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Reviews of Mondrian Ibiza

5 out of 5
Mondrian Ibiza
20 CALLE ATALAYA, Santa Eulalia del Rio

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

baljeet

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2024

10/10 Excellent

Kinjal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great stay at this hotel. The se view suite was excellent and amazing views. The staff were really helpful and the whole atmosphere of this place is special.
Stayed 3 nights in May 2024
Response from Cristina Parga on 20 May 2024
Dear Kinjal,Thank you so much for your kind words! We're thrilled to hear that you had a fantastic stay with us and that you enjoyed the excellent sea view suite and the amazing views it offers. It's wonderful to know that our staff members were able to make your stay even more enjoyable with their helpfulness.We're delighted that you found the atmosphere of our hotel to be special. Creating memorable experiences for our guests is what we strive for, and we're thrilled to hear that we succeeded with you.We hope to have the pleasure of welcoming you back for another great stay in the future!Best regards,Cristina Parga - Guest Experience & Concierge Managee

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing even during off season. Calm and serene, perfect beach side location. Only criticism would be their breakfast spread - not great for the price. Limited options, not really a buffet per say either. & the additional fees every time you order room service - have never had a €10 surcharge every time I order in-room dining before? Not ideal. Everything else was pretty good value!
Stayed 3 nights in Oct 2023
Response from Rosa Deza on 31 Oct 2023
Dear Sarah,Thank you for taking the time to provide us with your detailed feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can improve the guest's experience, while specifically addressing the challenges you experienced with breakfast and room service charge.Separately, thank you so much for your compliments. Thank you again for your valued feedback. We rely on your comments to improve our service and trust that your next stay with us will be nothing short of exceptional.Sincerely,Rosa DezaReservations Agent

4/10 Poor

rodrigo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not good
Stayed 3 nights in Oct 2023
Response from Rosa Deza on 6 Nov 2023
Dear Rodrigo,We are very sorry to know your experience was not good.If there is anything we could have done differently to earn your Satisfaction, please share your details and I would be eager to review them with the team as a way to improve our experience for our valued guests.On behalf of all of us at Mondrian Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Rosa DezaReservations Agent

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff
Stayed 3 nights in Sep 2023
Response from Rosa Deza on 31 Oct 2023
Dear Sir/madam,We are delighted that you chose Mondrian Ibiza for your recent stay! It was truly a pleasure to serve you.If there is anything we could have done differently to earn your absolute Overall Satisfaction, please share your details and I would be eager to review them with my team as a way to improve our experience for our valued guests.On behalf of all of us at Mondrian Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations team

10/10 Excellent

David

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Rosa Deza on 6 Sep 2023
Dear David,Greetings from sunny Ibiza!We wanted to take a moment to express our heartfelt appreciation for the exceptional punctuation you've given us following your recent stay at our hotel. Your positive evaluation truly brightened our day!Your impressive rating inspires us to maintain and even improve upon the high standards we strive for. We're overjoyed to learn that your time at our hotel was enjoyable, and your contentment is our ultimate goal.Thank you for selecting our hotel for your stay, and we eagerly anticipate the opportunity to welcome you back in the future. Should you have any specific highlights from your visit or any suggestions to enhance your next experience, please don't hesitate to share. Your feedback is invaluable to us.Sunny regards,Rosa DezaReservations Agent

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we've been to!
One of the best hotels we've been to with the best service. The hotel is amazing with its details and the staff are very familial, they really see and give attribution to every single guest. It was an experience to spend a week here and we will definitely be back.
Stayed 7 nights in Sep 2023
Response from Rosa Deza on 31 Oct 2023
Dear Pierre,We are thrilled to hear that you enjoyed your visit! Taking the time to share your experience means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering memorable moments to guests like you.Separately, I'm pleased to hear that you experienced the genuine care that was shown by our staff. I will certainly share your comments with them as an example of exceptional service.On behalf of all of us at Mondrian Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Rosa DezaReservations Agent

10/10 Excellent

Suzette Anna Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zeer klantvriendelijke en attente medewerkers! Goede rolstoeltoegankelijke badkamer. Fantastisch uitzicht over de baai. Valet parking is fijn. Centrum Cala Llonga en strand op loopafstand.
Stayed 3 nights in Sep 2023
Response from Hind on 7 Oct 2023
Dear Suzette Anna Marie,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to the whole team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Mondrian Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,The team at Mondrian Ibiza

10/10 Excellent

Luis F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente en todo el sentido de la palabra… increíble hotel y con respecto a el personal son lo máximo TODOS.
Stayed 7 nights in Sep 2023
Response from Rosa Deza on 29 Sep 2023
Estimado Luis,¡Nos complace saber que disfrutó de su estancia! Que se tome el tiempo para compartir sus comentarios significa mucho para todo el equipo. Su experiencia nos permite comprender cómo seguir brindando un servicio excepcional a huéspedes como usted.En nombre de todos nosotros en Mondrian Ibiza, le agradecemos que nos haya elegido y esperamos darle la bienvenida de nuevo pronto.Atentamente,El equipo de Mondrian Ibiza

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good day, We came here for our honeymoon and it was wonderfull. Rooms are nice, modern and clean. Beds are soft and the view is beautifull. Big shout out to the staff, from the Valet to the bell Boy to the reception to the cleaning. Everybody was so helpful and willingly to make it great. I’m barely writing recommendations, allthough I travel a lot, this hotel deserved one!
Stayed 2 nights in Sep 2023
Response from Rosa Deza on 29 Sep 2023
Dear Kevin,We are thrilled to hear that you enjoyed your visit! Taking the time to share your feedback means a great deal to the whole team. Your experience allows us to understand how to continue delivering exceptional service to guests like you. On behalf of all of us at Mondrian Ibiza, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,The team at Mondrian Ibiza

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Fue una estadía agradable. Gracias
Stayed 3 nights in Sep 2023
Response from Guest Experience on 10 Sep 2023
Estimado Tarek, En primer lugar, agradecerle habernos hecho llegar su magnífico comentario a través de este portal. Siempre es maravilloso saber que nuestro trabajo ha sido recompensado con la plena satisfacción del cliente durante su estancia. Esperamos volver a tenerle entre nosotros en el futuro.Un saludo