"ANA Crown Plaza in Narita is really close to the airport and has some nice dining options in the hotel and a fantastic teppanyaki/okonomiyaki place across the street (called Issunboh).
ANA crown plaza has its flaws, like the black mold in the shower between every tile, house keeping really dropped the ball in the bathroom. There were long black hairs in the tub in the shower, hair stuck on the walls, and stains around the room. The bed had fresh sheets, but the previous tenant sweat so much their smell was in the pillows and mattress. we noticed a faint woody smoke smell in the room when we first got there, only for thee smell to get worse the longer we stayed in bed warming it up. There were also stains on the bed frame fabric on our bed.
The staff was incredibly helpful, and there's a family mart inside the hotel for those in need of a snack. My only bad interaction was a misunderstanding over what i thought was a complimentary morning coffee table, apparently its for buffet guests only, and will cost you 500 yen. Nothing was said to me about the cost until i was done making my coffee and tried to walk away. Mind you, there's no sign linking the coffee to the buffet, a price for coffee, or even a price for the buffet. A gentleman with a clipboard watched me make a coffee then hollered at me as i walked away."
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