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Reviews of Upscale Suites

3 out of 5
Upscale Suites
Jalan Karet Bek Murad no 73, Jakarta, DKI Jakarta

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 38 reviews" "
Rating 8 - Good. 17 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the most about this property is the location is easy to find and near to places to eat over the main street. Although this hotel is small, but I find the rooftop garden is pleasing to see the buildings across. No pool are available, so the rooftop is just to get some fresh air. I like the Executive room as its bigger and have a pantry and microwave, suitable for family with an infant but not a bigger child as the bed is not king size. Will recommend this hotel to friends looking to stay in South Jakarta looking to be a bit central.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to an MRT station. No fuss, easy for practical travellers. Some amenities are by request, which makes sense, for example the kettle, because not everyone drinks gallons of tea like me :) Lots of food options in the area too. Manager Alex is very attentive and catered to my needs. Overall happy with my stay.
Stayed 2 nights in Oct 2019

8/10 Good

Ivan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
It’s at the centre business district and walking distant to bus station but room lack of basic amenities such as hairdryer and safe to store valuable items.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

8/10 Good

Atsuko

Liked: Staff & service
Disliked: Cleanliness
Stayed 14 nights in Feb 2019
Response from heri on 11 Mar 2019
tq,,for review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and spacious room with friendly staff who spoke good English. Room smelt a bit at first (smoking prohibited so not sure what smell was) but faded after using aircon. Nice views too!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice plc. Comfy bed. Only close to street so if you can't sleep with too much noise, myb get a more quiet plc
Stayed 1 night in Dec 2018

6/10 Okay

John, Singapore

Liked: Cleanliness
Hotel is walking distance to my meeting venue- WTC
Stayed 2 nights in Oct 2018

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Upscale on 8 Aug 2018
TQ

8/10 Good

Chong Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, great service.
Good, have been staying here every trip.
Stayed 3 nights in Jun 2018
Response from Heri on 4 Aug 2018
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Upscale Suites

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Helen, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was so so, didn't give the most polite service, though it was okay. The room was huge for 2 people, enjoyable and it had a very nice view facing kuningan flyover with big buildings. Overall, a very nice stay
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip
It’s was awesomely great!
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I deal location for a quick stay
Quick check in. Friendly staffs
Stayed 1 night in Jan 2018

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for stopover night
Second time to stay here. The first room they gave me was very smelly. But the staffs were so friendly and they gave me another room which was fine. This hotel was quiet at night (good for rest!), and busy in the morning/afternoon. Spacious room. Location was very strategic, a lot of local food and near best Jakarta's shopping malls.
Stayed 1 night in Dec 2017

6/10 Okay

Lina

Liked: Cleanliness, staff & service
the hotel is in good location and the room is clean, but the bed is a bit hard and not comfortable.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Jim

Liked: Staff & service
Livable place but has ants and cockroaches.
It was OK. Not much amenities around so that is a bit inconvenient. Room was spralling with ants and saw a few baby cockroaches.
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

vit, jakarta

Disliked: Staff & service
kinda ok but not for everybody
apart from my struggle finding and using hairdryer it was not bad

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good but not very clean
The location was convenient and not too noisy. The room was comfortable. However, the cleanliness of the bedsheet and of the towels was poor (some marks on both) and the room had a view right on a wall.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service, Good Location, Recommended Hotel
Great location with a lot of street-food and nearby shopping malls. This 5 months old hotel is very clean and spacious. Service was good and they have water dispenser outside the room so we don't get thirsty. Wifi and aircon were good too. However they can improve to provide more bathroom accessories such as hair cap, hand soap, hand towel, as well as slippers. Overall was good and I will recommend this hotel to my family & friends.

8/10 Good

Andy

Liked: Property conditions & facilities, room comfort
New Hotel, Great value for money.
This hotel provides great value for money. The room is spacious and pretty new. however, more improvements needed. Pillows and towels need to be larger and Hotel staff needs to be more attentive and "Tourist friendly". Although I have no issues with the staff as I can converse in Bahasa Indonesia, I can imagine western or english speaking tourist having difficulty communicating with the staff there. They need to be more attentive and have basic hospitality as more than often the staff appeared to be unfriendly. Cleaning staff needs to understand the difference between "DO NO DISTURB" and "CLEAN MY ROOM" door signage.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

10/10 Excellent

Joe, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern New hotel
Simple and fast check in, clean modern and quiet room, comfortable bed. Highly recommended.

8/10 Good

Linawati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, spacious room
Location is great, brand new building, the executive room is spacious and well equipped with big fridge and microwave. The only downside is mobile network (both voice and data) on first floor, no signal at all.

8/10 Good

Tiovani

Liked: Property conditions & facilities, room comfort
The room was good but the bed feels so dusty. Good balcony

10/10 Excellent

Paulinus

Stayed 7 nights in Aug 2020

10/10 Excellent

Masamichi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Alles Sehr gut würde ich auf jeden Fall wieder buchen
Stayed 4 nights in Mar 2019
Response from HA on 15 Mar 2019
Dear Valued Guest Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben Sincerely/Upscale

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel and totally satisfactory for 1 or 2 nights. The staff was nice and the room was very comfortable.
Stayed 2 nights in Oct 2018

6/10 Okay

Happy May, 東京

Disliked: Staff & service, property conditions & facilities
都会的感覚のコスパそれなりのホテル
インドネシアのお国柄なのかわからないがバスタオルしかなく、フェイスタオルやハンドタオルがない。ティッシュもなかった。食器や大きな冷蔵庫、ペットボトルの水、また1ブロックほど先にコンビニが2件ある事は好感。
Stayed 5 nights in Dec 2017

4/10 Poor

R, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Sub-par room condition especially with A/C
We checked in to a Deluxe room, the room was still damp and warm at first since none of the appliances were running for the empty room. This is understandable. We put the hotel key card in the slot to get the lights and A/C running. After about 2 hours, we noticed the room temperature only cooled down a bit, but it still feels quite damp and warm. We also noticed a problem with bathroom tap with the water splashing sideways out of the sink bowl when turned on. The entrance door was also partly unhinged so it needed some effort to properly close. I called in housekeeping to look at these problems, especially with the A/C. If you visit Jakarta you'd know how important an A/C unit is. A technician came and looked at the problem but couldn't really resolve it. The staff ended up moving us into a Deluxe Plus room hoping to resolve the problems. After about an hour in, the same A/C problem is still there. I went and talked to the front desk again, the only solution they could offer is to 'wait a little longer’. After waiting another 45mins we noticed no improvement and decided to move to another hotel - Ayaka Suites - not far from there. So we checked out and told the staff we're quite disappointed with the hotel. They offered us an upgrade but still couldn’t guarantee about a comfortably air-conditioned room. So we left anyway. Checking into Ayaka Suites, after around 45mins of running the A/C the room was all cool and comfortable. Please pull up your socks, Upscale.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable "Hotel Budget"
Pelayanan ramah dan ruangan nyaman.
Stayed 1 night in Jun 2017
Thank you for staying with us and your wonderful review. Looking forward to have you stay with us again. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
内装が近未来で特徴があります。
ビジネス街に行くのにアクセスが良く 、ホテルのエレベーターが近未来的で 部屋も綺麗だったので非常によかったです。

10/10 Excellent

Indri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walau di tengah kota tp jauh dr kebisingan
Pelayanan kamar cukup baik

2/10 Terrible

Mitch, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST
The staff's operation was terrible. The room had bad smell. Because of the water trouble, I was not able to take a shower, so I had to use washstand water to wash my body. I originally planned to stay two nights, but the service was so horrible and terrible, I canceled the second night stay. Since Jakarta has many cheap but good hotels, you do not have to choose this. If you do, your stay in Jakarta can be unforgettable experience, in some meaning.