Outdoor pool
Check availability

Reviews of Sibaya Lodge

3 out of 5
Sibaya Lodge
1 Sibaya Drive, Hillhead, KwaZulu-Natal

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 88 reviews" "
Rating 8 - Good. 28 out of 88 reviews" "
Rating 6 - Okay. 17 out of 88 reviews" "
Rating 4 - Poor. 11 out of 88 reviews" "
Rating 2 - Terrible. 8 out of 88 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Losh

Stayed 2 nights in Aug 2022

6/10 Okay

Sarika

Stayed 1 night in Mar 2022

4/10 Poor

Muhammed Ismail

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Ian

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Try to get one of the 4 sea dacing rooms withe a balcony. Helpful, friendly staff but the hotel itself has extremely limited facilities, no fridge in room, no bar or restaurant. Extremely noisy.
Stayed 9 nights in Feb 2022

2/10 Terrible

Craig

Stayed 3 nights in Dec 2021
Response from Lodge Management. on 31 Dec 2021
Good day Thank you for the feedback. We will be contacting you shortly to find out more about your recent stay. Kind regards. Sibaya Lodge Management.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One issue they need to address is the lack of a good security lock on their windows. The current one is very unsafe and would not stop anyone who wanted to get in. THIS IS A MAJOR WORRY!!
Stayed 1 night in Mar 2020

4/10 Poor

Ash, Bristol,UK

Travelled with family
Disliked: Amenities, property conditions & facilities
Breakfast was not the best, no fridge in the room with the weather being almost 40 degress each day, after speaking to the manager,he managed to get us a fridge,said that rooms do not come with a mini ffidge
Stayed 7 nights in Mar 2020

4/10 Poor

Lee

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2020

10/10 Excellent

Bonginkosi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stay was amazing. Could not fault anything. Will certainly be back.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location and great casino next door. The room smelled strong of some fragrance that was an attempt to hide the strong smell of mold. Outside the room it smelled very strongly of paint. We had an issue with laundry that almost made us late for our flight. Would not return at least to the lodge. The hotel might be nicer.
Stayed 1 night in Dec 2019

10/10 Excellent

Marie

Stayed 1 night in Dec 2019

6/10 Okay

Cathy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Chrystal

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

2/10 Terrible

Selva and Lallie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
This was the first time we stayed at Sibaya Lodge, we were very disappointed. Due to the construction happening, our stay was not a pleasant one.
Stayed 1 night in Nov 2019

4/10 Poor

Karen

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel and it’s grounds are run down. In dire need of fixing. Room smelt of cigarettes and had cigarette burns on carpet. Got a new room. Service at hotel restaurant was very slow and the food considering the price was well below acceptable.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great facilities. Rooms slighty on the small side.
Stayed 1 night in Aug 2019

10/10 Excellent

THEMBANI NONHLAHLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Kgomotso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Beryl on 23 May 2019
Good morning Kgomotso Thank you so much for your feedback, we are looking forward to hosting you in the near future. Kindest Regards

8/10 Good

Precious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It was very amazing, my family and I were happy with the option. From staff to hotel everything was on point. A happy stay indeed
Stayed 1 night in Nov 2018

8/10 Good

Gokul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for 1 adult and 2 kids , but the amenities provided in the room were insufficient. Also , the sleeper couch is extremely uncomfortable. Breakfast selection is also very limited.
Stayed 1 night in Mar 2019

4/10 Poor

Ramona

Disliked: Property conditions & facilities, room comfort
Not what was expected. The rooms have no basic amenities like a Bar Fridge or Additional Towels or Linen when you book for 2 adults and 2 children. Staff were friendly and helpful but the hotel did not meet our requirements. We checked out a day early.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Aircon was not working ....Thanks to staff who booked us into the Sibaya Hotel
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little break
Great service and breakfast... Special thank you to the male, Indian receptionist who remembered we were owed R200 upon checkout... Good times, except for the rowdy neighbours...
Stayed 2 nights in Mar 2019

8/10 Good

Rickshana

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely experience overall although air-conditioning was not working which ment our rooms were stuffy at night. Staff are friendly, breakfast was good. Casino was good for entertainment.
Stayed 1 night in Mar 2019

6/10 Okay

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No follow up on special requests
Requested early check-in due to us traveling and having small kids as a special request when making the reservation. No feedback regarding this was communicated back to me. Not sure what's the reason for 8 special requests section but clearly no one looks into these for the customers
Stayed 1 night in Feb 2019

6/10 Okay

Nithianandan

Disliked: Room comfort
Not much to do at this resort
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathethic
My stay at sibaya was very disappointing. The sofa bed was torn. It was not made up every night, I had to request and on the final night did it myself. The entire night people are talking loud in passage sways. Cleaning staff shout and scream at each other in the passage ways to communicate. My bathroom bin was not cleaned for the entire 3 days I stayed there. That is very un hygienic. At breakfast t you need t go locate staff at back to make toast or eggs. While I do not expect 5 star treatment in a 3 star establishment, at least live up to the 3 stars. Basic hygiene and service etiquette. I would never have complained to the establishment as they are not service orientated and believe they are going you a favour. I was actually waiting to respond on this mail in the hope that it would be addressed.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not to impressed
Sibaya Lodge does not meet the standards of Sun International resorts
Stayed 2 nights in Dec 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value for money! room were big and service was excellent!
Stayed 1 night in Jan 2019

10/10 Excellent

Sipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Kribashi

Liked: Cleanliness, property conditions & facilities
Stay was satisfactory. Booked a double room it was a double bed and sleeper couch did not state that when we booked. My kids are 11 and 14 and were really uncomfortable. Requested towels at there were only 2 yet booking stated for 4. They said the kids must use the hand towel. Ridiculous. Breakfast not so grand.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good
Stayed 2 nights in Dec 2018

8/10 Good

Devaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
The place was the cleanest, welll maintained. I ve been travelling and been to few places before my stay at Isibaya and I. found it best in all aspect. Keep up the good work.
Stayed 1 night in Dec 2018

6/10 Okay

Naiema

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing ...friendly staff
Stayed 1 night in Dec 2018

10/10 Excellent

Marshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place Awesome relaxation atmosphere
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good service
For a sun international hotel very disappointed didn't get the room that I book said sea facing the room I got had no view the room wasn't used in a while as every thing was dusty when I walked in including the bathroom.. really not welcoming. The front desk was really unhelpful when there was no parking people visiting the casino for the day or eveing park in the parking allocated for the hotel guests and Hense parking is a nightmare. Paying that much money to stay at the lodge and no interest or care is taken. Very disappointed will not stay here again and makes me think twice booking at a sun international in the future.
Stayed 3 nights in Nov 2018

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Paul

Liked: Staff & service, room comfort
A little TLC but a great stay
Tired rooms but great breakfast
Stayed 1 night in Nov 2018

8/10 Good

VASI, PERTH WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL FRIENDLY STAFF AND GREAT SERVICE FROM THE STAFF
Stayed 1 night in Oct 2018