Search Hotels Near Hangman's Bridge, Markleeville

"Dear Hilton Guest Assistance Team, I am writing to formally express my deep frustration and disappointment regarding my recent stay at the Hilton Vacation Club Tahoe Seasons Lake Tahoe. During my four-night stay, my room was never cleaned or serviced once. Throughout the duration of my visit, I repeatedly contacted the front desk requesting housekeeping, as towels, trash, and general upkeep were becoming an issue. Each time I was told that full housekeeping was only provided for guests staying a full week, and that the best they could offer was a “tidy up.” However, despite these assurances, no tidy-up service was ever provided either. This left me in the unacceptable position of having to take out my own trash, repeatedly call for clean towels, and manage the basic upkeep of the room myself. By the end of the stay, trash and used towels had accumulated due to the lack of housekeeping support. What made the situation even more frustrating was observing other rooms on the same floor receiving daily housekeeping service, which made the lack of service for my room even more confusing and concerning. This experience fell far below the standards I associate with the Hilton brand. Cleanliness and basic room servicing during a multi-night hotel stay should not require repeated calls to the front desk, nor should guests be left to handle these responsibilities themselves. I would appreciate clarification on the housekeeping policies at this property and an explanation"

"Breakfast is not included or offered. Convenient location. Checking out is seamless. Make sure to leave the pool towels in your room or they will charge you $25 for each one. "

"Room was insanely dirty had cobwebs in the bathroom and a/c areas floor was so dirty had to put on my shoes on to walk around , staff was pretty nice , sheets were dirty just all around dirty. "

"Great hotel, amazing service "

"Stay was great! I was a little worried hx the bed was softer than I personally like, (I have a back that will get mad) but it ended up being fine. Linens, towels etc were all of a very nice quality. Staff was thorough in communicating and helpful in setting things up so check in was easy. Overall, I was quite impressed at how nice everything ended up being and will be looking forward to staying here again. This place is not super fancy, but it is clean, inviting, nice touches (good towels/bedsheets) good service and really all that is needed for a nice simple stay. "

"Horrible breakfast, nothing but sweets. Not even milk or coffee creamer for coffee. Definitely has gone down hill since our last stay a year ago. "

"Yes very"

"Clean but old"