"I chose to stay in the north of the island because I was looking for peace and calm — that’s exactly what I had been told this area and hotel would offer. Unfortunately, the reality was completely different.
The hotel was extremely noisy. Music was constantly playing throughout the property, including in the room corridors and outdoor areas. Even worse, a nearby hotel blasted children’s music til late evening every night, making it almost impossible to rest or enjoy any sense of tranquility.
To make matters worse, I became seriously ill after eating at the hotel on the day I arrived. I was so sick that I needed medical assistance the following day. What shocked me most was the lack of proper support from hotel management. Despite being visibly unwell, I was essentially expected to travel all the way to Ibiza town myself to get medication. Something I would never expect from a supposed five-star hotel.
Eventually, after insisting, the hotel agreed to arrange the medication for me. Of course, I expected to pay for the medication itself, which is completely normal. However, I was then charged an a crazy amount for the transfer to bring the medication to the hotel. It felt like the hotel was charging for every possible detail rather than showing genuine care for a guest in need. i do want to acknowledge that the blue-collar staff were kind and helpful."
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