Search Hotels Near Iglesia de San Luis Gonzaga, Monterrey

"Excellent"

"The air conditioning kept giving out and had maintenance come in 3 times.. Nothing worse than having maintenance come in, in a vacation and then never got fixed. It was until I went down stairs to the main office did they decide to change my room. The sink in the new room would take for ever to drain. This place needs an over haul. It's not what it used to be. "

"Everything was very good very nice people. The only thing is the restaurant too expensive for the class of food."

"Excellent location near restaurants and shopping malls. Staff were great and attentive. Room was clean and had a great view. Will definitely go back and stay again in future. "

"Excellent Very nice people"

"We asked the girl where there was a near by restaurant, she didn’t tell us there was one there. We ended up eating disgusting tacos instead. In the morning the restaurant was closed because the cook went home sick. They should have an extra cook."

"La regadera no tenía agua caliente y, aunque lo reporté de inmediato, pasaron 12 horas para que la “solución” fuera simplemente cambiarme de cuarto. Ese tiempo es excesivo para algo tan esencial. En recepción no supieron darme una respuesta clara ni una solución inmediata, ya que ni siquiera sabían cuándo podía venir mantenimiento. Honestamente, con esa experiencia, no considero volver a hospedarme ahí."

"We enjoyed our stay overall, but there were several issues that need improvement. The rooms we originally selected were not ready upon arrival, and one of the rooms had already been assigned to another guest. The staff was unable to assist effectively at that time, and it took about an hour to resolve the issue over the phone. The following day, there was a problem with the floor due to ongoing construction, and we were asked to change rooms, which was inconvenient. Communication with the front desk staff was also challenging, making it difficult to resolve concerns smoothly. On a positive note, the breakfast was good and enjoyable. We also really liked the city—people were very friendly. We would visit Monterrey again, but we are not sure if we would stay at this hotel."

"Offered complementary breakfast upon arrival. Sat for breakfast told us it was not free had to pay a ridiculous amount. Staff came back the were only charging 2 instead of 3. Told them it was 3 different checks all paying with debt card told us due to separating the tabs they were going to have to charge all 3 breakfasts, had to pay still."