"On the first night of my four-night stay at Haven Glebe I had fallen asleep in a chair and woke up at 2am to find a HUGE COCKROACH on my water bottle. If I hadn't been awake or had the lights on that thing could have crawled on me!!!
When I asked for help at the front desk, they said I could move to a different room and I had to lug all my things (at 2am, by myself). This new room had multiple flies buzzing around so I had to sleep with the sheets over my head. I slept for 2 hours that night. The rest of the stay was fine, I guess, and the neighbourhood is cute, but I dreaded coming back to the hotel every night and I was anxious the whole time. I was even anxious for a time after I got home, because what if a cockroach had hitched a hike or laid eggs in my luggage?
I was offered no compensation other than a voucher for a complimentary breakfast and an "upgrade" to a room at a higher floor. I declined, because I had no desire to eat food prepared at a place that has cockroaches and I didn't want to lug my stuff to yet another room with no guarantee that it would be cleaner.
I emailed the hotel and Expedia after the fact and the hotel was reluctant to do anything further. I had to pester Expedia multiple times before they finally got the hotel to agree to reimburse me for one night of my stay. It wasn't an unreasonable ask, as I was not given what I contracted for - i.e. a clean and safe place to stay - but it was like pulling teeth to get them to do the right thing."
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