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Sheraton Istanbul Atakoy Hotel

5.0 star property
Luxury Istanbul hotel connected to a shopping centre, steps from Galleria Atakoy

Choose dates to view prices

Photo gallery for Sheraton Istanbul Atakoy Hotel

Enjoy a stunning sea view from the large window, with a comfortable bed, desk, and TV.
Enjoy al fresco dining with a view of lush surroundings from this outdoor dining area featuring a long table, bar counter, and comfortable seating options.
Enjoy breathtaking sea views from the large window, with a comfortable seating area perfect for relaxation or dining.
Enjoy breathtaking views of the city skyline and sea from this stylish room with a large window, comfortable seating area, and modern design.
Enjoy a panoramic view of the city skyline and sea from the large window in this stylish room, featuring a comfortable seating area and a flat-screen TV.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available
  • Bar
  • Pet-friendly
  • Pool
The current price is Rp2.068.198
Rp2.316.382 total
includes taxes & fees
8 Aug - 9 Aug

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Presidential Suite, 1 Bedroom

Enjoy a serene sea view from the comfort of this stylish room, featuring a plush bed, flat-screen TV, and cozy seating area.

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 230 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sheraton Suite

Enjoy a comfortable stay in this stylish room with a large bed, flat-screen TV, and a desk with a chair.

Sheraton Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 140 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Sea View

Enjoy a restful stay in this stylish room with a large bed, wardrobe, and TV, offering a serene sea view.

Executive Suite, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 110 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite

Enjoy a restful stay with a large bed, sea views, and a desk for work or relaxation.

Club Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Enjoy a serene sea view from the comfort of your room, featuring a plush bed, flat-screen TV, and a stylish chair.

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Park Suite

Enjoy a city view from the comfort of a spacious bed, accompanied by a small table and chair.

Park Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds

Enjoy a panoramic sea view from the comfort of this room, featuring a large bed, seating area, and flat-screen television.

Premium Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Enjoy a stunning sea view from the large window, with a comfortable bed, desk, and TV.

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking, Sea View

Enjoy a panoramic view of the city skyline and sea from this room's large window.

Premium Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking, Sea View

Relax in comfort with a large bed, seating area, and ocean views through large windows.

Premium Room, 1 King Bed with Sofa bed, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, Sea View

Enjoy a restful night's sleep in this spacious room with a large bed and stunning sea views.

Superior Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Sea View

Enjoy a restful stay with a large bed, sea views, and a flat-screen TV.

Superior Room, 1 King Bed, Sea View

7.8 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Sea View

Enjoy a serene sea view from the large window, with a comfortable bed and stylish seating area.

Deluxe Room, 2 Single Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(21 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Enjoy ocean views from the comfort of this spacious room, featuring a large bed, sofa, and desk.

Deluxe Room, 1 King Bed, Sea View

8.4 out of 10
Very good
(93 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Rauf Orbay Caddesi Sahilyolu, No:10, Bakirkoy, Istanbul, 34158

What's nearby

  • Galleria Atakoy - 2 min walk - 0.2 km
  • Ataköy Marina - 5 min walk - 0.5 km
  • Capacity Shopping Center - 8 min walk - 0.7 km
  • Grand Bazaar - 12 min drive - 11.4 km
  • Blue Mosque - 13 min drive - 13.2 km

Getting around

  • Bakirkoy Station - 6 min drive
  • Istanbul Bakirkoy Station - 18 min walk
  • Istanbul (IST) - 48 min drive

Restaurants

  • ‪Happy Moon’S - ‬10 min walk
  • ‪Cookshop - ‬9 min walk
  • ‪Saray Muhallebicisi, Galleria Avm - ‬3 min walk
  • ‪KFC - ‬9 min walk
  • ‪Cookbook - ‬1 min walk

About this property

Sheraton Istanbul Atakoy Hotel

Luxury family-friendly hotel near Capacity Shopping Center
Located close to Galleria Atakoy and Carousel Shopping Center, Sheraton Istanbul Atakoy Hotel provides a marina, a poolside bar and a free daily manager's reception. Indulge in a body scrub, a body wrap and a facial at the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free WiFi in public areas is available to all guests, along with concerts and live shows and a terrace.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Babysitting (surcharge), a vegetable garden and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 285 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-compatible safes.
Extra amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 36-inch flat-screen TVs with premium channels and DVD players
  • Electric kettles, daily housekeeping and desks

Languages

English, French, German, Turkish

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Hyatt Regency Istanbul Ataköy

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  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 1,003 reviews
The price is Rp2.274.070
Rp2.546.958 total
includes taxes & fees
1 Sept - 2 Sept
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 100 metres
  • Free area shuttle up to 100 metres
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Secured, covered valet parking on site (TRY 400 per day)
  • Secured, covered extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; TRY 1,750 for adults and TRY 1,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cookbook
  • Kapeleia
  • Sheraton Gourmet
  • Trendy Bar

Things to do

  • Art gallery
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Computer station
  • Conference centre (21,527 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Hardwood flooring in public areas
  • Lift (130 centimetre wide door)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with premium satellite channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of TRY 4500, per accommodation, per stay (maximum of TRY 4500 per stay), plus a deposit of TRY 4500 per night
Up to 17 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TRY 1500.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately TRY 1750 for adults and from TRY 1000 for children
  • Valet parking fee: TRY 400 per day
  • Pet deposit: TRY 4500 per night
  • Pet fee: TRY 4500 per accommodation, per stay (maximum TRY4500 per stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 2805

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Atakoy Hotel Istanbul
Atakoy Istanbul Hotel
Atakoy Sheraton Hotel Istanbul
Hotel Sheraton Istanbul Atakoy
Sheraton Atakoy
Sheraton Atakoy Hotel
Sheraton Atakoy Hotel Istanbul
Sheraton Hotel Istanbul Atakoy
Sheraton Istanbul Atakoy
Sheraton Istanbul Atakoy Hotel
Sheraton Istanbul Atakoy
Sheraton Istanbul Atakoy Hotel Hotel
Sheraton Istanbul Atakoy Hotel Istanbul
Sheraton Istanbul Atakoy Hotel Hotel Istanbul

Frequently asked questions

Does Sheraton Istanbul Atakoy Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Sheraton Istanbul Atakoy Hotel?

As of 6 Aug 2025, prices found for a 1-night stay for 2 adults at Sheraton Istanbul Atakoy Hotel on 8 Aug 2025 start from Rp2.068.198, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Istanbul Atakoy Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 17 kg per pet. There's a deposit of TRY 4500 per night and a fee of TRY 4500 per accommodation, per stay.

How much is parking at Sheraton Istanbul Atakoy Hotel?

Valet parking is available for TRY 400 per day. There is free parking nearby.

What time is check-in at Sheraton Istanbul Atakoy Hotel?

Check-in start time: 2 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Istanbul Atakoy Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Sheraton Istanbul Atakoy Hotel located?

This family-friendly Istanbul hotel is located near the airport, within 1 mi (2 km) of Galleria Atakoy, Carousel Shopping Center and Capacity Shopping Center. Aqua Florya Shopping and Life Center and Grand Bazaar are also within 9 mi (15 km). Istanbul Bakirkoy Station is 18 minutes by foot and Atakoy Station is 24 minutes.

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Sheraton Istanbul Atakoy Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 557 out of 1011 reviews
Rating 8 - Good. 190 out of 1011 reviews
Rating 6 - Okay. 114 out of 1011 reviews
Rating 4 - Poor. 45 out of 1011 reviews
Rating 2 - Terrible. 105 out of 1011 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room and view was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Ziad Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
For quite and luxury vacation
Stayed 5 nights in Jun 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service
The rooms are outdated but the view is amazing. We loved to look at the Marmaris sea. The dining options are amazing. The pool is also great. Staff was polite and we enjoyed our stay. Thank you for hosting us.
Stayed 1 night in Jul 2025

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unsafe place to be
Stayed 1 night in Jul 2025

8/10 Good

BAHJAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, but it is a bit far from the city center.
Stayed 3 nights in May 2025

10/10 Excellent

Syed Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, gorgeous rooms with stunning views and absolutely fabulous staff and guest relations. We will absolutely be staying here on our next trip to Turkey!
Stayed 6 nights in Mar 2025

10/10 Excellent

V UCHENNA

Liked: Staff & service, property conditions & facilities
Easy check in and check out
Stayed 1 night in Mar 2025

10/10 Excellent

Ajaipal Singh

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable rooms - huge reception hall. Lights switches labelled for each area of the room along with a master switch. MAKE UP - room indicator for the room to be serviced was a really good idea. The request for 500 Euro on check in as a deposit was a surprise and unusual from other countries. Huge selection at breakfast along with a dedicated egg station manned by the Chef. Good quiet air con. On our last night there was one ceiling light that would not switch off despite our various attempts.
Stayed 7 nights in Jun 2025

8/10 Good

Serkan

Liked: Cleanliness, staff & service
The hotel is a bit dated and could use some renovations in places. BUT: the staff truly made all the difference! Every team member was extremely friendly, helpful, and welcoming – we felt right at home from the start. We would come back just for the amazing service. Thank you for a lovely stay!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nice quiet area but easy access to different areas of Istanbul. Confortable room, very comfy bed and the view was brilliant. Loved the sofa bext to the vig windows to sit and enjoy the Bosohorus view
Stayed 1 night in Feb 2025

10/10 Excellent

Cho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good and comfortable
Stayed 1 night in Feb 2025

2/10 Terrible

Armond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible , don’t ever try to stay at this location. plus its not clean they dont clean untill you asked them and they just make your bed , and put two towels , dirty carpets , i got cheated for 160$ they might tell you for club room laundry is free and at the end they will charge you. They lied me and changed a room that I requested before and gave me a terrible room with very poor service, air condition doesn’t work properly . Rooms stink. So in General for someone who spent 2000 dollars for 5 days i will strongly advise you not to take this hotel at all. They told me take a club room and the laundry is free for club rooms and during checkout they told me 160 $ for laundary. Terrible Terrible Terrible.
Stayed 5 nights in Jul 2025

6/10 Okay

maryam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is a bit isolated. Not much dining options. Will have to use taxi to go out anywhere.
Stayed 2 nights in Mar 2025

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great view

The room was small for 3 people but beautiful with a great view. Was not impressed with manager offering a suite on the first floor with no view as an alternative without being asked and it was unacceptable. Then I was charged twice for the room.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Staff Went Back on Their Word

Although the staff initially said they would assist with an early check-out by one day, they later refused my request and charged the full amount. I expected the hotel to be more understanding and to honor their word.
Stayed 2 nights in May 2025

8/10 Good

Mehmet Emin

Not bad
Stayed 1 night in Jan 2025

6/10 Okay

JONAS

Okay

Everything else okay, except a mistake in restaurant, but it was arranged. Ella helped me.
Stayed 1 night in Feb 2025

2/10 Terrible

hatem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel has a bad smell, the staff is uncooperat

The hotel has a bad smell, the staff is uncooperative, and room services are very slow.
Stayed 4 nights in Feb 2025

2/10 Terrible

Oguzhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

During our first visit, we had to sleep on a rusty and dirty surface due to the change of direction of our pillow at night, and despite reporting the situation in the lobby, no response was received. The photo of the relevant pillow is attached. During our last stay, as soon as we checked in late, we encountered unacceptable cleaning deficiencies such as sticky marks in the room, dried urine marks in the toilet and used cigarette butts in the shower. Although these issues were reported to you, only temporary and inadequate cleaning was provided and the problems were not completely resolved. As a result, my girlfriend avoided using the toilet, it was not possible to move comfortably in the room without shoes and we could not benefit from your shower. (The butt was not taken despite the cleaning lady taking a photo of it) Considering that we stayed in a good room in a 5-star hotel, we cannot accept this decrease in standards. Accordingly, I request a refund for our accommodation.
Stayed 1 night in Mar 2025

6/10 Okay

ERTUG

Liked: Cleanliness, property conditions & facilities
We had a few problems during our stay; -The shower was broken and the hose burst. It is sad for a 5-star hotel. Fortunately, it was changed. -The pillows and quilts were not cotton. (Probably a fiber-nylon mixture) For this reason, the whole family stayed in bed until the morning covered in sweat/water. Since my little son is allergic, his whole body turned red. -Although I mentioned it before coming to the hotel and asked the reception, we repeatedly asked for an extra child bed for my 8-year-old son. (I had also mentioned this before coming to the hotel) Although the reception said they would send it, it did not arrive until 12 at night. We slept 3 people in the same bed. Also; We experienced a minibar shock before leaving the hotel.. We did not expect it to be this expensive. And we didn't see a list of prices for chocolate snacks and drinks in the minibar in the room. At least this should have been given as a list in a visible place, as it is done in every hotel. Other problems; We went down to the pool and they said that swimming caps are mandatory and charged 200 TL each. We had to swim with difficulty fitting a small swimming cap made only for children, made in China, in a simple single type (there is no big choice). We couldn't swim much because of the strong smell. Also, the pool was extremely chlorinated.. Our eyes burned for hours.we decided to have tea in the lobby and they charged 105 TL each. While drinks are free in many 5-star hotels,
Stayed 2 nights in Apr 2025

8/10 Good

Coskun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes hotel sehr freundliche Gastgeber
Es war alles sehr schön
Stayed 2 nights in Aug 2025

8/10 Good

Cenk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empfang war absolut super und freundlich
Stayed 1 night in Jul 2025

4/10 Poor

chia hong

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Las instalaciones están bien pero la atención es pésima, el servicio al cuarto demora más de 1 hora y muchas veces no atienden
Stayed 15 nights in Jun 2025

10/10 Excellent

Hüseyin

Liked: Cleanliness, amenities, property conditions & facilities
Personal sehr freundlich und hilfsbereit
Stayed 3 nights in May 2025

2/10 Terrible

Naseer

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025