6/10 Cukup Baik
Janette
30 Jul 2025
We always try to stay at the Hickstead because we like this hotel but on this occasion we found the bed to be most uncomfortable and it really needs replacing. One half of the bed was higher than the other half as the feet are missing. Also the mattress felt worn out. The valance around the base of the bed was torn and gave a feeling of neglect. The staff are usually very helpful but on this occasion when we dropped our case off earlier in the day this was not placed in our room for when we arrived later in the evening . The receptionist seemed to infer it was our fault as we had not asked for it to be done. I thought it would be done automatically !!!
Janette
Menginap 4 malam pada bulan Juli 2025