Property amenity

Reviews of ibis budget Jakarta Menteng

3 out of 5
ibis budget Jakarta Menteng
Jalan HOS Cokroaminoto No 79, Menteng, Jakarta

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 19 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value.
Stayed 1 night in Dec 2023
Response from Ibis Budget Jakarta Menteng on 10 Jan 2024
Dear Mr. AndrewThank you for choosing Ibis Budget Jakarta Menteng hotel for your stay in Jakarta.We delight to hear your feedback and will try our best to keep maintain our service to deliver excellent service from the heart.Thank you for your generous heart and we looking forward to welcome you back for your next visit. Best Regards,Idham RisdiansyahGeneral Manager

8/10 Good

Harold

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced hotel with excellent staff.
Stayed 4 nights in May 2023
Response from by on 21 May 2023
Dear Mr. Harold, Greetings from Ibis Budget Jakarta Menteng, Thank you for choosing our hotel for your recent stay in Jakarta.We delight to hear your feedback and will try our best to keep maintain our service to deliver excellent service from the heart.Thank you for your generous heart and we looking forward to welcome you back for your next visit. Sincerely, Deny HendriyatmokoGeneral Manager

10/10 Excellent

CRAIG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Budget Accommodation
Great value for money, would stay here again
Stayed 8 nights in Mar 2020
Response from Deny Hendriyatmoko on 21 May 2023
Thank you for your fantastic review and on your recent stay with us. It is make us proud and happy to have exceeded your high expectations in all aspects and know that you thoroughly enjoyed your stay with us.Thank you as well for highlighting our We are looking forward to the pleasure of welcoming you back again in your next trip to Jakarta.Best Regards,Deny Hendriyatmoko

6/10 Okay

Tim, Bangkok

Business traveller
Disliked: Cleanliness, property conditions & facilities
The bed was clean and the room neatly done, but the entire building reeked of coffee, with a weird and pugnant smell lingering in the room, without any possibility to air it out or get rid of the smell
Stayed 12 nights in Sep 2019
Response from Ngurah Sedana - General Manager on 6 Oct 2019
Dear TIM, Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Menteng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Ngurah Mertha General Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
The rooms were filthy with big stains on the sheets.
Stayed 1 night in Aug 2019
Response from Ngurah Sedana - General Manager on 15 Aug 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Menteng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Ngurah Mertha General Manager

6/10 Okay

Rohit

Liked: Staff & service, room comfort
Experience
Overall good experience. However few times the Air-con starts leaking. Breakfast is only available till 7 am during Ramadan.
Stayed 6 nights in May 2019
Response from Ngurah Sedana - General Manager on 14 Jun 2019
Dear Rohit, Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Menteng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and well located
Stayed 2 nights in Apr 2019
Response from Ngurah Sedana - General Manager on 18 Apr 2019
Dear Gilberto, Thank you very much for your 5 star review. We are very proud to received such impressive comments about your stay with us. We look forward to welcoming you back to your home in Jakarta real soon! Sincerely,

6/10 Okay

ED

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Strategic location and a lot of food options. Old & dirty rooms.
Stayed 2 nights in Jan 2019
Response from Ngurah SEdana - General Manager on 4 Feb 2019
Dear Guest, Thank you for giving your time to let us know about your experience at Ibis Budget Jakarta Menteng. We regret that you have a less memorable experience, especially for Rooms. Please allow us to express our sincere apologies. At Ibis, we strive to provide better services to each guest therefore your feedback is very important to us. We will discuss this matter with the team, and take action to resolve and prevent the problem from recurring. We are grateful for your willingness to share your concerns with us and we hope that you will provide the opportunity to serve you better in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Its cheap, its kn central Jakarta and the room is clean too
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Simple hotel
Reception was friendly and fast. Rooms are smallish and toilet is even smaller. Sink is outside the toilet. They provide 3-in-1 soap, shampoo and conditioner plus a bar of soap and 2 bottles of mineral water. No kettle. TV is sometimes blur - bad reception. Wifi- since I've got the corner room is quite unpredictable. Many rooms in the middle have no windows. Downstairs is a starbucks plus another restaurant. Across the road is some other local restaurants including Singapore's Yakun Coffee. Just next building is the good Sate Khas Senayan (must go)
Stayed 2 nights in Jul 2018
Response from Ngurah Sedana - General Manager on 14 Jun 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Menteng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Ibis Budget Jakarta Menteng
location is strategic (walking distance to grand indonesia and plaza indonesia), but bad hotel facility
Stayed 3 nights in Dec 2017
Response from I Gede Pratama Suarmandika on 9 Jan 2018
Dear Valued Guest, Thank you for taking the time to write us after staying at Ibis Budget Jakarta Menteng. We are sorry that the service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies . The Ibis Budget hotels are eager to provide the best quality service for your stay, therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits. Again , we thank you for your comments and hope to regain your confidence in a future stay. In anticipation of welcoming you , please accept the expression of our best wishes. Sincerely, I Gede Pratama Suarmandika General Manager

10/10 Excellent

Prasetyanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located Budget Hotel
Overall, everything is as expected. The room is clean, bed is comfortable, only there is no closet to keep the clothes. Despite the fact that our room is in smoking area, we didn't smell anything bad from our room. The reception staff was very nice to already let us check in at 9 am in the morning. Location is just right, it is next to Taman Menteng and walkable to Bundaran Hotel Indonesia area.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy to stay
Short stay a very nice to choose this hotel. Near by the train station and so many of food choices. Cleans and comfy hotel, the surrounding area are good and safe to go out in the night. Staff are friendly and helpful during my stay here. Recommends to stay here.
Stayed 1 night in Oct 2017

4/10 Poor

raymond

Liked: Cleanliness, staff & service
Disliked: Room comfort
Match Box for a room with no windows
BOX room with no windows. Had to book at another hotel.
Stayed 4 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not a god place to go
Bad internet The worst massage ever The elevator doesn't work Bad breakfast
Stayed 1 night in Aug 2017
Response from Arry on 31 Aug 2017
Dear Valuable Guest, We very much appreciate your review regarding your stay at the ibis Budget Jakarta Menteng. I will definitely pass this review to all our team, especially to department concern. At Ibis Budget, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama Suarmandika General Manager

8/10 Good

saad, saudi arbai

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel as 3 star
it is nice hotel for short say ,, easy to reach and there is Arabic café in down star and also star bucks
Stayed 4 nights in Jun 2017
Response from Arry on 11 Jul 2017
Dear Mr. Saad, Thank you for your comments regarding your stay at Ibis Budget Menteng Jakarta . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama Suarmandika General Manager

6/10 Okay

Verified traveller

Response from I Gede Pratama on 31 May 2017
Dear Valuable guest, Thank you for your rating, We hope to welcoming you again and could improve your stay experience at Ibis Budget Jakarta Menteng. I Gede Pratama General Manager

8/10 Good

Paul Shutian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay.
Overall is good, except the air conditioner was rather noisy.
Response from I Gede Pratama on 3 May 2017
Dear Paul Shutian, Thank you for sharing your experience with us, we are glad that you have a pleasant stay with us, However we are noted some room for our quality improvement which is in AC maintenance. We will follow up this with our engineering team, and make sure this matter will not happen again in the future. Once again,, thank you for sharing. And we hope to welcoming you again at Ibis Budget Jakarta Menteng. Best Regards, I Gede Pratama General Manager

8/10 Good

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
It was value for money.
Response from I Gede Pratama on 3 May 2017
Dear Ranjan, Thank you for your review, we are glad that you have a wonderful stay with us. We hope to welcoming you again at Ibis Budget Jakarta Menteng and have another wonderful stay with us. Thank you, I Gede Pratama General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
good option for short stay in central of Jakarta
if you need short stay in central jakarta, this hotel can be one of the option. Good price if we look at the location. Breakfast provided with additional charge, but a lot of option nice food around. The room is not really comfortable, but yes the name is IBIS "Budget", so you get what you've paid :)
Response from I Gede Pratama on 30 Mar 2017
Dear valuable guest, Thank you for your comments regarding your stay at Ibis Budget Jakarta Menteng. It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from I Gede Pratama on 14 Mar 2017
Dear Valuable Guest, Thank you for your comments regarding your stay at Ibis Budget Jakarta Menteng. It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama General Manager

6/10 Okay

triesno

Disliked: Cleanliness, room comfort
the air-con was leaking at the last night of our stay. i expect the same quality as ibis airport budget.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Well located, Clean, Budget hotel
Date : Nov 30 - Dec 2 Room : Standard(1 king bed) Price : $ 85.94 (3 N) Positives : Location, close to shopping malls (Grand Indonesia, Plaza Indonesia, Sarinah Mall etc), street food carts around, Starbucks & Money Exchange downstairs, Cleanliness, Hairdryer & Iron (on req), Taman Menteng Park beside. Soap, Shower cap, Bottled water. Wash basin inside room. Negatives : No – Wardrobe (only hanger), Tooth-brush&paste, Shampoo, Slippers, Fridge, Locker, Tea/Coffee Maker, Room Service. Room lighting very dim. Verdict : I didn't face any major problem staying here. Considering the price I might stay gain.

6/10 Okay

Umama M.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Well located, Clean, Budget hotel
Date : Nov 30 - Dec 2 Room : Standard(1 king bed) Price : $ 85.94 (3 N) Positives : Location, close to shopping malls (Grand Indonesia, Plaza Indonesia, Sarinah Mall etc), street food carts around, Starbucks & Money Exchange downstairs, Cleanliness, Hairdryer & Iron (on req), Taman Menteng Park beside. Soap, Shower cap, Bottled water. Wash basin inside room. Negatives : No – Wardrobe (only hanger), Tooth-brush&paste, Shampoo, Slippers, Fridge, Locker, Tea/Coffee Maker, Room Service. Room lighting very dim. Verdict : I didn't face any major problem staying here. Considering the price I might stay gain.
Response from General Manager on 20 Dec 2016
Dear Valuable Guest, Thank you for your comments regarding your stay at Ibis Budget Jakarta Menteng. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama General Manager

6/10 Okay

Umama M.

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean and good location
I booked an standard room. Due to being budget hotel it lacked in many necessities like slipper, bright room lighting, toothbrush, paste etc. Room cleanliness was good. Hair dryer and iron has available upon request. Overall all considering the room fare it wasn't bad.
Response from General Manager on 20 Dec 2016
Dear Valuable Guest, Thank you for your comments regarding your stay at Ibis Budget Jakarta Menteng. Sincerely, I Gede Pratama General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Response from General Manager on 13 Dec 2016
Dear Valuable Guest, Thank you for your 4 star rating regarding your stay at Ibis Budget Jakarta Menteng. We are waiting for your next stay with us I Gede Pratama General Manager

8/10 Good

azlan, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Comfortable. Afordable
Very nice and clean hotel. Recommended for short stay. Clean room. Nice and friendly staffs.
Response from I Gede Pratama-General Manager on 28 Nov 2016
Dear Azlan, Thank you for your nice review,we are glad that you enjoy your stay with us. While waiting to welcome you again , please accept the expression of our best wishes.

6/10 Okay

Indra d

Disliked: Room comfort
Clean hotel with great location
Standard room but great location. The hotel is clean
Response from General Manager on 13 Oct 2016
Dear Valuable guest , Thank you for your comments regarding your stay at Ibis Budget Jakarta Menteng. It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama General Manager

8/10 Good

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget &Clean hotel
Very nice ????but no refrigerator in room &no clothes cabinet
Response from General Manager on 13 Oct 2016
Dear Valuable Guest , Thank you for your comments regarding your stay at Ibis Budget Jakarta Menteng. It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama General Manager

6/10 Okay

Felix, Singapore

Disliked: Property conditions & facilities
Reasonably practical
Reservation made easy thru Hotels.com. Checking in was pretty smooth however, room air conditioning requires maintenance as it did not work as expected. The staff had attended to my call and responded quickly by setting up room transfer in less than 10 mins. Otherwise to address access card faulty issue, to supply in-room electric kettle whilst ensuring insects are expelled permanently out of the room. Room is found reasonably well sized for small groups, making it a no-nonsense for practical travellers.
Response from I Gede Pratama on 4 Jul 2016
Dear Felix Thank you for taking the time to tell us about your experience at the Ibis Budget Jakarta Menteng. We are delighted to hear that you are satisfied with our room, and have a good stay with us. At Ibis Budget, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. For your information ibis budget is an international brand with unique concept, we don't provide in room electrical kettle, but we still provide the water dispenser for hot and cold water in every corridor, we also noted for your concern about air conditioning and insect, I will deliver this matter to Housekeeping and egineering team to make sure regarding this matter would not be happen again in the future We are really appreciated your feedback and we are looking forward to welcome you in the very near future

8/10 Good

Manoj, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money!!
This was my first stay at Menteng. This hotel occupies floors 2-4 of the mall and the first floor has restaurants, money exchange and a few shopping stores. Very conveniently located. There is a street food lane a few streets away and a few malls opposite to the hotel. Very conveniently located. No problem for food. Exchange rates in the small money changer at first floor is much better than airport. Got 5% more than airport exchange rate. Rooms were clean, courteous staff, easy check-in, early check-in available from 1130am at no cost, rooms were cleaned everyday, good value for money. Since its budget - no free toiletries except for body soap, no fridge, no locker. Overall a good stay!
Response from I Gede Pratama on 4 Jul 2016
Dear Manoj Thank you very much to share your experience during your stay at Ibis Budget Menteng. It was great pleasure to hear that you enjoyed your stay with us. I will certainly convey your comment to my team especially Rooms Division, I believe that your satisfaction is the best reward for them who work day after day to offer the impeccable service. Again, thank you very much and while waiting to welcome you again, please accept our best wishes.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from I Gede Pratama on 4 Jul 2016
Dear Monica We would like to start by thanking you for taking the time to write a review of Ibis Budget Jakarta Menteng on TripAdvisor. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would like to end by saying that it was a pleasure to serve you at Ibis Budget Jakarta Menteng and we hope to see you again soon.

4/10 Poor

Istas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from I Gede Pratama on 2 Jul 2016
Dear Valuable Guest, Thank you very much for your review during your stay in our hotel. It's with great pleasure that you can share your experience. We are sorry should there are service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies. The Ibis Budget hotels are eager to provide the best quality service for your stays, therefore your opinion is very valuable. We hope that you will have experience of exceptional service on your next visit with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest & Rejuvenate
Quiet & Relaxing
Response from I Gede Pratama on 4 Jul 2016
We would like to start by thanking you for taking the time to write a review of Ibis Budget Jakarta Menteng. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would like to end by saying that it was a pleasure to serve you at Ibis Budget Jakarta Menteng and we hope to see you again soon where you can witness the improvements we have made.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not Recommended
It's not really okay. First day has a trouble with my AC.
Response from I Gede Pratama on 2 Jul 2016
Dear Valuable Guest, Thank you very much for your comments during your stay in our hotel. It's with great pleasure that you can share your experience. We are sorry should there are service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies. Be assured that the necessary measures will be implemented to improve the quality of the mentioned concerns. Again , we thank you for your comments and hope to regain your confidence in a future stay

10/10 Excellent

Daisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル綺麗でよかったです!荷物も預かってくれました!
Stayed 1 night in Mar 2024
Response from Idham Risdiansyah on 26 Mar 2024
親愛なるダイスケさん、イビス バジェット ジャカルタ メンテンからの温かいご挨拶当ホテルにレビューをいただきありがとうございます。 当社のサービスがお客様のご期待に応えられることを嬉しく思い、できるだけ早く再びサービスを提供できることを願っております。よろしくお願いします、イダム・リスディアンシャーゼネラルマネージャー

4/10 Poor

BYONGMI

Disliked: Cleanliness, amenities, property conditions & facilities
저렴한 숙박시설이긴 하지만 청결상태가 너무 엉망이어서 잠잘때 침대시트를 덮지않고 그냥 침대시트위에서 이불없이 잠.
Stayed 6 nights in Nov 2023
Response from Ibis Budget Jakarta Menteng on 10 Jan 2024
Dear Ms. ByongmiWarm greetings from the Ibis Budget Hotel Jakarta MentengWe thank you for the reviews given to us. Based on the value you provide, we believe that there are many things we need to improve to give a better impression to our guests.All suggestions are very valuable for us to improve the quality of our services and products.Once again, thank you very much for the review you have given, and we look forward to your next visit at Ibis Budget Jakarta MentengBest Regards,Idham RisdiansyahGeneral Manager

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Localização
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 9 nights in Jan 2021
Response from Deny Hendriyatmoko on 21 May 2023
Thank you for choosing Ibis Budget Jakarta Menteng hotel for your stay in Jakarta.We delight to hear your feedback and will try our best to keep maintain our service to deliver excellent service from the heart.Thank you for your generous heart and we looking forward to welcome you back for your next visit. Best Regards,Deny Hendriyatmoko

4/10 Poor

Javier

Disliked: Cleanliness, staff & service
Hotel viejo ubicado en una buena zona
Habitacion y baño pequeño y anticuado. Ducha con cortina bastante usada. El hotel parece ser mas bien un edificio de oficinas que un hotel. Personal amable.
Stayed 1 night in Jul 2019
Response from I Gede Ngurah Mertha - General Manager on 6 Aug 2019
Dear Javier, Thank you for taking the time to tell us about your experience at the ibis budget Jakarta Menteng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite good place for a low budget hotel.With a kind service
Stayed 1 night in Jul 2019
Response from Ngurah Sedana - General Manager on 12 Jul 2019
Dear Guest, Thank you very much for your review. We are very proud to received such impressive comments about your stay with us. We look forward to welcoming you back to your home in Jakarta real soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019
Response from Ngurah Sedana - General Manager on 14 Jun 2019
Dear Guest, Thank you very much for you review. We are very proud to received such impressive comments about your stay with us. We look forward to welcoming you back to your home in Jakarta real soon! Sincerely,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slechtste hotel waar ik ooit ben verbleven. Kamer wordt niet onderhouden, kamers stinken, er waren geen ramen, airco was ontzettend koud, elke avond was er lawaai en er werd niets aangedaan...
Stayed 4 nights in Feb 2019
Response from Ngurah Sedana - General Manager on 26 Feb 2019
Dear Guest, Thank you for giving your time to let us know about your experience at Ibis Budget Jakarta Menteng. We regret that you have a less memorable experience, especially for Smell room, and noisy. Please allow us to express our sincere apologies. At Ibis, we strive to provide better services to each guest therefore your feedback is very important to us. We will discuss this matter with the team, and take action to resolve and prevent the problem from recurring. We are grateful for your willingness to share your concerns with us and we hope that you will provide the opportunity to serve you better in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from I Gede Ngurah Mertha Sedana on 21 Dec 2018
Dear Valuable Guest Thank you so much for your nice review of Ibis Budget Menteng It was a real pleasure to have you here and we are really glad that you enjoyed your stay, and our team delivered you an excellent customer service. We looking forward to welcoming you again and hope you always FEEL WELCOME on your next visit. Best Regards, Ngurah Sedana General Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good !
Great service and great rooms I'll stay again ! Totally recommend
Stayed 1 night in Sep 2017

6/10 Okay

Agnes

Stayed 2 nights in Jul 2017
Response from I Gede Pratama on 17 Jul 2017
Dear Mrs/Ms. Agnes, Thank you for your rating regarding your stay at Ibis Budget Menteng Jakarta . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, I Gede Pratama Suarmandika General Manager

6/10 Okay

Winardi

Liked: Cleanliness
Disliked: Property conditions & facilities
Kecewa sama pelayanannya
Kamar hotelnya keliatan kalau bangunan lama, kamar mandinya ga kyk hotel bintang 3 , lebih mirip kamar mandi losmen. Resepsionis nya judes ga ramah sama sekali, sarapannya juga ala kadarnya. Agak kecewa sih.
Response from I Gede Pratama on 3 May 2017
Dear Pak Winardi, Kami sangat berterima kasih atas review yang bapak berikan, juga kami memohon maafa tas pengalaman menginap bapak yang sangat tidak sesuai dengan standard pelayanan kami. Review yang bapak berikan, akan kami bahas bersama tim, untuk perbaikan kualitas layanan kami, dimana harus sesuai dengan standard pelayanan Ibis Budget. Kami berharap bapak berkenan untuk kembali menginap bersama kami, dan kami pastikan bapak mendapat pelayanan terbaik dari Ibis Budget. Hormat Kami, I Gede Pratama General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
施設内に飲食店が揃っており、両替所もありホテルの従業員も非常に親切、冷蔵庫が ないことが残念だが中心街に近くいろんなところに行くアクセスも良い
Response from I Gede Pratama-General Manager on 3 May 2017
Dear Valuable Guest, Thank you for sharing your experience, we are really happy to hear that yu enjoy your stay. Regarding your concern about refrigerator, we already discussed with our team, and will provide the refrigerator soon in receptionist area. Once again, thank you for your review, we hope to welcoming you again. Thank you,