"Great location. Be aware that Dukes has yet to open. Little movement in construction. Could use a bit more renovations. Consistency in service and more management and quality spotters walking around and checking on guest satisfaction. Customer service is spotty and inconsistent from one employee to another. The location is nice but overall 3.8 is the rating. They need to be honest about Dukes as it has been in progress for 2 years."
"Only thing I liked was AC in the room and the view. You pay so much money for a decent room and doesn't offer breakfast is crazy. 1 elevator working for over 10 story floors not the business. The worst part they charge you for a parking fee a night 45 dollars for valet parking. 15 to park it yourself outrageous. And we have to walk back and fourth in the rain from the parking lot. Housekeeping very stingy with the towels and toilet paper."
"This is the fourth Queen Lili’uokalani Outrigger Paddle race where we’ve stayed at the Pacific 19. The proximity to the Kona pier makes the location extremely convenient for the races, and the hotel is centrally located to all the fun things Kona has to offer. This year, we had a first floor room, located steps away from the filtered water dispenser and with easy access to the hotel lobby morning coffee. The pool is large, clean and inviting, and the outdoor space is well lit and nicely...
"Not Worth it, Price Like 4-5 hotel. It Like motel. .Very noisy during the day and night, people are passing your corridor to go to lobby and dragged their luggages . NO elevator, I need to carry All luggages to level 1 downstairs. Staffs helpful and friendly. I booke d for 4 adults. bed like queen but a bit small. Shouldn’t be for for 4 adults. No kettle and you need to pick up all glass, tea and coffee in receptions., bring your own water bottle as well. "
"Great location! Everything was very close by. The pool and the beach were excellent. Snorkeling at the beach was ok but it gets better if you go further out. Our room had an issue with ants during our trip. The hotel just sent housekeeping over but the ants kept coming. Also my beach front view was blocked by a big tree and it was also very noisy in some mornings with the gardeners. Despite all of this, I still had a great time in Kona! There are some great beach parks within a 10-15 mins...
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