Site 2 Sector 29, Opp. Signature Tower, Gurugram, Delhi N.C.R
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 152 out of 234 reviews" "
10 - Excellent
152
Rating 8 - Good. 57 out of 234 reviews" "
8 - Good
57
Rating 6 - Okay. 8 out of 234 reviews" "
6 - Okay
8
Rating 4 - Poor. 6 out of 234 reviews" "
4 - Poor
6
Rating 2 - Terrible. 11 out of 234 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Akash
10 Apr 2024
Akash
Stayed 1 night in Apr 2024
Response from Shuvendu Banerjee on 12 Apr 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Shuvendu BanerjeeGeneral Manager
Excellent place to stay, really enjoyed our stay here.
Sundeep
Stayed 1 night in Apr 2024
Response from Shuvendu Banerjee on 8 Apr 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Shuvendu BanerjeeGeneral Manager
Response from Vamsi Krishna Gadiraju on 14 Mar 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
Response from Vamsi Krishna Gadiraju on 12 Mar 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
Response from Vamsi Krishna Gadiraju on 1 Mar 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
10/10 Excellent
Guneet Singh
6 Feb 2024
Liked: Cleanliness, staff & service
.
Guneet Singh
Stayed 4 nights in Feb 2024
Response from Vamsi Krishna Gadiraju on 6 Feb 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
I stayed here but they have no heating system , this supposed to be 5 star .
I don’t understand. In winter room is cold . Public area lobby is cold .
kiran
Stayed 1 night in Jan 2024
Response from Vamsi Krishna on 31 Jan 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
10/10 Excellent
Shalabh
27 Jan 2024
Shalabh
Stayed 2 nights in Jan 2024
Response from Vamsi Krishna Gadiraju on 30 Jan 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
6/10 Okay
Verified traveller
Business traveller
15 Jan 2024
Very disappointing hotel
Hugely disappointed with my stay at crown plaza from arrival to departure which was 2 days early couldn’t put up with it much more the list of reasons is so big from arrive after a 14 hours journey to be told my room I had booked wouldn’t be ready till the next day but would go in a single room for
The night them change the day after when one was free that was the start off 10 forgettable days at the crown plaza
Verified traveller
Stayed 11 nights in Jan 2024
Response from Vamsi Krishna Gadiraju on 16 Jan 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
4/10 Poor
Advait
7 Jan 2024
Advait
Stayed 1 night in Jan 2024
Response from Vamsi Krishna on 9 Jan 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Vamsi Krishna GadirajuHotel Operations Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Norton PereiraRegional General Manager
2/10 Terrible
JATINDER
3 Sep 2023
JATINDER
Stayed 1 night in Sep 2023
Response from Puja on 5 Sep 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,Norton PereiraRegional General Manager
10/10 Excellent
Krishan
25 Aug 2023
Liked: Cleanliness
Krishan
Stayed 1 night in Aug 2023
Response from Norton Pereira on 27 Aug 2023
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Norton PereiraRegional General Manager
Exceptional service given by the staff. Room upgraded
Ipnindera
Response from Puja on 25 Aug 2023
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Norton PereiraRegional General Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Norton PereiraRegional General Manager
4/10 Poor
Ramaswamy
26 Jul 2023
Ramaswamy
Stayed 1 night in Jul 2023
Response from Norton Pereira on 28 Jul 2023
Dear Guest,Thank you for your review of our hotel. We understand from your ratings that you were not satisfied with the services of the Hotel. We regret the inconvenience which you might have faced during your stay with us. Request you to kindly share your feedback with us in order for us to understand and take corrective measures. We look forward to welcoming you back soon.Best Regards,Norton PereiraRegional General Manager
The hotel is isolate and quiet in contrast to the hustle and bustle that characterizes the city of Delhi which give you some peace and safety. The staff helped us a lot with check in and check out time and we appreciated it very much. Breakfast was great as well as the room and the service. I'm giving 10 without any hesitation.
Mor
Stayed 2 nights in May 2023
Response from Norton Pereira on 28 May 2023
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Norton PereiraRegional General Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Norton PereiraRegional General Manager
Nice place for a few nights.. great breakfast buffet.. the need to give you a fresh glass with ever new drink..
Michael
Stayed 3 nights in Apr 2023
Response from Norton Pereira on 14 Apr 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,Norton PereiraRegional General Manager
this is a very nice hotel and stay was also very good including food quality, staff is also very friendly Specially Mr. Surender from front offie was a gr8 help for city tour guidance .
Ravi
Stayed 3 nights in Mar 2023
Response from Norton Pereira on 3 Apr 2023
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. Thank you for appreciating our Hospitality and recognizing our colleague Surender for his services. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Norton PereiraRegional General Manager
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Norton PereiraRegional General Manager
10/10 Excellent
Richa
Travelled with family, Travelled with family and small children, Travelled with group
Excellent place to stay in Gurgaon India excellent service
Richa
Stayed 1 night in Mar 2023
Response from Norton Pereira on 6 Mar 2023
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Norton PereiraRegional General Manager
6/10 Okay
sapna
3 Feb 2023
sapna
Stayed 2 nights in Jan 2023
Response from Norton Pereira on 9 Mar 2023
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed being at Crowne Plaza Gurgaon. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Best Regards,Norton PereiraRegional General Manager
10/10 Excellent
JINHO
11 Jan 2023
JINHO
Stayed 2 nights in Jan 2023
Response from Norton Pereira on 13 Jan 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We look forward for you to give us the opportunity to serve you again in the future.Thanks & Regards,Norton PereiraRegional General Manager
This hotel rooms has bug beds. The staff is very rude. They charge me extra for nothing. I complain to hotel.com and they said no one available to solve my issue. I find rats and roaches in room.
Faraz
Stayed 1 night in Dec 2022
Response from Norton Pereira on 21 Dec 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.We apologise for the unhealthy experience you had and we ensure you we have taken necessary actions to improve the guest expereince. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We look forward for you to give us the opportunity to serve you again in the future.Thanks & Regards,Norton PereiraRegional General Manager
Being an international traveler, the restaurant, bar, and meeting rooms were very handy to use. Close to the airport making it convenient for my return flight. Bad thing, was unable to make international phone calls.
barry
Stayed 3 nights in Nov 2022
Response from Norton Pereira on 5 Dec 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We look forward for you to give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, pleasefeel free to contact us directly on 91 88600 18627 or write to shraddha.trehan@cpgurgaon.com.Thanks & Regards,Norton PereiraRegional General Manager
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We look forward for you to give us the opportunity to serve you again in the future.Thanks & Regards,Norton PereiraRegional General Manager
10/10 Excellent
Vikas
12 Oct 2022
Vikas
Stayed 2 nights in Oct 2022
Response from Norton Pereira on 5 Dec 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We look forward for you to give us the opportunity to serve you again in the future.Thanks & Regards,Norton PereiraRegional General Manager
Very nice business hotel in great location in Gurgaon
Andrew
Stayed 9 nights in Sep 2022
Response from Norton Pereira on 11 Oct 2022
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.We are glad you had a satisfactory experience at the hotel and would love to have you back soon!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We look forward for you to give us the opportunity to serve you again in the future.Thanks & Regards,Norton PereiraRegional General Manager
10/10 Excellent
Prabhakaran
8 Aug 2022
Prabhakaran
Stayed 1 night in Aug 2022
Response from Norton Pereira on 16 Aug 2022
Dear Guest,
Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.
We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We look forward for you to give us the opportunity to serve you again in the future.
Thanks & Regards,
Norton Pereira
Regional General Manager
The staff were exceptional and very helpful, kids enjoyed the selection at breakfast. The property entrance and ambience was beautiful. The call out service was brilliant.
However we stayed there a long time and feel there could have been a small discount given to us however we did book through Expedia so hotel didn't have a say on the price.
Anita
Stayed 15 nights in Jul 2022
Response from Norton Pereira on 3 Aug 2022
Dear Ms. Anita,
Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.
We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We look forward for you to give us the opportunity to serve you again in the future.
Thanks & Regards,
Norton Pereira
Regional General Manager"
Dear Guest,
Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.
We are glad you had a satisfactory experience at the hotel and we would love to have you again soon!
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We look forward for you to give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please
feel free to contact us directly on +91 88600 18627 or write to shraddha.trehan@cpgurgaon.com.
Thanks & Regards,
Norton Pereira
Regional General Manager
Dear Guest,
Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We look forward for you to give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please
feel free to contact us directly on +91 88600 18627 or write to shraddha.trehan@cpgurgaon.com.
Thanks & Regards,
Norton Pereira
Regional General Manager
10/10 Excellent
Ravi
Business traveller
28 May 2022
Liked: Cleanliness, staff & service, room comfort
Ravi
Stayed 4 nights in May 2022
Response from Deepak Behl on 30 May 2022
Dear Guest,
Thank you for taking the time to tell us about your experience at Crowne Plaza Gurugram.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact us directly at 9711196346 or deepak.behl@ihg.com.
Hotel staff was very unprofessional and rude and there was a security incident wherein a random stranger blocked our way in the hotel lobby and started asking us threatening questions , all this happened infront of the hotel staff
Nida
Stayed 5 nights in Dec 2021
Response from Ritika Trehan on 22 Dec 2021
Dear Guest,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the level of service you received. We take comments such as these seriously and would like to follow up with you. Please be rest assured that we take utmost care with regards to safety and hygiene at the property and therefore would like to know the issue in depth. May I request you to please connect with us on ritika.trehan@cpgurgaon.com as we truly want to make it right!
I look forward to hearing back from you very soon.
8/10 Good
Aya
6 Dec 2021
Liked: Cleanliness, staff & service, amenities
Great staff, amenities, restaurant and general state, but noisy neighborhoods and loud music day and night from inside and outside the hotel!
Aya
Stayed 6 nights in Nov 2021
Response from Ritika Trehan on 14 Dec 2021
Dear Guest, Thanks so much for a positive review for your recent stay at Crowne Plaza Today Gurugram.
Dear Guest,
Thanks so much for a positive review for your recent stay at Crowne Plaza Today Gurugram. Whatever we do at this hotel is carried out with the intension of serving our guest’s needs better, we are happy to know that we have not disappointed you in that respect.
We hope you will give us more opportunities in future to demonstrate our commitment to customer delight, we will be waiting to welcome you back, soon.
I just went to India and had an amazing 10 day stay at Crown Plaza(Gurugram). The property is good and what really makes the experience is the staff. Some names I remember Utsav from Front-desk, Mukesh, and Vipin from Housekeeping. I don't know all the names but everyone from the restaurant was also amazing. We opted for breakfast and dinner there and I was really impressed by the service. I have travelled all over the world and can confirm the experience here was definitely one of the best. I can definitely recommend this Hotel in terms of service, location or anything you expect at a 5 Star. I would love to stay here again.
kavita
Stayed 11 nights in Nov 2021
Response from Ritika Trehan on 4 Dec 2021
Dear Guest,
Thanks so much for a positive review for your recent stay at Crowne Plaza Today Gurugram. Whatever we do at this hotel is carried out with the intension of serving our guest’s needs better, we are happy to know that we have not disappointed you in that respect.
We hope you will give us more opportunities in future to demonstrate our commitment to customer delight, we will be waiting to welcome you back, soon.
I did stay for business meeting proposal . Very comfortable and service also good.
Byungchul
Stayed 1 night in Nov 2021
Response from Ritika Trehan on 4 Dec 2021
Dear Guest,
Thanks so much for a positive review for your recent stay at Crowne Plaza Today Gurugram. Whatever we do at this hotel is carried out with the intension of serving our guest’s needs better, we are happy to know that we have not disappointed you in that respect.
We hope you will give us more opportunities in future to demonstrate our commitment to customer delight, we will be waiting to welcome you back, soon.
10/10 Excellent
SANYAM
19 Nov 2021
SANYAM
Stayed 2 nights in Nov 2021
Response from Ritika Trehan on 4 Dec 2021
Dear Guest,
Thanks so much for a positive review for your recent stay at Crowne Plaza Today Gurugram. Whatever we do at this hotel is carried out with the intension of serving our guest’s needs better, we are happy to know that we have not disappointed you in that respect.
We hope you will give us more opportunities in future to demonstrate our commitment to customer delight, we will be waiting to welcome you back, soon.