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"The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting "

"The room was very clean. Overall my stay was very good. The only thing I didn’t like is when the people go to the pool and leave the towel on chairs and they never show up. That leaves us with no chairs to enjoy the pool. I think they should not let people make reservations on the pool. "

"Great location, walking distance to everything "

"Good stay"

"Ac didn’t work and dripped water "

"Perfect location, very nice facilities, security service, very clean housekeeper, very courteous and attentive receptionist upon arrival. However, the reception service was very poor in the following days. The biggest attraction is definitely the spectacular view from the balconies; you can see the entire Acapulco Bay! A huge health problem, reported daily (I have photos), was that cockroaches were coming out all over the room. The facade needs urgent attention. The hotel has everything to be one of the best. Excellent hotel!"

"Horrible disgusting room. No toilet seat. Shower curtain looked like it was from a horror film. A chunk of counter was missing showing concrete, Elevators were broken too. I left. Staff were horrible and Hotel.com left us stranded. Stay away from this hotel and if you expect to be protected by this platform forget that too "

"El mantenimiento de las habitaciones no es del todo bien, no me dieron control para el aire acondicionado, supuestamente hay horarios, para uso de las albercas y bar, y había gente tomando a las 2 am no dejaban dormir. "

"This is my second time staying at this hotel, I recommend who"