Search Hotels in JAARS, Waxhaw

"Check in was very easy, though I’m still trying to figure out why there was a difference from when I made the reservation to when I actually received my bill. Good location and convenient to so many things. The bed was too soft and very uncomfortable. Very disappointed with the lack of housekeeping. I was there for 3 nights and not once was my bathroom / room cleaned or my garbage emptied. I understand about not changing sheets / towels, but to not provide basic cleaning is very disappointing. I’ve stayed at other places that have the same policy about sheets and towels, but at least they still cleaned the rooms daily. Breakfast was just ok, not much selection."

"Excellent "

"Never will do business with this brand!"

"Great stay! Nice and clean, highly recommended."

"This hotel is the cleanest Holiday Inn Express I've ever stayed in. Breakfast is real food and not just pre-packaged junk. Check-in was rough as they did not honor any of my requests about room location, preferred floor, etc. but otherwise it was a nice stay."

"Everything was great"

"I had a HORRIBLE experience last night and it caused me to be so late to work this morning. There was a dog barking non stop for like about 2+ hours around 9:30ish at night. I called the front desk about it and they said they would try to reach out to the guest. I tried to go back to sleep but the dog was still barking. About maybe 45 minutes went by and I just could not rest with the dog barking, so I called the front desk and all they said was that they tried calling the guest and no one answered. It wasn't until I contacted Hotels.com customer service via chat when they were able to help because they called the front desk again; Shortly after that - I could hear when someone entered the room and the dog finally stopped barking."

"We booked a one-bedroom suite for 2 adults and 2 children and arrived to find we had been moved to a standard two-queen room with zero communication or consent. The GM had incorrectly assumed we booked for four adults and made the switch unilaterally — our reservation clearly stated otherwise. We spent over an hour calling the front desk trying to get answers and lost significant time with the family we had traveled to visit. When a resolution was finally offered, it came with the condition that our room be "resellable as is" — meaning we couldn't have used it at all, despite waiting in it for an hour through no fault of our own. The promised rate adjustment never appeared on our receipt. When I followed up, we were offered $20. For an unauthorized room change, an hour of wasted time, a sleepless night (we specifically booked the suite so our toddler had a separate sleep space), and broken promises — $20 is not a resolution. On top of all of this, the hotel was visibly unclean and had a noticeable odor throughout. Deeply disappointing experience and would not return."

"The laundry service was great,the air conditioner definitely worked great"