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Reviews of Hanoi Bonsella Hotel

3.5 out of 5
Hanoi Bonsella Hotel
3 Bao Khanh Lane, Hoan Kiem District, Hanoi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 309 out of 364 reviews" "
Rating 8 - Good. 48 out of 364 reviews" "
Rating 6 - Okay. 4 out of 364 reviews" "
Rating 4 - Poor. 2 out of 364 reviews" "
Rating 2 - Terrible. 1 out of 364 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Nice area, lots of food and massages a minute away!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2023

10/10 Excellent

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.

8/10 Good

evan, Burnaby

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great location right by the lake, rooms were good and overall a good stay. Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.
Stayed 3 nights in Oct 2022

10/10 Excellent

Phuong-Lien

Stayed 1 night in Sep 2022

10/10 Excellent

ngoc son

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good service Good location
Stayed 1 night in Aug 2022

10/10 Excellent

Dinh Viet Anh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.
Stayed 3 nights in Jun 2022

10/10 Excellent

Glen

Stayed 1 night in May 2022

10/10 Excellent

Yoon Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from JASON on 15 Mar 2020
Dear Sir/ Madam, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.
Stayed 2 nights in Feb 2020
Response from jason on 15 Mar 2020
Dear Sir/Madam, On behalf of Bonsella Team, thank you for choosing our Bonsella Hotel on this vacation and thank you for your kind words. We are pleased to know everything came up positively and that you will keep good memories of your holiday. We appreciate your positive feedback and I am delighted to share this comment to the team to enhance our service better. We look forward to welcome you back for another great stay and do not hesitate to contact our team to receive the details of more special promotion for loyalty guests. All the best!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Great Service, staff and location. Close to all attractions and a block from Lake. Great local restaurant right next door. Road around Lake closes on the weekend which is an added bonus.
Stayed 2 nights in Dec 2019
Response from JASON on 23 Feb 2020
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hanoi Bonsella Hotel. The staff went above and beyond in all aspects of service. The room was new and clean. The location is perfect...close to everything...but on a quieter street. Every morning you can enjoy an incredible breakfast on the top floor with a view of the lake and city. My wife and eleven year old daughter agree with me that this was probably our favorite big city boutique hotel experience...ever. Thank you!
Stayed 5 nights in Feb 2020
Response from JASON on 18 Feb 2020
Dear our Valued Guests Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Delsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service beyond expectations
wonderful visit - from the welcome drinks and plate of fruit, to the beyond expectations effort in recovering my I-pad that I left on the van transporting us from Halong Bay. Everything about this hotel and the service they offer in amazing. Thank you. We loved our stay with you.
Stayed 1 night in Jan 2020
Response from JENNY on 8 Feb 2020
Dear Delsa, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, facilities were comfortable but minimal
Stayed 1 night in Dec 2019
Response from JASON on 8 Jan 2020
Dear Guest, Thank you for choosing Bonsella Hotel and for taking the time to review us. We are pleased to read you had an overall pleasant stay and enjoyed our facilities. We strive to provide a pleasurable stay for our guests and your given feedback is very important for us, as it helps to improve our service standard. Please accept our sincere apologies for the inconvenience which you have experience during your recent stay with us. We hope that you will allow us to welcome you back to our hotel as our valued guest in the future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and excellent services! Good location too!
Stayed 4 nights in Dec 2019
Response from JASON on 1 Jan 2020
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

Yung, San Jose, CA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Super good breakfast on both food and service.
Stayed 2 nights in Dec 2019
Response from JASON on 28 Dec 2019
Dear Yung, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Maurice, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well equipped with all essentials plus little gimmicks like ear plugs, petals of flower and a comprehensive directory on highly recommended eateries... Staff were their biggest assets - well trained , polite / helpful/cheerful ! Location is par excellence ! Sound insulation can be improved .
Stayed 1 night in Dec 2019
Response from JASON on 19 Dec 2019
Dear Sir/Madam, On behalf of Bonsella Team, thank you for choosing our Bonsella Hotel on this vacation and thank you for your kind words. We are pleased to know everything came up positively and that you will keep good memories of your holiday. We appreciate your positive feedback and I am delighted to share this comment to the team to enhance our service better. We look forward to welcome you back for another great stay and do not hesitate to contact our team to receive the details of more special promotion for loyalty guests. All the best!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location. Great price!
Fantastic location!!! Close to all the action, great restaurants and hustle and bustle of old town. Very friendly helpful staff and delicious breakfast. Clean and well maintained. Highly recommended.
Stayed 3 nights in Dec 2019
Response from JASON on 16 Dec 2019
Dear Mr. David Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. clean. comfort. warm staff. excellent service....
Stayed 2 nights in Nov 2019
Response from JENNY NGUYEN on 21 Nov 2019
Dear Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from JENNY NGUYEN on 21 Nov 2019
Dear Mr. Scot, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from JENNY NGUYEN on 21 Nov 2019
Dear Mr. Scot, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. They had a great attitude and were available throughout the entire trip. Definitely recommend a stay at this hotel!
Stayed 4 nights in Oct 2019
Response from JASON NGUYEN on 21 Nov 2019
Dear Our Valued Guests, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

8/10 Good

Gay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Jason nguyen on 21 Nov 2019
Dear Mr and Mrs Gay, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

10/10 Excellent

SimonK, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to downtown (Hoan Kiem Lake), staffs were so nice.
Stayed 1 night in Nov 2019
Response from jenny on 21 Nov 2019
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

ScooterRides

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to checkout 6 days later the service was beyond my expectations. The room was good, clean and quiet. Location was the best. Elevator was quick. Breakfast buffet and made to order with staff always ready to assist. Front desk was ready to help with answers to my never ending questions. Booking an excursion with staff was simple and used a good tour organization. When we departed early for a personal excursion of our own, the staff prepared a bag of breakfast to go which was an excellent start to our journey. I would like to give a shoutout to Jason and Kate for their professionalism, assistance and sincerity. We will definitely be a repeat customer. Cheers.
Stayed 6 nights in Oct 2019
Response from JENNY NGUYEN on 23 Oct 2019
Dear Mr and mrs. Robinson, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great room but the thing that made it stand out was all the staff, from the cleaner to receptionist were very friendly and this is my go to hotel when visiting Hanoi
Stayed 1 night in Oct 2019
Response from JENNY NGUYEN on 23 Oct 2019
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Staff is superb. Good breakfast. Slightly noisy location, of course you are in the middle of a city
Stayed 1 night in Sep 2019
Response from JENNY NGUYEN on 8 Oct 2019
Dear Guest, Thank you for choosing Bonsella Hotel and for taking the time to review us. We are pleased to read you had an overall pleasant stay and enjoyed our facilities. We strive to provide a pleasurable stay for our guests and your given feedback is very important for us, as it helps to improve our service standard. Please accept our sincere apologies for the inconvenience which you have experience during your recent stay with us. We hope that you will allow us to welcome you back to our hotel as our valued guest in the future. Sincerely,

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel with an amazing staff right in old town
This is a small boutique hotel, very comfortable and with amazing staff. It you want to stay where things are happening, this is the place. All staff was very, very attentive. Just to give an example: My wife needed soy milk with the coffee. Well, soy milk is not popular in Vietnam, and they did not have it on the buffet. However, Ha (yes, her name is Ha), figure out what it was and had someone go and buy some soy milk right away and had it just in time. Jenny at the front desk actually booked all the transportation to/from airport and even the HaLong by cruise, even for transportation to/from another hotel when I first arrive. Jason, the manager is also very active and anticipating our needs all the time. We noticed that generally speaking staff service is very personal in Vietnam and other Asian countries. Makes me wish that American hotels would consider more than just making an effort to give their change in brand new bills as a standard of service quality.
Stayed 1 night in Sep 2019
Response from JENNY NGUYEN on 6 Oct 2019
Dear Mr. Paulo Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location near to local eatery, cafe, shops, spa and attraction. Friendly staffs that always serve me with smile and treat me like their friends. They always prompt to answer my queries and gave good recommendation on local food. Love their daily buffet breakfast spread and I even got a surprise birthday cake from the kind staff that made my birthday a memorable one. Thanks to the hotel staff for their warm reception and kind assistance during my stay. Will definitely stay here again if I visit Hanoi in future.
Stayed 4 nights in Sep 2019
Response from Jenny Nguyen on 4 Oct 2019
Dear valued guest, Thank you for staying at Bonsella Hotel during your recent trip to Hanoi. We are glad to read you enjoyed your stay with us and the associates made some memorable moments. We also appreciate your feedback on your check-out and will take time to review it. We hope when selecting a hotel for your next visit to Hanoi, you will consider staying with us again. Sincerely,

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Great hotel on a quieter street in the old part of the city. Excellent staff and attention to detail.
Stayed 3 nights in Sep 2019
Response from Jenny Nguyen on 4 Oct 2019
Dear Scott Thank you for choosing Bonsella Hotel and taking time to review us. We are glad to read you enjoyed your stay with us and the associates made some memorable moments. Hope when selecting a hotel for your next visit to Hanoi, you will consider staying with us again. Should you have any further comments or suggestions I will be at your service. Sincerely,

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jenny on 3 Oct 2019
Dear Paulo, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff made us feel special from beginning to end. Jenny, Kate and Helen at the front desk were just wonderful. The young lady at breakfast was great too.
Stayed 2 nights in Sep 2019
Response from JENNY NGUYEN on 9 Sep 2019
Dear Mr. Rauch and Mrs. Muth, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.It was convenient to move because it was located near the lake.
Stayed 2 nights in Aug 2019
Response from JENNY NGUYEN on 17 Aug 2019
Dear Our guest, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Location and service were superb for the price. Will stay again.
Stayed 3 nights in Jun 2019
Response from JENNY NGUYEN on 9 Jul 2019
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service, breakfast is delicious, everybody is so friendly and helpful
Stayed 1 night in Jun 2019
Response from JENNY NGUYEN on 24 Jun 2019
Dear Mrs. Binh, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great service. Clean. Good breakfast.
Stayed 6 nights in Jun 2019
Response from JENNY NGUYEN on 22 Jun 2019
Dear valued guest, Thank you for staying at Bonsella Hotel during your recent trip to Hanoi. We are glad to read you enjoyed your stay with us and the associates made some memorable moments. We also appreciate your feedback on your check-out and certainly we will take time to review them, hope when selecting a hotel for your next visit to Hanoi, you will consider staying with us again. Sincerely,

10/10 Excellent

KIRTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT BOUTIQUE HOTEL WITH FRIENDLY STAFFS
Wonderful hotel with good quiet location, big room & extremely friendly staff ready to help-out with any requests. The buffet breakfast was also good with sufficient menu for full-time Vegetarians like us. Would highly recommend this hotel as it is within walking distance to the Hoan Kiem Lake, shopping streets & plentiful of F&B outlets.
Stayed 1 night in Jun 2019
Response from JENNY on 11 Jun 2019
Dear Kirti, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best place that we’ve ever stay in. Great staff, good food, best location. We’ll definitely come back.
Stayed 1 night in May 2019
Response from JENNY NGUYEN on 25 May 2019
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. Excellent services. Nice staff. Good food.
Stayed 2 nights in May 2019
Response from JENNY on 25 May 2019
Dear Sir/Madam, On behalf of Bonsella Team, thank you for choosing our Bonsella Hotel on this vacation and thank you for your kind words. We are pleased to know everything came up positively and that you will keep good memories of your holiday. We appreciate your positive feedback and I am delighted to share this comment to the team to enhance our service better. We look forward to welcome you back for another great stay and do not hesitate to contact our team at info@bonsellahotel.com to receive the details of more special promotion for loyalty guests. All the best!

10/10 Excellent

Moonha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Nice staffs! Good location! Clean!
Stayed 2 nights in May 2019
Response from JENNY NGUYEN on 18 May 2019
Dear Moonha, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. very very kind and clean. I visited twice at 2018, 2019
Stayed 2 nights in May 2019
Response from JENNY NGUYEN on 21 May 2019
Dear our valued guests, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great services. Great staff (especially food court staff). Comfortable room and very good food.
Stayed 4 nights in May 2019
Response from jenny on 17 May 2019
Dear Our Valued Guest, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
service was great. best part of our stay. breakfast could have more options. place seems to cater to many koreans and it is reflected in the breakfast provided
Stayed 4 nights in May 2019
Response from JENNY NGUYEN on 17 May 2019
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from JENNY NGUYEN on 5 May 2019
Dear Sir/Madam, On behalf of Bonsella Team, thank you for choosing our Bonsella Hotel on this vacation and thank you for your kind words. We are pleased to know everything came up positively and that you will keep good memories of your holiday. We appreciate your positive feedback and I am delighted to share this comment to the team to enhance our service better. We look forward to welcome you back for another great stay and do not hesitate to contact our team at info@bonsellahotel.com to receive the details of more special promotion for loyalty guests. All the best!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay at the Bonsella
We had a lovely stay at the Bonsella. The street is a lot quieter than some of the other Old Quarter streets and is a short walk to the lake which was lovely to walk around early in the morning. The room was spacious, wifi great - my son had skype lessons for violin with no problem and the room accommodated a roll away bed for our 14 yr old son with no problems. Bathroom was well equipped with modern facilities and the front office team were excellent and had all the nice little touches to make our stay memorable. The breakfast buffet was awesome and had a great range to choose from. We will definitely stay here when we visit Hanoi again.
Stayed 2 nights in Apr 2019
Response from JENNY NGUYEN on 1 May 2019
Dear William Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

10/10 Excellent

Karnesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
The hotel is perfectly located in the Old Quater a lane away from the lake & the walking Street. We've travelled around the globe but have never seen a more happy and enthusiastic Staff. Jason & Jenny are the senior members but will not hesitate to go out of their way to make any of your requests happen (even if they don't fall in their line of duty). I can literally go on forever. All I can say is Very worth it. Go for it. We are definitely returning soon!!
Stayed 1 night in Apr 2019
Response from JENNY NGUYEN on 1 May 2019
Dear Karnesh, On behalf of Bonsella Team, thank you for choosing our Bonsella Hotel on this vacation and thank you for your kind words. We are pleased to know everything came up positively and that you will keep good memories of your holiday. We appreciate your positive feedback and I am delighted to share this comment to the team to enhance our service better. We look forward to welcome you back for another great stay and do not hesitate to contact our team at info@bonsellahotel.com to receive the details of more special promotion for loyalty guests. All the best!

10/10 Excellent

Bea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and staffs. Definitely staying here again on my next visit!
Stayed 2 nights in Apr 2019
Response from JENNY NGUYEN on 26 Apr 2019
Dear Bea, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Exceptional hotel and service to match. The staff were very friendly and provided great customer service. The location was central and all sites were within easy reach of the hotel. The manager provided an in-depth leaflet on the local area and recommended a fantastic local restaurant. Would definitely recommend this hotel to anyone.
Stayed 1 night in Apr 2019
Response from JENNY NGUYEN on 16 Apr 2019
Dear Mary Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, afternoon tea, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Hotel, Sincerely yours,

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from JENNY NGUYEN on 8 Apr 2019
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Hotel in the future and hope that other visitors will find your review inspiring! Best regards,