Premier Room, 3 Bedrooms | Living area | LED TV
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Reviews of Fraser Residence Hanoi

5 out of 5
Fraser Residence Hanoi
5C Do Nhuan Street, Xuan Dinh Ward,, Bac Tu Liem District, Hanoi, Vietnam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 71 reviews" "
Rating 8 - Good. 6 out of 71 reviews" "
Rating 6 - Okay. 3 out of 71 reviews" "
Rating 4 - Poor. 0 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

10/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It is right in downtown and is super convenient.
Stayed 4 nights in May 2024
Response from Fraser Residence Hanoi on 20 May 2024
Dear Mr. Phillip,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Susanne

Stayed 3 nights in Mar 2024
Response from Fraser Residence Hanoi on 4 Apr 2024
Dear Ms. Susanne,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Yang Kai

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious. Convenience store and coffee place just beside. However, limited choice of food around the area.
Stayed 3 nights in Dec 2023
Response from Fraser Residence Hanoi on 8 Mar 2024
Dear Mr Yang Kai,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Our executive room was very spacious. The front desk was so nice and accommodating. They delivered an iron 3 minutes after call. My room has a huge soaking tub and a very shower. Location was quiet and relaxing. I worked out in the gym overlooking the out door pool. Can’t say enough great things about it.
Stayed 1 night in Feb 2024
Response from Fraser Residence Hanoi on 15 Feb 2024
Dear Ms. Michelle,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean. Beautiful large apartments. Lovely breakfast.
Stayed 3 nights in Jan 2024
Response from Fraser Residence Hanoi on 19 Jan 2024
Dear Ms. Claire,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

PENG YUEN

Liked: Cleanliness, room comfort
Nice and comfortable room
Nice and comfortable room. Room is clean and bed is big. Very quiet location. Nearer to airport than central city. 20 minutes from the hotel to Hanoi town centre by taxi. Nearby have new Lotte World shopping mall. Less than 10 minutes by taxi. Many restaurants and shops. Very nice place.
Stayed 4 nights in Dec 2023
Response from Fraser Residence Hanoi on 10 Jan 2024
Dear Mx. PENG YUEN,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Wonsik

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Greetings from Fraser Residence Hanoi on 20 Dec 2023
Dear Mr Wonsik Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Abimbola

Liked: Cleanliness, property conditions & facilities
I like the idea of being able to come away from the motor bike horn . 2 the staff were very kind with information and booking tours .
Stayed 3 nights in Nov 2023
Response from Greetings from Fraser Residence Hanoi on 30 Nov 2023
Dear Sir/Madam, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Khuong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing suites with full kitchen and washer/dryer. Everything looks modern and was very clean. Our stay was comfortable. Only down size is its pretty far from the city (about 20 mins to old district) and limited tourist attractions.
Stayed 2 nights in Oct 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 20 Oct 2023
Dear Mr Khuong, Thank you for taking the time to share the review on your recent stay at Fraser Residence Hanoi. We are so glad to hear that overall, you enjoyed your stay with us. At Fraser Residence Hanoi, we aims to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. Your kind words were such a great encouragement for our team to dedicate more and more in the seek of winning guests' satisfactions. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Yerim

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 17 Oct 2023
Dear Sir/Madam, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Glynis

Travelled with family
Liked: Cleanliness, room comfort
Lovely hotel.
Very lovely stay. Great pool, friendly helpful staff, good breakfast.
View at breakfast
View from 3rd floor lounge
Interesting building opposite hotel
Stayed 5 nights in Oct 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 13 Oct 2023
Dear Ms. Glynis, Thank you for taking the time to share the review on your recent stay at Fraser Residence Hanoi. We are so glad to hear that overall, you enjoyed your stay with us. At Fraser Residence Hanoi, we aims to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. Your kind words were such a great encouragement for our team to dedicate more and more in the seek of winning guests' satisfactions. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

10/10 Excellent

Tze On

Stayed 2 nights in Sep 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 17 Oct 2023
Dear Sir/Madam, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs 24-hour room service or options for guests arriving late...
Stayed 1 night in Aug 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 4 Oct 2023
Dear Sir/Madam, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

8/10 Good

Rhian Lloyd

Stayed 1 night in Aug 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 12 Sep 2023
Dear Sir/Madam, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

Youngmin

Liked: Cleanliness, property conditions & facilities
Affordable price, great swimming pool and sauna facilities
Stayed 1 night in May 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 10 May 2023
Dear Mr. Youngmin, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

Jinyoung

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
pretty nice to stay for business
Stayed 2 nights in Mar 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 10 May 2023
Dear Mr. Jinyoung, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

John Francis

Liked: Cleanliness, property conditions & facilities
Modern building - friendly atmosphere- ideal room to rest for vacation
Stayed 3 nights in Mar 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 10 May 2023
Dear Mr. John Francis, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

Aimi

Liked: Cleanliness
Great property. Looked brand new, very clean, with great breakfast.
Response from Hồi âm từ Ban quản lý nơi lưu trú on 10 May 2023
Dear Ms. Aimi, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

thiam

Business traveller
Liked: Cleanliness, room comfort
Q (avocadolove)(aubergine)(droplets)
The rooms were beautifully furnished and equipped. The 247 gym was great for me to workout whenever i have free time. Will definitely visit again.
Stayed 4 nights in Jan 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 10 May 2023
Dear Mx. Thiam, Thank you for taking the time to share the review on your recent stay at Fraser Residence Hanoi. We are so glad to hear that overall, you enjoyed your stay with us. At Fraser Residence Hanoi, we aims to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. Your kind words were such a great encouragement for our team to dedicate more and more in the seek of winning guests' satisfactions. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

10/10 Excellent

Muhammad Sabri

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I’ve ever been privileged enough to stay at. Gorgeous building and it only gets more breathtaking when you walk in. High-quality rooms and high-quality service. It is located away from the central area of Hanoi, which is good for me because the central area of Hanoi is usually noisy. The hotel staff has been extremely helpful and friendly as well. I would like to give a shoutout to Mr. Quang for his wonderful service and assistance during my stay in this hotel
Stayed 7 nights in Sep 2022
Response from Hồi âm từ Ban quản lý nơi lưu trú on 9 May 2023
Dear Mr. Muhammad Sabri, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

8/10 Good

Eirini

Stayed 12 nights in Aug 2022
Response from Fraser Residence Hanoi on 23 Sep 2022
Dear Ms. Eirini,Thank you for taking the time to share the review on your recent stay at Fraser Residence Hanoi.We are so glad to hear that overall you enjoyed your stay with us. At Fraser Residence Hanoi, we aims to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations.We look forward to welcoming you back to our hotel in the future.Sincerely,Sunny TanGeneral Manager

6/10 Okay

Gopala

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
New and clean hotel with excellent view
The hotel is new and clean, with details in the room well thought out and invested. My deluxe 2 bed room looks over the park in front of the hotel and the sunset view from the bathroom is excellent.
Stayed 1 night in Jun 2022
Response from Fraser Residence Hanoi on 22 Jun 2022
Dear Sir/ Madam, Thank you for taking the time to write us a great review for your recent experience at Fraser Residence Hanoi. We are delighted that our accommodation and facilities have met your expectations. We look forward to welcoming you back to our serviced apartment in the near future. Warm Regards, Sunny Tan General Manager

8/10 Good

Kam-keung

Liked: Cleanliness, amenities, property conditions & facilities
New hotel with a very nice interior design. The outdoor pool is very nice.
Stayed 2 nights in May 2022
Response from Ngan Quan on 3 Jun 2022
Dear Mr. Leung, Thank you very much for your feedback. We do regret to miss chance to welcome you back today. We do hope to have many opportunities to welcome you back in future. Thanks & Best regards, Ngan Quan Reservation Officer

10/10 Excellent

Gerald

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Sehr schönes Hotel, mit einer modernen Ausstattung. Die Lage ist eher sehr ruhig, man ist jedoch mit dem Taxi in 15-20min im Stadtzentrum.
Stayed 1 night in May 2024
Response from Fraser Residence Hanoi on 24 May 2024
Dear Mr. Gerald,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Ekkehard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Fraser Residence Hanoi on 8 Apr 2024
Dear Mr. Ekkehard,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Takashi

Liked: Cleanliness, property conditions & facilities
Stayed 21 nights in Jan 2024
Response from Fraser Residence Hanoi on 5 Feb 2024
Dear Mr. Takashi,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

SEUNGHYEON

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Fraser Residence Hanoi on 5 Feb 2024
Dear Mx. SEUNGHYEON,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

8/10 Good

pierre, Ferme-Neuve

Stayed 2 nights in Jan 2024
Response from Fraser Residence Hanoi on 22 Mar 2024
Dear Sir/Madam,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

CHULUNG

Business traveller
Liked: Cleanliness, room comfort
너무 좋은 호텔. 조식도 좋아요.
Stayed 4 nights in Jan 2024
Response from Fraser Residence Hanoi on 29 Jan 2024
Dear Sir/MadamThank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Jennie

Business traveller
Liked: Cleanliness, room comfort
베트남 숙소중에 가장 깔끔하고 가성비 좋은 호텔이었음
Stayed 3 nights in Dec 2023
Response from Fraser Residence Hanoi on 2 Jan 2024
Dear Ms. Jennie,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

10/10 Excellent

Taisei

Stayed 3 nights in Dec 2023
Response from Fraser Residence Hanoi on 27 Dec 2023
Dear Mx. TaiseiThank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi.We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Fraser Residence Hanoi

6/10 Okay

Ah seo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2023
Response from Greetings from Fraser Residence Hanoi on 26 Dec 2023
Dear Mr/Ms. Seo,Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. At Fraser Residence Hanoi, we aim to provide a truly unique experience. However, we notice your rating 6/10 without any clear-stated issue. May we contact you via phone or email if you would like to discuss the issue in more detail so that we could improve our service in all aspects. Thank you once again for the valuable feedback and we look forward to hearing from you soon. Thank you and best regards.

10/10 Excellent

Kyoung-O

Stayed 7 nights in Dec 2023
Response from Greetings from Fraser Residence Hanoi on 20 Dec 2023
Dear Mr Kyoung O Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Takashi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
2週間の滞在で利用しました。 施設も新しく、良い時間を過ごせました。 スタッフの方の対応も良かったです。 シャワーの水圧がもっと高いと嬉しいが、ベトナムでは標準的な水圧でした。 洗濯乾燥機が部屋にあり、外に出てる際に洗濯と乾燥までできます。 1Fにgymがあり、運動不足が解消できますね。 プールもありますが、12月なので誰も利用してないです。 目の前に夜10時まで開いているwinmart があり、食料品、洗剤などを買えます。近くて便利。 外に出て、50mぐらいでATMもあります。 west lakeも近いので、週末はwest lake のlotteで、買い物、映画を楽しめます。
Stayed 15 nights in Nov 2023
Response from Greetings from Fraser Residence Hanoi on 20 Dec 2023
Dear Mr. Takashi, Thank you for taking the time to write a nice review for Fraser Residence Hanoi. We are glad to learn that our facilities and interior design have won your heart. At Fraser Residence Hanoi, we aim to provide a truly unique experience and commit to make guest feel like home away from home. Our team and I look forward to welcoming you back to our serviced apartment in the near future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

HEUNG SOE

Stayed 3 nights in Nov 2023
Response from Greetings from Fraser Residence Hanoi on 20 Dec 2023
Dear Mr. HEUNG SOE, We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Fraser Residence Hanoi

8/10 Good

HEONSOK

Stayed 1 night in Nov 2023
Response from Greetings from Fraser Residence Hanoi on 20 Dec 2023
Dear Mr Heonsok, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
만족스런 레지던스 호텔
훌륭한 레지던스 호텔입니다.
Stayed 2 nights in Nov 2023
Response from Greetings from Fraser Residence Hanoi on 14 Nov 2023
Dear Sir/Madam, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Fraser Residence Hanoi

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
設備が残念でした
スタッフの接客、部屋の広さ、朝食ブッフェは良かったが部屋の設備が残念でした。 照明のスイッチが分かりにくい。寝室の明かりをすべて消すにはマスタースイッチを切らなければならず、切るとエアコンも止まる。シャワーの排水が遅く水がたまる。洗濯機が普通の洗濯で1時間半かかる(乾燥なしで)。
Stayed 2 nights in Oct 2023
Response from Greetings from Fraser Residence Hanoi on 14 Nov 2023
Dear Sir/Madam, Thank you for taking the time to complete our feedback survey! We are glad to hear that our genuine service has won your heart. Receiving such feedback motivates us to further improve our commitment to deliver good service for our customers. We noted all your comments regarding to light switches. We can assure you that we will discuss all of these matters with our Chief Engineering to see how we can improve all aspects of your feedbacks. Once again we would like to thank you for choosing to stay at Fraser Residence Hanoi We look forward to welcoming you back to our hotel in the near future Sincerely Fraser Residence Hanoi

10/10 Excellent

TAKASHI

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 31 Oct 2023
Dear Sir/Madam, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Fraser Residence Hanoi

10/10 Excellent

TAKASHI

Business traveller
Liked: Cleanliness, room comfort
良いホテル
ホテルの対応がとても良い。
Stayed 2 nights in Oct 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 31 Oct 2023
Dear Sir/Madam, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Fraser Residence Hanoi

10/10 Excellent

Hyojung

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 13 Oct 2023
Dear Ms. Hyojung, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

10/10 Excellent

WONIL

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 4 Oct 2023
Dear Sir/Madam, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

10/10 Excellent

HEONSOK

Business traveller
Liked: Cleanliness, room comfort
Recommended
Nice facility and breakfast. Receptionist are always friendly!
Stayed 2 nights in Aug 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 30 Aug 2023
Dear Sir/Madam, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

Ruyao

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 24 Aug 2023
Dear Sir/Madam, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

10/10 Excellent

juhyun

Stayed 1 night in Aug 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 28 Aug 2023
Dear Ms Juhyun, Thank you for taking your precious time to rating your experience with us at Fraser Residence Hanoi. We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Sunny Tan General Manager

10/10 Excellent

TAKASHI

Business traveller
Liked: Cleanliness, room comfort
お勧めホテル
部屋はとてもきれい。朝食も良い。 部屋に湯船があるのが嬉しい。 是非、これからも使いたい。
Stayed 1 night in Jun 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 5 Jul 2023
Dear Mr. Takashi, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

TAKASHI

Business traveller
Liked: Cleanliness, room comfort
常宿にします。
チェックインからチェックアウトまで、対応がとても親切で良かった。 朝食も満足のいく内容でした。 ジムで汗をかいてサウナもあり、とても満足。 ハノイに来たら、常宿にします。
Stayed 2 nights in May 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 26 May 2023
Dear Mx Takashi, Thank you for taking the time to complete our feedback survey! We are glad to hear that our genuine service of our staff has won your heart. Receiving such feedback motivates us to further improve our commitment to deliver good service for our customers. We look forward to welcoming you back to our hotel in the near future. Sincerely Sunny Tan General Manager

10/10 Excellent

Hong

Business traveller
Liked: Cleanliness, room comfort
만족스러웠습니다!
Stayed 12 nights in Apr 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 10 May 2023
Dear Mx. Hong, Thank you for taking the time to complete our feedback survey! We are so glad to hear that you enjoyed your stay with us. At Fraser Residence Hanoi, we aim to provide a truly unique experience, and we are thrilled that our service and standards have met your expectations. We once again thank you for your valuable feedback and we look forward to welcoming you back to our serviced apartment soon. Sincerely, Sunny Tan General Manager

10/10 Excellent

Naotaka

Stayed 1 night in Apr 2023
Response from Hồi âm từ Ban quản lý nơi lưu trú on 25 May 2023
Dear Mr.Naotaka,Thank you for taking the time to complete our feedback survey!We are glad to hear that our genuine service of our staff has won your heart. Receiving such feedback motivates us to further improve our commitment to delivering good service for our customers. We look forward to welcoming you back to our hotel in the near future.Sincerely Sunny TanGeneral Manager