"Dear Expedia Customer Relations,
I am writing to formally complain about Expedia reservation booked for my recent vacation on Jun 4-6,2026. Novotel Suites Hannover, Germany.
Based on the information, photographs and descriptions on Expedia’s website, I reasonably expected high-quality accommodation. Unfortunately, the property is significantly misrepresented, and I felt misled as a customer.
• The hotel is located in a drug-tolerance, super dirty area that felt unsafe. This fact is omitted on the webpage.
• The walk to the hotel from the station passes through urinals, addicts and constant police activity.
• The property is outdated, with aging facilities and furnishings.
• There is a very busy and loud bus station right in front of the lobby that operates through the night.
As a traveler, I rely on Expedia to provide accurate and transparent information when making purchasing decisions. Had the property’s true condition and surrounding area been accurately represented, I would not have selected this hotel.
This hotel should not be even listed on Expedia. Where is the vetting process / quality control of the properties you publish and sell?
I respectfully request that Expedia review this booking and provide appropriate compensation for the significant discrepancies. Compensation in form of a full refund or travel credit.
I have pictures to prove the above statements."