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"Stayed here many times over the years previous to Visy and have never paid for parking, I understand to charge if workers from nearby buildings were using but hotel guests should not be charged. The hotel is years overdue for an update, the hallways smelt and very run down. There was a fire alarm went off at midnight waking all from their sleep and it appeared that only one night manager on duty and one security guard, they both appeared to be “lost” and giving NO direction to anyone. The culprit for the alarm was a male in a room smoking. We didn’t even bother to stay for breakfast as couldn’t wait to leave. The second worst hotel I have stayed in and the actually worst in Hawaii was due for demolition - this should be on the list for this hotel."

"Room was fine but breakfast was really disappointing - the coffee machine and the pancake machine were broken. The pastries weren’t fresh and the mushrooms were old and dried out. Convenient for where we needed to be - the sports ground but take your own breakfast!"

"We love Gateway. Nothing is ever a problem. Staff are helpful and pleasant every time we stay. Clean, well equipped, and conveniently located it’s our go to for Nth Western Sydney."

"Everything about this hotel was spectacular right down to the staff and amenties such a beautiful location if i didn't already have a wedding location sorted I would 100% chose the Crowne Plaza 10/10 definitely would recommend to my family and friends and would come back and stay again loved loved loved my stay"

"Great pet friendly cabin. Lovely staff on arrival. Park is quiet and has lots of residents."

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"Lots of cockroaches and glues onside of the room where we stayed. The towels are worn out. The floor looks terrible. "

"The toilet created terible noise in the bedroom when using."

"The room was clean staff were friendly that the light was coming in from the bbq area but other than that a good stay"