Hotel dengan Kolam Renang di Heptonstall

"Checkin was horrendous. First room was unmade, there was bedlinen lining the corridors & numerous guests were irritated that their room was not ready. Checkin is at 4 but my room was not ready until. The bed was very uncomfortable & the room was cold (with a pathetic small oil heater to try & heat it). "

"friendly staff clean rooms facilities "

"Clean room.and great locatiom"

"I love this hotel and I'm sad not to be able to give it 5 stars but it's sadly suffering from neglect. I know times are hard for hospitality but it could be so much nicer with a few changes. For instance why have a cupboard obviously meant for a fridge but not have a fridge? Why have fake grass on the balcony which gets full of water and very unpleasant to walk on? Why not have a nice set of furniture on the balcony? we had one chair no table. Our kettle didn't work, the plughole in the...

"Room was spotless and appeared to have been recently decorated. Unfortunately there were cracks in the sink and the hotel generally looks a little tired. The hotel staff were amazing … all so friendly, helpful and welcoming. Particularly Aziz at breakfast and the wonderful bartender Mal. He couldn’t do enough for us, moving furniture around and asking us if we wanted any particular music to be played. He really went above and beyond to make my 89 year old mum’s evening. "

"We were refused service at the restaurant, when we told staff we were willing to wait they said no point you probably won’t get a table. Then we asked if we could eat in our room and they said no. Effectively giving us no food options we had to order pizza as we are unfamiliar with the area and there was nothing within walking distance."

"Could not do enough for you from the start to the end all the staff where really professional and polite "