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"no communication my accommodation was cancelled with out a phone call email or text message, very disappointing"

"I stayed here during a snowstorm, which unfortunately highlighted a few issues during my stay. The biggest concern was the temperature while the living area was warm, the bedroom was freezing the entire time. The bedding didn’t help much either, as the comforters were very thin and definitely need to be upgraded. Service was also disappointing. I called the front desk to request water and was left on hold for about 10 minutes, then told someone would bring it up. After waiting over an hour with no follow-up, I called back but couldn’t get through just kept being placed on hold. I eventually went downstairs myself, where I was told they were short-staffed and waiting for someone to come in. I completely understand being understaffed, but that should have been communicated upfront instead of the lack of response. On my final day, a main pipe burst, and there was water everywhere. I didn’t feel like the situation was handled well, and I ended up having to follow up after I returned home. That said, there are positives. The location is great right on the beach and the restaurant on-site was really good with great staff, which stood out. Overall, I’d give this place 3 stars mainly because of the location and beachfront. With better maintenance, communication, and attention to guest comfort, this could be a much better experience."

"If this review was about the staff, it would be 5 stars. About the material condition of the hotel, it would be 1 star. The staff is exceptional, but the hotel has more problems than they can contend with. The location is really good, the bedding is very comfortable, and parking is less expensive than downtown, and relatively safe. The 1st room they gave us had broken air conditioning, with no hope of an easy repair. The 2nd room was a smaller room, with a broken safe, a broken room phone, and a running toilet. The breakfast was really good. Typical hotel rates for a drink in the bar...you know...same cost for 2 shots as for the whole bottle at the ABC store... Would I stay here again? I dunno. Location wise, parking wise, best in town. But all the broken items (plus 2 of the 4 elevators were broken) really lowers your review, and no amount of compensation (and we got plenty of compensation) will completely fill that disparity. If I returned to Norfolk to go to the Scope Center I would probably stay again, but this time, with my eyes wide open..."

"The hotel was nice ! Definitely will stay again . Everything was really well . "

"Great place with a nice view. Tons of things to do in the surrou surrounding areas"

"The in-house restaurant, CapoCapo, has terrible table service. The wait staff do not want to be there. The food is decent. The parking garage is scary. The elevator is unreliable; avoid it. Pricing signs are unclear."

"Housekeeping walked into my room without knocking on door or even say nothing at 10:00 in the morning when checkout wasn’t until 11am. "

"Clean room, custodial staff and most of the front office staff helpful. Some more smiles would be great! Major complaint was the pool. It filmed over several times from being underfiltered and on another occasion it was full of dead bugs. But overall a good experience reasonably priced. My grandkids loved the breakfast. But we're disappointed in the pool upkeep. Plentiful and easy parking."

"Good room for the money"