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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Travelers wake up to a delicious breakfast at The Shii Kitchen before stepping out to explore the vibrant culture surrounding Hoan Kiem Lake

Choose dates to view prices

Grand Cititel Hanoi Hotel & Spa offers a peaceful retreat in central Hanoi with in-room WiFi. Just steps from Hoan Kiem Lake's cultural attractions, the hotel's standout feature is its exceptionally helpful staff, enhancing the stay experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Gym
  • Business services
The current price is Rp942.292
Rp1.068.559 total
includes taxes & fees
1 Jun - 2 Jun

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Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 700000.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transport to and from this property

Frequently asked questions

Is Grand Cititel Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Grand Cititel Hanoi Hotel & Spa?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Grand Cititel Hanoi Hotel & Spa on 1 Jun 2026 start from Rp942.292, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa doesn't offer parking.

What time is check-in at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Grand Cititel Hanoi Hotel & Spa?

Checkout is at noon.

Does Grand Cititel Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 500000 per vehicle applies.

Where is Grand Cititel Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Ly Thai To Park and Hoan Kiem Lake. Vietnam Revolution Museum and Hanoi Opera House are also within 5 minutes. Hanoi Long Bien Station is 22 minutes by foot and Hanoi Railway Station is 28 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.0

Location

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 310 out of 395 reviews
Rating 8 - Good. 59 out of 395 reviews
Rating 6 - Okay. 18 out of 395 reviews
Rating 4 - Poor. 2 out of 395 reviews
Rating 2 - Terrible. 6 out of 395 reviews

Reviews

Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful Quiet and clean room
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities
Comfortable room, helpful staff, nice breakfast.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff, good breakfast, and safe location
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

ILYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & comfortable rooms.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Satoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

David

Liked: Cleanliness
Good location and great friendly staff to meet with. The breakfast was pretty good as well. However, I was quite disappointed that the Luxury Studio Suite (the most expensive room on the property) didn’t have a window in the room.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, nice staff and very quiet. Great breakfast buffet.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Huan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value. Room is clean and efficient. Staff are friendly and helpful.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nadimul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In New York, this would be 1-2k/night. Beautiful hotel, great rooftop, awesome staff, decent buffet.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the value. Quiet yet central location
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Junji

Liked: Cleanliness, staff & service
Many local restaurants around Hotel
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Eric Kiam Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Stayed 4 nights in May 2025
Verified

8/10 Good

TUYET

Liked: Cleanliness, staff & service
Grand Cititel Hotel in Ha Noi is very close to the Old Quarter. The hotel team is excellent helpful and polite, The Spa services were good. The room is clean and has reasonably space. However, the shower is terrible designed and built that caused the water runs out to the floor outside the shower stall and that made the floor damper most of the time. There is no hair conditioner in the shower, just the shampoo and body wash gel. There are new toothbrush for the customers and 2 bottles of water in the small fridge for the customers each day. The buffet restaurant is designed and decorated as a high end restaurant in the USA. There are a lot of food to choose from as Vietnamese and Western food and they are tasty. The minus point I give to this hotel is the shower stall and missing the hair conditioner, plus the shower stall looked old. I love the young hotel team people there. They are extremely helpful and polite.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ian Hargrave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean, comfortable
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff our room was magnificent the pool area large plenty of space
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good service
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, real quiet and modern. Staff were really helpful..
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very nice and helpful.
Stayed 4 nights in Oct 2024