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Reviews of The Margo Hotel

4 out of 5
The Margo Hotel
Jalan Margonda Raya No. 358, Depok, West Java

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 88 reviews" "
Rating 8 - Good. 42 out of 88 reviews" "
Rating 6 - Okay. 5 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 0 out of 88 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

My Linh

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hygiene is so disappointing. Bathroom was filthy.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Margo is the only hotel in Depok where I've stayed, and I have no reason to try anywhere else. Plenty of choices for breakfast, convenient to shopping at Margo City ... there's plenty to like and nothing to dislike.
Stayed 3 nights in Feb 2020
Response from The Margo Hotel on 9 Feb 2021
Dear Mr. Alan, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

indira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and delicious Hotel
Its a great hotel with a veyr good vicinity and good food.The room is clean and comfy, the service is fast. The price is affordable. We love being there and definetly will stay there if we visit Depok again.
Stayed 2 nights in Nov 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Ms Indira, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's gorgeous with a reasonable price
It was very comfortable and satisfactory. The breakfast with a variety of dishes was amazing.
Stayed 2 nights in Oct 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Mr. Hiroshi, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!! Everything is there..
Stayed 2 nights in Sep 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Ms. Paulina, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Terrible service, no amenities
Not good at all. No coffee, no tissue, broken air conditioner, telephone dead, not working. No ice available, breakfast was very expensive, and overpriced local food. This same food is available for less than rp 20,000 at warteg, but I think tourists from other country do not know about prices here. Hotel stopped offering many conveniences that it had only 6 months ago to save money, sinking to a cheap place.
Stayed 1 night in Aug 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Mr/ Ms, First of all, thank you for choosing The Margo Hotel to accommodate your recent trip/ meeting. I am pleased to have a chance be a part of your journey, besides, I am sorry to learn that our hotel wasn't meet your expectation. Pleased accept my sincere apologize for the inconvenience caused during your stay. At The Margo Hotel, we strive to deliver our superior service to let our guest pleasant during their stay. I really appreciate the feedback you wrote and I am sure, it will help us a lot to improve our product yet service we provide to our guest. Last but not least, I wish you would give us another chance to regain your trust by deliver you our prime hospitality on your future stay with us. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort and Location
It was a short stay but I extended by an extra day due to location (2 big and very nice malls as well as one of the most comfortable bed and pillow combinations ever.
Stayed 1 night in Mar 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Mr. Mark, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Modern, spacious and well appointed furnishings. Only pet peeve is the low water pressure for the shower.
Stayed 4 nights in Feb 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Ms/ Mr, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Good location, but poor housekeeping and poor quality of food.
Stayed 4 nights in Feb 2019
Response from The Margo Hotel on 9 Feb 2021
Dear Mr/ Ms, First of all, thank you for choosing The Margo Hotel to accommodate your recent trip/ meeting. I am pleased to have a chance be a part of your journey, besides, I am sorry to learn that our hotel wasn't meet your expectation. Pleased accept my sincere apologize for the inconvenience caused during your stay. At The Margo Hotel, we strive to deliver our superior service to let our guest pleasant during their stay. I really appreciate the feedback you wrote and I am sure, it will help us a lot to improve our product yet service we provide to our guest. Last but not least, I wish you would give us another chance to regain your trust by deliver you our prime hospitality on your future stay with us. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

Verified traveller

Stayed 8 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

10/10 Excellent

mohd noor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Stayed 2 nights in Sep 2018

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

8/10 Good

Indra Mantik

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel which need Some Human Touch
The Facilities are Great, Spacious Rooms, Great Lobby. Breakfast is great with so many variety. The Margo City Mall is just side by side with the hotel. Near crowd center, Pondok Cina Train Station, and University of Indonesia. There are some notes though, - The Air Conditioner was not cold enough during midnight (or maybe it just my feeling) - WiFi Service is quite slow during the night (too many occupant?) - The Laundry service return the laundry exceeded the time given for a few time. At the end, i have missed one of the laundry and just realized when I got home. - The Front Desk seems confused when I asked for the Hotel Bill attachment (Rooms Service, Laundry) to be bought. Funny, I never have encounter this kind of problem before. Luckily, there are 2 (two) Personel which is eager to helping Me solve the Problem, - Thanks to Ms. Wulan from Front Desk, which scan all of my bill attachment and sent it via email. It helps me a lot to finish the Business Trip Administration in My Company. - Thank to Ms. Maryati from Laundry Division, which sent my lost Laundry Items directly to My Home, especially without charge. I really appreciate their help and cooperation so much and i hope the Margo Management can appreciate them well in a proper way. At the end, I recommend The Margo Hotel Management to improve the skill and service quality of Front Desk and Laundry Division to give an excellent experience for the future guest overcome.
Stayed 5 nights in Sep 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the heart of Depok. If you need to stay in Depok, then this is the hotel to stay in.
Stayed 3 nights in Jul 2018
Response from The Margo Hotel on 9 Feb 2021
Dear Mr. Chris, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

10/10 Excellent

Stefani, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
They served great breakfast menu in buffet, close to the shops, staff are friendly & helpful. We enjoyed our stay. Thank you:-)
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Room are clean. Staff friendly and willing to help. Food for breakfast nice and have standard variety.
Stayed 3 nights in May 2018
Response from The Margo Hotel on 9 Feb 2021
Dear Mr/ Ms, We very much appreciate for your ratings and comments regarding your stay at The Margo Hotel. It is always a pleasure to serve you and our pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope your next visit will be as pleasant as the previous one. Sincerely Yours, Bay Sjahfendi General Manager

4/10 Poor

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inflexible Hotel Policy
First stay in this hotel. Arrived at hotel 1000hrs in the morning. Politely asked for an early check in, such that I can freshen up before heading out for my meetings. Reception staff was kind enough to check and found rooms were readily availbale. But hotel policy insists on a check in time of 1400hrs and in my particular situation, a 50% rack rate surcharge for the 'early' check in. Fortunately I had peers already checked into the hotel whom I can deposit my bags with, before returning in the evening to check in again. Fantastic rooms. Wonderful service staff. Convenient Location. Might be a good idea for management to review certain hotel policies. ps. Will gladly pay the addidtional surcharge had I arrive like 0600hrs and can do with 2 hours of sleep with a shower to start the day.

10/10 Excellent

muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean rooms nice hotel
a good hotel close to everything in the area

8/10 Good

Adolfus, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel in Depok
Modern, just a walking distance from one of the biggest shopping centre in Depok. The hotel itself is new and centrally located. Staff is friendly and helpful.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand New hotel in Depok
Nice. Brand New hotel Connected to mall....
Stayed 1 night in Mar 2018

4/10 Poor

Nixon William

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hot Water Issue
I stayed for 5 days, and I got 1 maddening hot shower issue. I complained that the shower wasn't hot at all, not even lukewarm. The hotel told me to turn the water into "hot" for around 10 minutes. I did that and the water got lukewarm, eventhough it was max. I called again, the hotel sent technician to my room (came almost 20 mins later). I was told the same solution, I told them I did. They said they need to look into it, but I was tired and I told them to handle it the next day when I go to work. I got back from work, it wasn't fixed yet. I called again, and told to do the same again, and they sent another technician, whom told me same solution again! I got quite mad that time, and finally the technician told me that bcs the hotel is quite vacant, they turn down the heater of the whole hotel. I got quite mad, and explaining this is a 4-star hotel. He came back later and said to me that he turned the temp a bit, but it still need around 15 mins to get proper heat. I complained again. The hotel offer me room at another floor which they explained was closer to the heater. I agreed and got moved around 30 mins later. I got to shower, the floor is wet, and the water is hot! Nice! Got into bed and to find out the next day the water is cold again! I assumed they turned on the water the whole time before I moved to the new room. I got tired, I didn't say a thing, got tired of this stupid issue, and enjoyed the cold shower experience for the rest of my stay.
Stayed 4 nights in Jan 2018

10/10 Excellent

CAO YUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Stephen, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful location between two shopping malls.
Handy stop off from Jakarta on the way to Bogor/Puncak volcanoes/mountains, this modern hotel has all after a long flight. Airport 50 minutes with no jam to 2 hours plus. (Airport train direct to Depok under construction).Private hotel garden and 3rd floor swimming pool in the centre of this transitory city are well planned. Easy use Grab/Uber Airport bus 60,000rp Taxi to airport 350,000rp
Stayed 2 nights in Jan 2018

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation
Perfect!! I love to stay at Margo. Good food, very clean, close to the mall ❤️❤️❤️
Stayed 3 nights in Oct 2017

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean hotel in Depok with large comfortable rooms, convenient to Universitas Indonesia. The food is average but there is a big choice of places to eat at the adjacent Margo City Mall. You can get cold beer, but no other alcoholic drinks.
Stayed 2 nights in Sep 2017

8/10 Good

Tubagus Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Surya

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel and Room except the Food
Place and room no problem, very cozy and comfortable..but the food was awful..no taste almost on any menu we order..the rice when we order is not fresh like already a few days rice.
Stayed 1 night in Jun 2017

8/10 Good

vitruvius, jkt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
clean room, nice interior, comfort bed, affordable price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Margo Hotel
Facilities are fantastic , the only thing was the wash basin was always block so if you brush your teeth the water was very slow to drain away. Braekfast menu is so delicious, staff very polite and helpful. The Hotel did not have an Aromatherapy Massage saloon, Bakery, maybe in the future I hope. Will stay at this Hotel for future accommodation, everytime I go to Indonesia. I stayed in the room 711, nice view of Mount Salak in morning, and Margondah Street light of travic at night time from the Hotel's window, I really enjoy my stay for 10 days there.

8/10 Good

vit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

vit256, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay and Clean Room
relaxing

10/10 Excellent

Aziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Comfort Margo Hotelq
It was a comfort and spacious hotel with friendly hotel staff. With facilities such as swimming pool to unwind myself during leisure time after a day's out travelling the place.Room was well facilitate with variety of channels such as HBO HD. Clean toilet. Safety locker for keeping valuable belongings.

10/10 Excellent

Willy, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value
great

8/10 Good

Riaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel close to shopping mall
I had a good experience especially because the room is so comfy.

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Yoza, Bogor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!!
This hotel is very clean and have a good location, i'm really enjoy to stay here!! i will visit The Margo Hotel again later ^^

10/10 Excellent

Yoza, Bogor, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel!!
I like to sleep in this hotel, this is my first time to online booking from Expedia. i was sleep at this hotel 6 times. and all they room is clean and very comfort, i like this hotel!

10/10 Excellent

Maya Indah Berllina

Stayed 2 nights in Mar 2023
Response from Bay Sjahfendi General Manager on 4 May 2023
Dear Ibu Maya IndahTerima kasih telah meluangkan waktu untuk memberikan rating yang positif bagi kami. Kami menunggu kedatangan anda kembali dengan layanan terbaik kami.Hormat Saya,

10/10 Excellent

Maya Indah Berllina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Hotel in Depok and Jakarta for us.
The best Hotel in Depok and Jakarta. We had a family meeting @ my uncle's Vila in Pondok Indah. When we traveled from Germany to Jakarta, we always booked this nice hotel. From the staffs, lobby, design, our suite, clean bathroom, breakfast, door security etc. the clean and modern designed Hotel is my favorite one in Jakarta. We were in Pullman Hotel near the CGN Airport, Sheraton, Double tree, Ciputra hotel near the Airport, popp hotel, Mercure etc but the Margo is the best! Would book this hotel again. Santika hotel is the worst in Depok.
Stayed 1 night in Feb 2023
Response from Bay Sjahfendi - General Manager on 8 Mar 2023
Dear Ms. Maya Indah,We appreciate for your rating and feedback, it is valuable for us. It is always a pleasure to serve you and to receive your feedback. We glad to learn that you enjoyed your stay. Your feedback was shared to the team as encouragement to always deliver the best service and product to all guests. Thank you for sharing your experience, it would be our greatest pleasure to be able to serve you again on upcoming opportunities. Sincerely Yours,

10/10 Excellent

FUMIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Uffe Roenholt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

8/10 Good

Uffe Roenholt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

8/10 Good

Tatsuru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフのサービスが行き届いていてとても気持ち良く過ごせます。裏側にはショッピングモールや飲食店があり、雨でも快適にすごせます。 お湯の温度が時間帯によって変わるのはご愛嬌、少し周囲の音は気になります。デポック滞在にはおすすめの良いホテルです。
Stayed 2 nights in Sep 2022
Response from Bay Sjahfendi on 5 Nov 2022
Dear Mr. Tatsuru,Thank you for taking your time giving us the rating and feedback related with your stay. We hope you enjoyed your stay and it is always a pleasure to serve you. Your feedback was shared to the whole team member as an encouragement as we strive to continuously improve the quality of our product and service. Thank you once again, it would be our greatest pleasure to be able to serve you again on upcoming opportunities.Sincerely Yours,Bay SjahfendiGeneral Manager

8/10 Good

ABDUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Needs hanger on bath rooms for suit Overall good
Stayed 1 night in Feb 2022