"The room was very nice. Clean, cool, well maintained. The parking was fine, elevators worked, ice machine worked, staff came in and cleaned as expected, no complaints.
The toilet paper was the worst I've ever seen, though.
My biggest complaint? The DirecTV was unwatchable. Every channel glitched every 20 seconds, I think from a signal dropout or something. Every10 minutes or so of this, the TV screen went to a screen that said something about loss of signal due to inclement weather or whatever, call the front desk. A power reset of the DirecTV box was needed, and after several minutes of rebooting, the glitchy service proceeded for 10-15 minutes until the loss-of-signal screen reappeared.
My partner called the front desk, they sent up a guy who SPOKE NO ENGLISH! Is this customer service? It sucks. My bi-lingual partner tried to explain, he reset the box (AGAIN!) and said to call if it repeats.
Surprise, IT REPEATED!
He returned and replaced the cable box, and we continued to watch unwatchable cable TV, glitching every 20 seconds, for the rest of the night.
I was VERY unsatisfied with this aspect of the stay. Obviously, most folks don't check into a hotel to watch TV, but if this is an amenity, it ought to work.
All else was fine, but this aspect was ridiculously disappointing."