2/10 Sangat Buruk
Brian
Bepergian bersama keluarga
6 Agu 2025
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Worst trip ever. If I was given a choice of sleeping in the streets or staying here I would be with the homeless. On my stay which was paid for did not show up on their data base. I showed the email from Expedia but was told by the woman at the desk that it was my problem and not theirs and I had to get it sorted out with Expedia. The same email which I assumed that was sent to the Irish village which had all the information for my stay including the paid in full with my credit card number and itinerary number. Luckily between my wife and I we had the money to pay for more nights while I wait 8 to 10 business days to be reimbursed. Now we go to the room, popcorn on the floor, dirt under the bed hair on the pillows and on the bathroom floor. The mattress pad under the dirty sheet looked like a rodent had chewed a hole into with brown stains on the side of the fitted sheet. When we went to report the room was unsatisfactory at the front desk we got a bit of an attitude but was told house keeping would be there to fix it. This I believe should have been taken care of before I was given the room. I have used the Irish village for nearly 12 to 15 years using their old location in Yarmouth, but sadly I WILL NOT be lodging with them ever again. Lost are the days of good customer service and a clean room. I wish them luck in their future.
Brian
Menginap 2 malam pada bulan Agustus 2025
