"Absolutely appalling experience at the Caledonian Hotel, Isle of Wight. We arrived at 2:50 PM and were still made to wait until 3:05 PM because of their ridiculous “3 PM means 3 PM” policy. When we politely asked if we could check in just 10 minutes early, the receptionist responded rudely and dismissively: “I have told you 3 PM means 3 PM.” There was no courtesy, no flexibility, and certainly no customer service — despite the hotel clearly having plenty of rooms available.
To make matters worse, we requested a table fan on arrival and were told it would be sent to the room within 10 minutes. That never happened. After repeatedly waiting and following up, we only got the fan late in the evening — and even then, we had to go and collect it ourselves from reception.
The staff attitude was cold, rude, and completely unhelpful. Hospitality clearly means nothing here. A hotel stay should feel welcoming, not like you’re inconveniencing the staff by simply asking for basic service. Very disappointing experience and definitely not somewhere I would recommend."
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