2/10 Sangat Buruk
Paige
19 Agu 2025
Disukai: Kondisi & fasilitas properti
Beware of this hotel scamming you. After checking out, I noticed a 500.00 dollar charge. I called and spoke to the assistant manager, Kaitlyn, and she stated that the charge was a smoking fee. She stated that the smoking sensory level in the room was high at 2:20 pm and based off the report they cannot issue a refund. At that time I was blow drying my hair followed by straightening my hair to get ready for a wedding. I am a non-smoker and I don’t vape. Nothing was damaged in the room and there was never any unusual smell of tobacco in the room. In addition, not once did an employee or manager came to the room for themselves to check for unusual smell or if everything was okay once they saw that the smoking sensory level was high. Both assistant manager Kaitlyn and manager Dean were very useless and dismissive. So now I have to go through a long process with my bank to dispute the charge because I refuse to have this hotel take 500 dollars for something that I didn’t do. I am currently in the military and have been serving for 6 years and have the upmost respect and integrity wherever I go. I do not recommend going to this hotel as this hotel has employees and managers that don’t go above and beyond their job.
Paige
Menginap 1 malam pada bulan Agustus 2025