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Reviews of Grand Dafam Ancol Jakarta

3.5 out of 5
Grand Dafam Ancol Jakarta
Marina Mediterania, Tower A, Jl. Lodan Raya No. 2A, Jakarta, Jakarta

Reviews

6.6
Rating 10 - Excellent. 26 out of 199 reviews" "
Rating 8 - Good. 61 out of 199 reviews" "
Rating 6 - Okay. 61 out of 199 reviews" "
Rating 4 - Poor. 32 out of 199 reviews" "
Rating 2 - Terrible. 19 out of 199 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Agus

Liked: Cleanliness, staff & service, property conditions & facilities
good room
Stayed 1 night in Aug 2023

8/10 Good

Aziz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lobby and staff were amazing at Grand Dafam. Every morning Leila was very pleasant and made sure we were taken care of. Our first room had mold in it but after addressing our concerns with hotel manager Joco, we were upgraded to an executive suite. Joco provided great customer service. Overall the staff and breakfast made our stay at this hotel wonderful.
Stayed 7 nights in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so good.
Probably just renovating or not. But the hotel was not like how described. We found a bowl of noodles in the fridge from a previous customer. The pool was dark and dirty looking. The road near by was noisy day and night.
Food in the fridge
Ceiling panel was dirty
View from the kitchen. The door locks was broken
Stovetop
Stayed 2 nights in Jan 2020
Response from Marcomm on 24 Feb 2020
Thank you for staying with us and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. We truly regret hearing this experience from you during your stay. Your feedback means a lot to us and we take this matter seriously. We would like to assure you that this is unlike what we usually offer. The responsible department has been alerted and immediate actions have been taken to prevent such incidents from happening again. Once again, we offer you our deepest apologies and we hope we are able to welcome you back in the future with a much better experience. Thank you Best Regards Hotel Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, respectful staff, nice breakfast buffet. No choice eateries nearby. But ⅞.
Stayed 1 night in Oct 2019
Response from GM on 5 Nov 2019
Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us. Regards, Hotel management

8/10 Good

Rosya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to come back !
I booked a superior non-smoking room for just one night but they said none is available at that moment. But the receptionist then kindly free upgraded our room to deluxe one. Thank you ! Nice and cozy room. But the lift is a little bit creepy it made a sound like it needs a better maintenance or something while going up from 5-10 floor.
Stayed 1 night in Oct 2019
Response from GM on 1 Nov 2019
Dear Rosya, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Regards, Hotel management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is good . The maintenance side of the room needs to be looked at. The hand basin taps are about to fall of. A bit more fresh air flow would be good.
Stayed 2 nights in Aug 2019
Response from GM on 3 Sep 2019
Dear Wotif, Thank you for stay at Aston Marina Ancol and for your 5 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us. Regards, Hotel management

4/10 Poor

BG

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our "non-smoking" room was a "smoking" room until the day before we arrived. It smelled terrible.
Stayed 1 night in Jul 2019
Response from General Manager on 16 Jul 2019
Dear BG, Thank you for choosing Aston Marina Jakarta and also taking the time to write this review to us. We sincerely apologize for any inconvenience caused during your stay. We truly regret hearing this news from you and please rest assured we are doing the necessary actions the prevent this from happening again in the future. We hope through the improvements, we are able to welcome you back once more with a much better experience. Thank you Best Regards Hotel Management

10/10 Excellent

Ben, Braidwood, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family suite. Very convenient for a family of 5. Great breakfast options. Delicious. Close to fun parks and the old city.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was fantastic very good choices, great buffet cant go any further. What l didn't like was not enough staffing on Sundays, Buffet food ran out, plates in several section ran out. . I had to clear my own table to sit , Restaurant Manager could hardly be seen. These issues could easily be fied but l had no problems regarding this ,the Management should take as a positive feedback and not negative.
Stayed 3 nights in Feb 2019

10/10 Excellent

Mohamad Nawwar Faiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment
Nice area, and the apartment was quite spacious and comfortable, although the breakfast selection could be improved.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Lara Catrina

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Ahmad, Bogor

Ancol recreation close by near.
Overall is good, but for breakfast need more variety menu. Keep mainten...
Stayed 2 nights in Jun 2018

4/10 Poor

poonam, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & undermaintained property
The rooms are very dirty, got insects everywhere. The aircon is useless, we changed 3 rooms and nothing changed. All in all a bad experience
Stayed 1 night in Apr 2018

4/10 Poor

ishan, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean and poorly maintained property
The room is not even close to what we see in the pictures. Its super dirty, the aircon dosent work, its stuffy. Very unclean, with insects all over and washroom has cockroaches. Even after changing 4 rooms there is no difference.
Stayed 3 nights in May 2018

2/10 Terrible

Ronald

Disliked: Staff & service
Stubborn Staff at the Concierge!
It was a terrible experience at the concierge. We made a booking for 2 BR apartment, the staff at the front insists that it was only 1BR even after showing after printed confirmation details. We had to argue for 30mins before they acknowledged it was their mistake in the system.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Book with this hotel
bad check in not allowed to check room before book less staff in reception waiting too much to check in
Stayed 1 night in Feb 2018

10/10 Excellent

EISSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Henni, Surabaya

Disliked: Cleanliness, staff & service
Very disappointing
Really disappointing stay at Hotel Aston Marina. Day 1: Once inside the lobby there was a very sharp smell of cigarette in the reception area. There is a smoking location but the smell is spread throughout the lobby. Not healthy for family which bring kids. The room that we ordered using a Queen Size bed and not available, unique, but we have booked since April 2017. Day 2: We were transferred to another room and it was adjacent to the highway so that the sound of the trailer came to our room. The impermeable system did not go well. Day 3: We were moved to 22nd floor and very dirty condition. The floor of the room felt sticky. We were disappointed to stay at the Aston Marina. Unresponsive staff, management (Manager On Duty) contacted very difficult. A holiday that ended in disappointment.
Response from Hotel management on 10 Jan 2018
Dear Ibu Henni, Thank you very much for your valued feedback for us, which will give our team great input for soonest improvement. We do apologize for the inconvenience occurred during your stay at Aston Marina Ancol and make you and your family to have an unpleasant day. However, let us ensure you that we already learnt from this mistake by doing well coordination next and implementing extra training hours in due course for better service. we also reminded our staff to be more helpful and responsive. Please do accept our sincere apologies for having ruined you and your family mood holiday. Our team will take it positively, as what was intended by your comment to our understanding. We all look forward to serving you again and hope to have the chance in due course. Regards, Hotel management

2/10 Terrible

Greeta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not comeback
Stayed 3 nights in Dec 2017

6/10 Okay

daeseok

Liked: Staff & service, room comfort
Stayed 13 nights in Dec 2017

6/10 Okay

Evigow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

ALAGUSUNDARAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Jenny May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Dear Ms. May, Thank you for staying with us and for your 4 stars. We are delighted to note that you had a pleasant experience on that your stay with us and we are looking forward to welcoming you on your next stay with us. Regards, Hotel management

2/10 Terrible

Abdulrahman, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not even 2 stars
This hotel didnt reach my standards, I rearly write a review about a hotel but this hotel nobody should stay at.
Stayed 3 nights in Sep 2017
Response from Paundra Hanutama on 21 Oct 2017
Dear Mr. Abdulrahman, Thank you for staying with us. We sincerely regret to read you were not absolutely satisfied with the condition of the hotel. Please accept our apologies for any inconvenience. If you do not feel comfortable with your room and our facilities, please don’t hesitate to ask our staff to find a solution. We are eager to help with anything regarding your accommodation. Regards, Hotel management

6/10 Okay

Hasan, Jakarta

Liked: Cleanliness, room comfort
Nice hotel
We stayed 1 night, reserved for non smoking room but was given smoking room. The room was newly renovated so it was very nice and clean. however, it seems that the bathroom was not included in the renovation. We were allowed entrance to the restaurant for breakfast, but no table were available. There should be some sort of table management during breakfast, but it was great selections on the buffet and plenty of food. Staff was friendly. However, during check out we asked whether parking ticket is needed to get free parking and the fo said yes, my wife ran to the car to get the ticket but it turns out we were given a voucher and it was not necessary to get the ticket. Just need to pay attention to what the customer is saying. Overall we enjoyed our stay. Nice hotel.
Stayed 1 night in Jul 2017

8/10 Good

Tommy

Liked: Staff & service, room comfort
Value for money
It was near the expressway. Going to the airport is convenient. Service was good.

8/10 Good

indira

Liked: Staff & service
Nice but can be improved
I was happy with the location, but a little a bit confused with the entrance of the Hotel. The lift kept jamming and my room card is not working. Uber always confuses how to pick us up and the surrounding always packed and heavy traffic. The room is lack of maintenance, but the buffet is delicious and very high variety. Although, the price of the buffet is sky rocket.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
Air condition is hot, parking didficult, bathroom is bad

4/10 Poor

ima, Jakarta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good for family
Size of room is suitable for big family however some part need to renew such as water tap in bathtub. Other facilities such as swimming pool some of tile had broken and my kids get injured cause of the that

6/10 Okay

Zhi Li

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old & dirty - Not worth the $$
Not near any attractions or decent food and shopping areas. The lift was EXTREMELY slow as there was only 2 and it services almost 40 floors with many units on each level. The rooms were dirty and my skin had rashes all over after seating on the chairs and sofa. Breakfast choices were varied by quality was bad. I liked the smoothies and eggs cause they were the only thing that felt fresh. My friend saw a cockroach on top of the coffee machine and wondered if it crawled into the beans =S You've to walk out in the sun (or rain) to get a cab due to the location.

10/10 Excellent

Eissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, room comfort
Good hotel staff is very friendly and helpful
Hotel staff is very friendly and helpful specially in the bar Special thanks to bar supervisor Miss Joci & Hassan's These two employees make feel like home

8/10 Good

Juliarnomo, jakarta, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to ancol
The room was clean and big, the staff also friendly and polite. Thank you aston and expedia for the experience

2/10 Terrible

Doug, Mount Druitt

Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointing
Over priced, tiny rooms and arrogant reception staff. This Hotel ?, should be avoided.

8/10 Good

Suhamah

Liked: Cleanliness, property conditions & facilities, room comfort
Space for Improvement.
1. My umbrella was missing in the front-door. 2. Security in the car parking area point me to the far direction to the lobby while the nearest door to the lobby is near him. It was raining. 3. Television antenna cable is broken. (Room 2309)

8/10 Good

hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very near from ancol

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very surprised!
Having stayed in Aston Pluit, my expectations were not high! However, I was greeted with a smile, and check in was very swift, and professional. I had requested a bath, as after a 15 hour flight, I needed a long soak, and reconfirmed while at the desk. I was given a free upgrade, which I was never offered at Aston Pluit! When I got to my room, no bath! A quick call to Reception, and they very quickly moved me. On moving, I found that although the room was made up, and clean, the mini bar was virtually empty. Another call to Reception, and they noted it! The room was very spacious, and clean, but smelled a little musty? Again, not a problem. The bath was superb, and the water, super hot! Deciding to order room service, I couldn't be find a menu. On the 'hotline' to Reception, and they sent one straight up! The layout of the room is a little odd! There is a sofa, and table and chairs, but you had to go to the bedroom, to watch TV! Breakfast buffet was very varied, with Western, Asian and also Arabic foods. The food was hot, and plentiful. (Aston Pluit, take note) All in all, it was worth the money!

6/10 Okay

Verified traveller

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth it.
Had to wait over two hours for a room then was told the room was still not ready, finally screamed at desk staff who upgraded my room what a joke had to wait one hour for a salad in their café oh and here's the kicker no one else was in the cafe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and cheap
Great room service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place.. great hotel.. great location .. good food..

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice hotel close to amusement park and beach
Although the room was booked and paid for however when I arrived past mid night the booked room was not available so we were put to a smaller size room and was switched the next day. Overall it was a good experience. Fahim

6/10 Okay

Taher, KSA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Value for money
Very good looby and breakfast and staff Room clean but some stains every where Location good (walking distance to anchol) but some insect out side the hotel and some times inside the Looby due to Jakarta sewerage just front the nice hotel!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

edy, Bandung

Disliked: Cleanliness
City view
Stay on 17th floor only linited area covered as a view from the window