Dear IssamThank you for taking the time to leave us some feedback.I'm sorry to hear the shortcomings you experienced during your stay weren't up to the standard you've come to expect from us. Moreover, we always treat customers feedback as one of way to improve our facilities and service level.Once again thank you very much for giving us very valuable feedback and we hope to have another opportunity of welcoming you in a more pleasant stay experience.Best regards,

Dear Madeline, Thank you for taking the time to review us and choosing Swiss-Belresidences Rasuna Epicentrum as accommodation venue in Jakarta. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your stay. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter. We sure hope that you would give us another opportunity to welcome you back and show you the improvements made.

Dear Vadym, Thank you for your recent stay at Swiss-Belresidences Rasuna Epicentrum and all of us here look forward to welcoming you back soon. Regards, Nurhayati Basir General Manager

Dear Lussy, Thank you for taking the time to review your recent stay and please accept our sincere apologies for any inconvenience that you experienced during your last stay. We will definitely take your concerns and communicate with our associates to have an improvement soon. Be rest assured that your next stay with us will be more pleasurable and memorable one. We look forward to the opportunity of welcoming you again in the near future. Sincerely, Nurhayati Basir General Manager

Dear A&W, Thank you so much for spending some of your precious time to write such valuable review on TripAdvisor and rating us with five stars in highly encouraging review. I am particularly delighted to know that you enjoyed the stay with us, especially for the spacious room, the quality of food & beverage, and the iconic outdoor swimming pool with which stunning city views; your feedback is much appreciated as well. Once again thank you very much for giving us very valuable feedback and we look forward to the opportunity of welcoming you again in the near future. Sincerely, Nurhayati Basir General Manager

Dear Paul, Thank you very much for taking the time to review your recent stay at Swiss-Belresidences Rasuna Epicentrum. Glad to know that you enjoyed your stay with us, especially for the cleanliness, the property, the quality of breakfast, and the level of service provided by team. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Once again thank you very much for giving us very valuable feedback and we look forward to the opportunity of welcoming you again in the near future. Sincerely, Nurhayati Basir General Manager

Dear Julien, Thank you very much for taking the time to review your recent stay at Swiss-Belresidences Rasuna Epicentrum. I'm sorry to hear the room service and quality of food weren't up to the standard you've come to expect from us. Moreover, we always treat customers feedback as one of way to improve our facilities and service level. Once again thank you very much for giving us very valuable feedback and we look forward to the opportunity of welcoming you again in the near future. Sincerely, Nurhayati Basir General Manager

Yang terhormat Luki, Terima kasih telah memilih Swiss-Belresidences Rasuna Epicentrum sebagai akomodasi penginapan selama berada di Jakarta dan kami nantikan kunjungan Anda selanjutnya. Hormat kami, Nurhayati Basir General Manager

Dear Hoyong on, Thank you very much for taking the time to review your recent stay and glad to know that you enjoyed the stay with us, especially for the business trip experience. Regarding the shortcomings you experienced during the stay, please accept our sincere apologies for any inconvenience regarding to the shower water smell. We will definitely take your concerns and communicate with our associates to have an improvement soon. Once again thank you for taking the time to share this feedback. All of us look forward to welcoming you back in the near future. Sincerely, Nurhayati Basir General Manager

Dear Respected Customer, Thank you for taking the time to review us on Expedia and choosing Swiss-Belresidences Rasuna Epicentrum as accommodation venue in Jakarta. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your stay as these were not up to our standards. This review has been shared with the team for immediate improvement including the guest services and facilities. Your appreciation to one of our staff, Mr. Adnan, has been informed accordingly. We believe that customer appreciation is one of motivation for our staff to give the better service in the future. Once again thank you very much for your valuable feedback. We sure hope that you would give us another opportunity to welcome you back and show you the improvements made. Sincerely, Nurhayati Basir General Manager

Dear Valued Guest, Thank you very much for taking the time to review your recent stay. Glad to know that you enjoyed the stay with us and your recommendation is very much appreciated. The whole team looks forward to welcoming you back soon. Sincerely, Nurhayati Basir General Manager

Dear MOHAMMED, Thank you very much for taking the time to review your recent stay at Swiss-Belresidences Rasuna Epicentrum. Glad to know that you enjoyed stay with us, especially for the hotel facilities and the excellent level of service provided by the team; your feedback is much appreciated as well. Once again thank you for taking the time to share this feedback. All of us look forward to welcoming you back in the near future. Sincerely, Nurhayati Basir General Manager

Dear Maher, Thank you very much for taking the time to review your recent stay at Swiss-Belresidences Rasuna Epicentrum. Glad to know that you enjoyed stay with us, especially for the hotel ambience; your feedback is much appreciated as well. Once again thank you for taking the time to share this feedback. All of us look forward to welcoming you back in the near future. Sincerely, Nurhayati Basir General Manager

Dear Valued Guest, Thank you very much for taking the time to review your recent stay and choosing Swiss-Belresidences Rasuna Epicentrum as the accommodation venue in Jakarta. We are enchanted to know that our location which is perfectly located in Jakarta, close to the Golden Triangle – the city’s leading business, commercial and shopping centre; It is also within walking distance of a dazzling array of restaurants and entertainment in Rasuna Epicentrum Complex, has benefited you. Glad to know that you enjoyed stay with us, especially for the spacious room and the facility; your feedback is much appreciated as well. Once again thank you for taking the time to share this feedback. All of us look forward to welcoming you back in the near future. Sincerely, Nurhayati Basir General Manager