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Ulasan untuk Palace Inn Fairbanks

2 out of 5
Palace Inn Fairbanks
14029 Northwest Fwy, Houston, TX

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 22 dari 30 ulasan" "
Penilaian 8 - Bagus. 6 dari 30 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 30 ulasan" "
Penilaian 4 - Buruk. 0 dari 30 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 30 ulasan" "

9,2/10

Kebersihan

9,4/10

Staf & layanan

8,0/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Aracely, Houston

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM - Guest Relations Manager pada tanggal 20 Apr 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bagus

Ryan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall for the money it’s probably a 9/10, only issues that keep it from a ten are the towels were a bit scratchy and small, the bed sheets had a few hair strains from the cleaning lady I assume because everything else was super clean. Wifi was great, staff was great, and bed was comfortable too. Power went out the day I was supposed to check in (not their fault) and they let me still go in my room and then check in when the power went back on for the block.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari GM - Guest Relations Manager pada tanggal 31 Mar 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bagus

Aeril

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari GM - Guest Relations Manager pada tanggal 20 Feb 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Sangat Bagus

Brady or Justin

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas
Had a room in the area I wanted to stay.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Owner pada tanggal 14 Feb 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bagus

Annaray

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place is right next to the highway,so at bed time it was hard to fall sleep. The staff was very attentive and helpful. For the price I wasn't expecting much,my only complaint is the quality of the bed sheets and the towels we were provided, they looked cheap and had stains. Overall for the price, its not bad.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari GM - Guest Relations Manager pada tanggal 1 Feb 2024
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Sangat Bagus

Alex

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent hotel
I have got positive experience staying in this hotel. The room was clean and nice. Staff were friendly. I definitely recommend this hotel.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM - Guest Relations Manager pada tanggal 25 Jan 2024
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

2/10 Sangat Buruk

Gerald

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No go unless it’s last option
Janky and disrespectful manager and prostitution rooms are located at the bottom rooms
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari GM - Guest Relations Manager pada tanggal 17 Jan 2024
Hi Gerald, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, why you feel disrespectful manager because he works with motel policies if they tell you or call from office for visitors you don't like it also, he gave you one hour late check out that's disrespectful the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guests going to stay and we don't allow visitors. however, my Night Clerk found out too many visitors in your room at night that cannot be negotiated. we talked to Expedia to put you in red list. Again, only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have these policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.

10/10 Sangat Bagus

Lee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room was clean and very peaceful
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 27 Des 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Sangat Bagus

Charles

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very pleasant stay at a clean hotel.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 10 Des 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

8/10 Bagus

Jeff

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My room was nice and clean. Staff was friendly with easy check-in. Price was also good for this area. Only complaint is road noise since it's right off 290
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 16 Nov 2023
Hello Mr. Jeff, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

8/10 Bagus

Lesley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Needed 4 pillows, extra trash can, lotion
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM- Guest Relations Manager pada tanggal 12 Nov 2023
Hello Lesley, thank you for the feedback! It was a pleasure having you as our guest during your stay. We will look into the matter you have mentioned and resolve the issues immediately. We do have staff available 24 hours a day to assist our guests should any issues arise. From the entire team here at Palace Inn Blue 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Sangat Bagus

Flavio

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place
The person in the lobby was great. He was very hospitable and friendly. Quite refreshing. The rooms have all been updated and remodeled. Super clean and comfortable.
Menginap 1 malam pada bulan November 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 10 Nov 2023
Hello Mr. Flavio, It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Sangat Bagus

Herta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amabilidad y comodidad!
Debo recalcar la amabilidad del administrador desde el momento enbque llegamos... grata sorpresa la habitacion super grande y cómoda... definitivamente una opción excelente para dormir en Houston
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 4 Nov 2023
Hello Mr. Herta, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Sangat Bagus

Clinton

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and accommodated my request for an extended stay. The rooms were clean, and all my queries were answered promptly. I would recommend this location for both business and leisure travel.
Tanggapan dari GM - Guest Relations Manager pada tanggal 3 Nov 2023
hello Clinton, It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Sangat Bagus

Mark

Traveler bisnis
Disukai: Fasilitas
Wonderfully agreeable staff, they try their best to accommodate your needs. Rooms are as clean as you’ll ever see. Well appointed. Don’t let the outside fool you, this is a nice place
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 26 Okt 2023
Hello Mark, Thank you for your positive feedback! We're thrilled to hear that you found our rooms to be great and our rates to be reasonable. We strive to provide our guests with comfortable and well-maintained accommodations at affordable prices.

2/10 Sangat Buruk

Roger

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They don’t let you have guest over
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 15 Okt 2023
Hi Roger, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guest going to stay and we don't allow visitors. however my Night Clerk found out too many visitors in your room every one hour that cannot be negotiated. we talked to Expedia to put you in Red list.Again only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have theses policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.

10/10 Sangat Bagus

kara

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 9 Okt 2023
thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Bagus

Antoinette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No ashtray in the room
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 28 Sep 2023
Hello Antoinette, thank you for the feedback! It was a pleasure having you as our guest during your stay. We will look into the matter you have mentioned and resolve the issues immediately. We do have staff available 24 hours a day to assist our guests should any issues arise. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Sangat Bagus

jim

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
my go to place
Great people and very well maintained. Will refer them to my family who also travel to this area. Having a great price is just the icing on the cake.
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 26 Sep 2023
Hello Mr. Jim, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!

10/10 Sangat Bagus

Manoj

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great value and comfort.
I like how clean it was for the price. There was plenty of room, and it was well furnished. I would definitely stay here again.
Menginap 1 malam pada bulan September 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 26 Sep 2023
Thank you for your positive feedback! We're thrilled to hear that you found our rooms to be great and our rates to be reasonable. We strive to provide our guests with comfortable and well-maintained accommodations at affordable prices.We appreciate your support and hope to have the opportunity to welcome you back for another pleasant stay in the future.

10/10 Sangat Bagus

Daritza

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente servicio
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari GM - Guest Relations Manager pada tanggal 6 Sep 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Sangat Bagus

Ameer

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing
The stay was very amazing and nice from the check in experience with the employees at the reception to the maids doing their lovely job. The rooms were very clean and newly renovated. Highly recommend
Menginap 9 malam pada bulan Agustus 2023
Tanggapan dari Owner pada tanggal 1 Sep 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Sangat Bagus

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best Regular Hotel I have Slept in for a while
Amazing place. Newly renovated. The receptionist was so so kind. The showers flow so powerfully. I would recommend this place anytime. Trust me, I do moving business, so each week, I sleep in at least 5 hotels. This is my first to write a review for because of how clean and excellent the service was. The price too is very affordable. I promise them that each time I come to Houston, that’s where I am going to stay.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 12 Agu 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.Sincerely,CM - Guest Relations Manager

10/10 Sangat Bagus

Edy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Danny pada tanggal 7 Agu 2023
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

10/10 Sangat Bagus

ernest

Traveler bisnis, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This is a 10 ⭐ hotel!!
Incredible place, super clean the cleanest I've ever stayed in! Great staff, friendly safe location perfect hotel stay!
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Owner pada tanggal 3 Agu 2023
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.

10/10 Sangat Bagus

Patrick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Owner pada tanggal 14 Mei 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!!

10/10 Sangat Bagus

Gil

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Loved it!
Outstanding customer service and an immaculate hotel room. I am definitely satisfied.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Manager pada tanggal 24 Apr 2023
Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely,

10/10 Sangat Bagus

Lee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Dennis pada tanggal 20 Mar 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!!

10/10 Sangat Bagus

Anselmo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari DB pada tanggal 22 Des 2022
Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely, DB