Houseboats in Henrico County

"Elevator was out of order, staff wanted to put me on the 6th floor. They have a really bad roach problem "

"The staff here were very friendly I will stay here again if I had to not too shabby "

"We have stayed at this Hyatt multiple times and it has clearly gone downhill since our last stay! No one informed us this hotel is being renovated and it made a big difference in the non-clean state. I booked in advance and should have been told about this as it would've affected my decision to stay there after what we experienced. Even without the construction messes, the staff was not friendly, some were downright rude (as if asking a simple question was awful), the free breakfast was not good, the shower barely worked, the sink was clogged, there weren't enough charging areas with USB's, etc., etc., etc. We were NOT happy with our stay and will not be staying there next tine we're in town! We are people who give others the time of day and are quite patient. So for us to say we're done with Hyatt says alot! Our advice stay elsewhere!"

"We were unhappy with the condition of the bathroom, tub, sink, and counter, all in desperate need of replacing. Also, no closets or clothing racks to hang our clothes. Beds were comfortable, staff, very friendly and helpful... also apological for the condition of our room."

"Lots of people coming and going. A lot with dogs. I guess a lot section 8 situations. Staff was loud and some unprofessional. Children behind desk. Broken down trollies for luggage. elevator missing paint and big hole in ceiling of it also. Hallway smelled of cigarettes and popcorn. Room very musty. Thank God the window opened. only one towel for 2 ppl and staff unwilling to get us another. No soap, one roll of toilet paper. Kitchen in room was rough looking and dingy looking, not particularly clean. Bed not comfortable. But we were so tired and for one night we suffered through it. Never again"

"Nice place"

"We did not use laundry service. "

"n/a"

"This place is always top notch. It is always clean and you can even smell the cleanliness. When I checked in on the 2nd floor, the room across from me was being cleaned by a housekeeper. She spent ample time in there. When I went back out after going in my room, she was still cleaning. Outstanding work. "