Front of property – evening/night

Reviews of Horison Ultima Bekasi

4 out of 5
Horison Ultima Bekasi
Jl. Kh Noer Alie, Bekasi, West Java

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 59 reviews" "
Rating 8 - Good. 28 out of 59 reviews" "
Rating 6 - Okay. 8 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 5 out of 59 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite. I definitely felt welcome staying here from America. Will stay again. Highly recommended
Stayed 8 nights in Mar 2024

10/10 Excellent

Guina Mei Kristiaty

Stayed 3 nights in Jan 2024

10/10 Excellent

Youhanna

Stayed 3 nights in Oct 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Western-style hotel in a convenient location (right next to Metropolitan Mall) that was a significant improvement on the three previous hotels I had stayed in Bekasi prior to this visit.
Stayed 3 nights in Apr 2023

6/10 Okay

George

Room ok breakfast a disaster
Normal standard room Worst quality breakfast I have had in 40 years of travelling Breakfast on Xmas day was a shambles with maybe over 50 guests crushed outside restaurant waiting for a seat meaning totally unprepared
Stayed 3 nights in Dec 2022

8/10 Good

Bob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Kusni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ecstatic.
Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My opinion
Great stay i had with my family but the gym was getting from bad to worse; with 80% of the equipment either down or damaged. My favourite treadmill was seen stored away and my favourite cycle machines were no where to be seen. I would still return to stay; as the atmosphere and ambience were great and the warmth of the staffs were sincere, helpful and polite.
Stayed 6 nights in Jun 2022

10/10 Excellent

Cinthia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Dec 2021

10/10 Excellent

Gatot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Been staying here every time i visit Bekasi. Next to a shopping mall, nice room and big bed. Recommended.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer experience was outstanding. An American traveler was made to feel welcome at all times everyday. An overall feel of comfort and safety. The hotels breakfast seem to meet the expectation of all deverse guest list that stay at the hotel. And the happy hour entertainment on the roof top lounge and the piano singing duet in the lobby every evening was nice to return to each day. I would like to extend a thank you for a pleasant stay and look forward to a return. Everyone there hello from Mr. Joe from Washington DC.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really such a night
Would be good, if the hair dryer is working each time we checked in for a holiday, rather than the need to call and borrow. The safe was not reset for our use when we arrived for this visit. Need to call for help. Overall was good, as the staffs were very friendly and helpful.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Ping Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Always stay here whenever come to Jakarta, clean hotel,right at shopping mall (easy to find food). Decent Breakfast buffet and not far from highway exit
Stayed 2 nights in Dec 2018

6/10 Okay

Angga

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located, staff was very helpful and friendly, and the breakfast buffet was exceptional.
Stayed 2 nights in Nov 2018

8/10 Good

Kian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast has many varieties. If the swimming pool closing rule can be extended from 8pm to 9pm, it would be better.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My room was in the older section.Not good condition
Stayed 2 nights in Nov 2018

6/10 Okay

EILEEN

Liked: Property conditions & facilities
Good hotel
Agreed. It’s good hotel.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD HOTEL
The staff have no manner at all.. and supeer slow respon with everything that we ask.. the food is not good
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD SERVICE EVER
Definitely will never come back ever again!!!
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD SERVICE EVER
Please have some manner
Stayed 1 night in Oct 2018

8/10 Good

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth A Try
Located centrally, Good Breakfast, comfortable room. Only problem is Traffic which has doubled due to construction of New Roads and Metro Line.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Elsa/ Public Relation on 23 Aug 2018
Dear Sir/S On behalf of Management , We would like to thank you for your stay at Hotel Horison Ultima Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Best Regards, Elsa Ls Public Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Dewi Mulyani / Ecommerce on 18 Jul 2018
Dear Valued Customer, On behalf of Management and our team, we thank you for the trusting & supporting to Hotel Horison Ultima Bekasi as one of choosen accommodation for during having activity in Bekasi and for nice review. We always have try any possible way to serve and prepared your comfort ambience with excellent service. We look forward to welcome and serving you again in the future. Best regards The management of Horison Ultima Bekasi

10/10 Excellent

Asep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Stayed 1 night in May 2018
Response from Dewi Mulyani / Ecommerce on 18 Jul 2018
Dear Valued Customer On behalf of Management and our team, we thank you for the trusting & supporting to Hotel Horison Ultima Bekasi as one of choosen accommodation during having activity in Bekasi, and also for your positive input by giving your review. We always have try any possible way to serve and prepared your comfort ambience with excellent service. We look forward to welcome and serving you again in the future. Best regards Management of Horison Ultima Bekasi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Access cards could be improved. Got access denied daily and spent time to have cards replaced.
Response from Dewi Mulyani / Ecommerce on 6 May 2018
Dear Sirs, First of all we would like to thank you for supporting Horison Ultima Bekasi Hotel as one of your accommodation during having an activity in Bekasi. We are really sorry to learn you have had an unpleasant experience while staying in our hotel. We would like to do apologize in advance to the unexpected case this may have caused you. Please kindly accept our sincere apologize and be assured this will never happen again. We hope that our cooperation and relationship could be maintained in the future. Thank you for your understanding and we are hoping to keep good in touch with you and have a pleasant stay with us. Sincerely yours, The Hotel Management

6/10 Okay

soon jong

Liked: Staff & service, property conditions & facilities, room comfort
Response from Dewi Mulyani / Ecommerce on 4 May 2018
Dear Mr. Soon, We would like to thank you for the trusting and supporting to Hotel Horison Ultima Bekasi Hotel during having an actifities in Bekasi. It was truly a pleasure to serve you, We hope, the accommodations and service were to your liking, as complete satisfaction is our goal at Horison Bekasi Hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Looking forward to having you with us in the time to come. Thank you. Sincerely yours, The Hotel Management

6/10 Okay

Pei Seng

Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Leong Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Leong Meng, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Hotel is right beside the entrance of a huge shopping mall. Convenient for food and some leisure shopping. Good breakfast.
Response from Dewi Mulyani on 9 Jan 2016
Dear Mr. Leong, We would like to thank you for rating our hotel with 4 points and we were beyond delighted to read your wonderful review. It was truly a pleasure to serve you, We hope, the accommodations and service were to your liking, as complete satisfaction is our goal at Horison Bekasi Hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Looking forward to having you with us in the time to come. Thank you. Best Regards' Hotel Management

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

H V, Bayern

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wie immer alles Wunderbar . Wir sind sehr zufrieden . Gerne wieder
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Sep 2019

8/10 Good

IMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

KADOTA, 和歌山、日本

Travelled with group
Liked: Cleanliness, staff & service
従業員が大変親切でした
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応並びに施設は良好でした。 現在は ホテル周辺の交通渋滞が凄いです。
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
部屋の照明が暗く、読むのに苦労した。
Stayed 1 night in Apr 2019

8/10 Good

Bambang

Liked: Staff & service, property conditions & facilities, room comfort
cozy leisure time
The great escape di tengah padatnya kota bekasi
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

朝ブッフェのメニュー少ない
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
アメニティが充実しているとは言えませんが、出張利用なら充分です。 立地は近隣にショッピングモールはありますが、コンビニはありません。 お酒を買えるお店も近くにありません。
Stayed 6 nights in Dec 2018

8/10 Good

すいじん, 日本 大阪

Liked: Staff & service, room comfort
Disliked: Cleanliness
館内は新しくないが清掃が行き届いていて従業員は親切。ビジネススイートの広さは十分で眺めも良い。、wifi環境は良く電源も多くシャワー湯量も十分。冷蔵庫内は厚さ10cm以上の結氷で、ほのかにカレーの匂いはイマイチ。 朝食レストランは広々としているが、メニューは普通。7時台に団体客が来るとと混雑した。 隣のショッピングモールまで徒歩2分位。スーパーで食料品やお土産用のチョコやコーヒーも買える。外は蚊が多いので虫除けスプレーが必要です。
Stayed 3 nights in Jul 2018

6/10 Okay

サトフ, 大阪府

Liked: Staff & service
Disliked: Property conditions & facilities
部屋の空調調節が難しい。 基本冷房で、涼しし過ぎるため就寝時には、電源Offにしました。
Stayed 3 nights in Jul 2018