Hotel Kempinski Hotels & Resorts di Heybeliada

"Unfortunately, our stay was a little disappointing. I specifically booked a room with a bathtub, as advertised on the booking listing, but we were given a room without one. When I raised this with the staff, they admitted they didn’t have any rooms matching that specification. They moved us to a room with a better view, but it still overlooked a busy road. As an apology, they said they would send wine and fruit to our room, but these never arrived. The hotel also feels a little dated in...