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"Lovely clean rooms, good breakfast, but there was a strange odour by the bar which wasn’t nice. "

"I wouldn't stay here again. Very disappointing. Staff were moody, did not want to engage in conversation, asking for directions was a huge inconvenience to them. Bedding was awful! The quilt cover felt like sand paper where it had babbled, I assume it might be very old! This needs to be looked at as a PRIORITY! Pillows were extremely poor. Not a comfortable stay. Wood frame of the bathroom door needs looking at all the paint is coming away, looks very cheap and nasty. Had 1 coffee pod when we checked in. We booked a room for 2 adults..... Very very noisy you can hear everything. Wouldn't recomend this hotel. Won't be returning. "

"Check in was prompt, and the staff were friendly and professional. Room was nice, had an iron, ironing board, hair dryer and tea/coffee. Breakfast was very good. Would definitely stay there again."

"All staff were excellent, particularly in the bar. Welcoming, attentive and knew what they were doing. "

"👍 "

"We had a fantastic stay at novatel cardiff bay. Staff were friendly, hotel was clean, amenities were fab, and the breakfast amazing! We will definitely be staying again soon, and highly recommended."

"After staying at a very small and old hotel in London, staying here was like a five star resort and we loved it. Definitely recommend! "

"Lovely hotel. Very close to the restaurants and bars in Cardiff Bay. Nice restaurant and hotel bar was cosy."