When we arrived at the hotel. Me and my family did check on the room, we noticed a stain (pee, etc) on the sofa bed mattress. We asked for it to get changed, they wouldn't do it claimed that ALL of the sofa bed mattresses looked like that. We asked for a mattress cover, we were told that they didn't have that size. At this point, we were fed up and decided to leave the property. Customer service sucked, i wouldn't recommend this property to my worst enemy.