Search Cheap Hotels in Hell's Kitchen

"Can’t beat the location. We have kids so having Central Park right by the hotel was amazing. Lots of eateries around and staff were helpful. Overall we had a great experience."

"I had an absolutely terrible experience at The New Yorker Hotel. After my stay, I was hit with a $500 "smoking fee" despite the fact that I do not smoke and did not smoke in the room. This is a blatant cash grab and a complete lack of integrity on the hotel's part. When I tried to resolve this on-site, the lack of professionalism was staggering. I requested to speak with a manager and was simply handed a business card. I have reached out multiple times to the contact provided, but they have completely ignored my messages. I also asked for a manual check (instead of automated sensor) to check for smoke and was denied. Attempting to dispute the charge has been a nightmare because of their refusal to communicate. Warning to future travelers: Stay elsewhere. There are plenty of hotels in New York that won't slap you with fraudulent fees and then hide behind a non-responsive management team. This was a dishonest and stressful experience from start to finish."

"I had a pleasant experience at the hotel. The staff members were very friendly. The hotel had a nice rooftop bar with great views of that city. And bonus - it’s in walking distance to Madison Square Garden. "

"There was a very squeaky door in room near by or above us that seemed to be used all night and day. So loud it woke me a couple of times. The bellman was very friendly and helpful. I felt misled when I asked for a King and it wasn’t a traditional sized king. When I enquired at the desk they just brushed it off like everyone should know that New York has smaller kings. I measured it, it’s smaller than a ‘hotel’ king. I’m 5’2 and my feet hung over the end! I personally would not recommend this location. It’s very dated, loud and breakfast was incredibly crowded and under stocked. It was as clean as an old building could get (except the red stains on our carpets) "

"Upon arrival the staff at the door and front desk were not welcoming at all. Not even once they said welcome or can I help you. We had an issue with my reservation due to my last name and my license not matching. Front desk staff was trying to help but manager Kenner He was rude and condescending. So another staff ended up helping us to resolve the issue. We also had an issue with the valet parking because we paid for valet service at 6 pm upon arrival and our vehicle was still outside when we returned around 11 pm. Not sure when they finally took the vehicle away but we took pictures of the car in the street. When we checked out we addressed that issue with a female manager and she told us that she was going to call the parking garage to prorate the valet. She instructed us to call her when we were ready to pick up our car. When we call front desk told us that the female manager was not available and they transferred us to Keener He and he told us the prorated amount was $80 when in fact that wasn’t true. When we questioned him about the $80 he said:” $80 is what you pay no matter what.” Having dealt with him the day before we decided that we would not go back through another experience with him. Other than that the hotel is great but we won’t be staying here again due to the lack of professionalism/ customer service. "

"Internet service was very good. Breakfast was delicious but the room for guests to eat in was very crowded. Not much they can do about that so all-in-all it was pretty good."

"Clean and quiet "

"wonderful"

"Many furniture is broken inside the room. The TV remote have dead battery, reaching to front desk/housekeeper/operator in the room was a nightmare. Towels are dirty and the bed is too soft"