"We booked a family room, and fairly last minute. Paid a good price for it. A very friendly welcome, our family room was top of the building, a very warm day you kind of expect a building to get warm, but as we approached our room it got hotter, opened the door, someone had left the heating on in our room, and it was crazy hot. We opened the windows to let the heat out. We found the room neat and tidy, but the decor looking a bit tired, the carpet i think could be deep cleaned, alot of hair on the carpet, we found some crumbs and bits along the walls on the floor. The bathroom door had had a dodgy varnish job at some point. In the bathroom was an odd stain on the floor in the corner. Above the sink were some holes in the wall where im thinking attempts had been made to put the small shelf. The furniture looked very tired and old, the dresser with the cups and drinks on had lots of water marks all over it. The beds we found a little soft, we are used to a firmer mattress. The room was warm all night so we had windows open, and listened to the rain. Everytime one of us moved in the bed the headboard rattled the wall. The staff were very friendly, helpful and kind. I dont know if we just got unlucky with our room."