Cari Kastel di Hudson River Valley

"At the entrance to our hotel section “Putnam” the old wooden staircase was rotten! The room was clean …. But very few towels ….. called housekeeping……no response…went to the reception ….told us there was a sign to hang on the door indicating whether you wanted the room cleaned …..was not there …. Ask at the front desk and housekeeping “again” …. Nothing….so disappointing … We love to have a glass of wine in the bar ….unfortunately it’s only open to people dining in the restaurant …… breakfast...

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"Great overall experience"

"The people were friendly, and the room was clean."

"Very easy and pleasant check in. Nice room. Convenient location. Yummy breakfast too, with lots of choices and drinks."

"Staff and clean room"

"We checked into our room only to find that it hadn’t been properly cleaned. Only the main walking areas were vacuumed, but not the edges of the room or even under a simple coffee table. When we asked to have someone come up and finishing vacuuming the staff was very understanding but didn’t want to vacuum- only offer a different room. This was tough for us because we had small kids and needed to repack everything. As this conversation was happening, someone arrived at the front desk saying there...

"Staff was very friendly."