Search Hotels Near Heritage Woods, Barrington

"Clean room friendly staff"

"Room was nice. Can't beat it for the price. Check in was easy. "

"We arrived early. Room 234. Unpacked the car and headed to family members house. We arrived back to the room around 12a. Went to take a shower and the bathroom was disgusting. It was not clean. There was mold around the outside of the tub and inside around caulking. There was debris in the tub from idk what!The floors were dirty and sticky threw out the entire room to the point my sandles were sticking. The ac unit was filthy! It also had mold around it. When pulling back the covers the fitted sheet had a hole and stain on it looking dirty. The headboards were dirty. Not to mention the hallways needed vacuuming really bad. When I went to the office to complain regarding the room his response was I reserved a smoking room. So smoking rooms must not be cleaned! Because the room was unacceptable. He did move us to another room which was much better and cleaner but the window was open and the screen was damaged and broke! So needless to say I will not be back to this hotel!"

"Everything was just OK. Not really any better or worse than I expected. The real problem was the heat would not shut off. Even when you put it in the cool position, heat blared out of the vent. There was also an AC unit in the outside wall. We shut the heat, totally off and cranked the AC, but there was no cool air coming from it at all. I will see that I don’t generally have complaints and we have stayed here several times before, but this particular time was not comfortable."

"Parking was easy and staff were pleasant. Room was clean and comfortable, but amenities and the “free breakfast” were lacking."

"To start with the staff on the phone while trying to set up an early check-in we’re inconsistent and unhelpful. Then we ended up checking in after the wedding about 9pm on Saturday, and were met with a rude (sketchy was one adjective my wife used) staff member “greeting” us at the desk. After multiple times asking him to repeat himself because he was so soft spoken he antagonized with a loud “how’s this, can you hear me now?” That’s when I lost my temper and told him “listen a— hole, I wear hearing aids and have trouble hearing” instead recognizing his derogatory attitude, and apologizing, he was offended with my use of a cuss word and continued escalating the situation. After a little heated back and forth, my wife calmed me down and we chose to ignore his continued attitude and finished the check-in. We had just come from a wedding where I had been drinking and having a great time, and arrived in good spirits, but having this sort of personality at the front desk is an extreme failure on the behalf of the Holiday Inn organization. I hope this event is documented in this employees file. All in all, this experience had reaffirmed my preference to Marriott lodging."

"Loved the variety of breakfast!"

"Great room for the price"

"Dirty room"