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Reviews of Sahid Serpong

3 out of 5
Sahid Serpong
Jl. Raya Serpong No.89, Cilenggang,, Serpong, Kota, South Tangerang, Banten

Reviews

6.6
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 3 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Henry

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced. I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.
Stayed 5 nights in Apr 2023

10/10 Excellent

MOHAMMED

Stayed 1 night in Jan 2023

8/10 Good

STEEVE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.
Stayed 2 nights in Oct 2022

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, but overpriced
The Junior suite was pretty decent, but too expensive (~$50 per night). *** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room. *** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.
Stayed 7 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Jack

Business traveller
Liked: Cleanliness
Disliked: Amenities
NA nothing special, Breakfast was lousy. No service.
Stayed 2 nights in Oct 2019

6/10 Okay

Irene

Liked: Staff & service, property conditions & facilities, room comfort
The room size is pretty good however compare to the room size, the shower box is very small. Overall it look clean except the towel
Stayed 1 night in Aug 2019

2/10 Terrible

Moriyama

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

palsung

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
i never will have next stay dirty and horrible
Stayed 3 nights in Nov 2023