 May 2019
Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Guestroom made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

6/10 Okay

Juan Carlos

Liked: Staff & service
Disliked: Cleanliness
Need to put more attention in cleaning the rooms
The carpet at the room was never vacuum, the cleaning at the room was poorly made, the food is great and the service, the location of this hotel is great if you want to be close to the airport.
Stayed 5 nights in Apr 2019
Response from HolidayInn Guangzhou Airport Zone on 28 Apr 2019
Dear Juan Carlos, Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the Room.We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. We will pay more attention to the room. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing HolidayInn Guangzhou Airport Zone again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely, HolidayInn Guangzhou Airport Zone

8/10 Good

Wai Shan Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel but not close to airport
Comfortable and small neighborhood around but not close to airport
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firstly, I had to wait for 1 and half hours for their so called Airport "Courtesy" bus. I arrived on a flight at about 10 pm and did not get to the hotel until midnight despite phone calls etc made by me beforehand. It is false and misleading that you promote on your website that this is an Airport hotel it is no where near the airport!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Everything is nice for a business stopover . Improvement in the front desk may be needed as we spent 30 mins queuing for checkout in the morning hour and saw only one staff serving over a dozen customers at that time , for both check-in and check-out.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2018

10/10 Excellent

Miguel, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

sandy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good amenities
Clean rooms and staff helpful. Not close to any main shopping out of town
Stayed 2 nights in Sep 2018

8/10 Good

Rita, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel but forget the airport hotel shuttle
The hotel was excellent. Great, spacious and clean room. Excellent house-keeping. Fast-check in. But you can forget about the transfer from the airport to the hotel. I had confirmed my flight arrival time prior to my stay but there was not hotel airport shuttle. But it only costs 100 yuan for a private taxi. After reading other reviews my suggestion is to just not worry about the airport to hotel shuttle. (the transfer by hotel shuttle from hotel to airport was perfect though). Another issue was the service in the bar. I had ordered the afternoon high tea. I was served with a cup of tea straight away but the cakes and sandwiches did not materialize. Still had to pay a fortune for just one cup of tea though.
Stayed 2 nights in Jul 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Erik, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for any travelers
Top notch, great value. Staff speaks English, good selection of food, very clean and comfortable rooms. Would stay again!
Stayed 1 night in Apr 2018

10/10 Excellent

Niso, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very clean and nice Free shuttle to airport and pick up Also Ebro the fair
Stayed 2 nights in May 2018

6/10 Okay

Benson Hou, CANTON

Liked: Cleanliness, room comfort
Disliked: Staff & service
This Hotel, Just so so
Most of the employees are slow to react, Maybe they are all Trainee. Breakfast is terrible.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
I thought the hotel is very near to the airport. It isn't. Its about 30 mins drive from the airport. But the hotel is quite OK for a short stay before a flight and the hotel staff were quite helpful in organizing a taxi at 4am in the morning (This was pre-booked the previous night because there are no waiting taxis around that early in the morning) The inhouse Fresco Restaurant was actually closed for the night I was there - 18th April. Good thing is that they were taking orders in the bar for the food so I was quite OK. Meal portions were quite reasonable.
Stayed 1 night in Apr 2018

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maureen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Sau Kwan Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable.
Stayed 1 night in Oct 2017

4/10 Poor

B, CA

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice Room with great view
The hotel's location is not designed for using public transportation. Spending almost 45 minutes on check-in, and waiting 20 minutes for housekeeping and getting the room ready to get in. Hotel staffs aren't helpful and welcoming.
Stayed 1 night in Oct 2017

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business class
good nice room, good staff, clean, comfy
Stayed 2 nights in Jun 2017

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dennis, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice place. Nice room. Nice staff. Very pleasant and also good shuttle service to and from the airport.

10/10 Excellent

Dennis, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent staff & beautiful rooms
Perfect even with the one night stay to charge up our batteries before Continuing the next leg of our journey back home to Melbourne. Great shuttle bus service to and from the airport.

8/10 Good

Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20mins rode from airport
Very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room was spacious and well decorated. A comfortable stay in the room. The front desk confirmed we have 2 breakfast and wrote it down on the check-in letter. But in the morning the buffet doesn't let us in for breakfast and said our room doesn't have breakfast. Finally they let us walk through the breakfast area to pack some to-go food, which was ok to us.

10/10 Excellent

datla, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We really enjoyed our stay, thecwyaff wecfreindly and helpful, the facilities are beautiful!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, attractive hotel. Contact prior to flight regarding airport transfer details.

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good !
Surprisingly very good, perhaps it should be 5 star rating ? Service, comfort, price and proximity to airport. Shame the taxi gouged my wallet for the (short trip) ride to the airport what would otherwise been a perfect stay.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst 4 star i ever seen.
International guest accomodation but staff only speak chinese and drop on and drop off on opposite side. Never recommend to any one and not even other holiday inn as well in any country

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort