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Reviews of Mantur Jerusalem Mountains by Selina

3 out of 5
Mantur Jerusalem Mountains by Selina
Ma'ale HaHamisha 90835 Jerusalem, Mateh Yehuda, Jerusalem District

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Daniel St. on 4 Sep 2023
Dear Anat, It was a pleasure to host you in our location.Thank you for your feedback. and we hope to see you again in your next vacation.Warmest Regards,Selina Mantur Jerusalem Mountains

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel with a View
This hotel is in a beautiful location in the hills slightly to the West of Jerusalem with wonderful views. The room was quite basic but provided everything that was necessary. Plenty of hot water with good pressure in the shower and the bathroom was equipped with toiletries. The staff were excellent and helpful in the extreme.
Stayed 1 night in Jun 2023

10/10 Excellent

Tali

Stayed 1 night in Mar 2023
Response from Daniel on 18 Apr 2023
Dear Tali,We are happy to know that you had a wonderful experience at our location.Kindest regards,Daniel SteinbruchOperation Manager

6/10 Okay

Lev

Travelled with family
Liked: Staff & service, property conditions & facilities
Breakfast with a very limited selection in a very cramped lobby. I have been to this hotel many times, but always had breakfast in the dining room.
Stayed 2 nights in Nov 2022
Response from Daniel on 3 Jan 2023
Dear Lev,Thank you for your messageYou feedback is very important to us to ameliorate our service.Hope you come to stay with us soon and see the improvement.Best wishes,Selina Mantur Jerusalem Mountains Staff

2/10 Terrible

ram

Stayed 1 night in Oct 2022
Response from Daniel on 16 Nov 2022
Dear guest We applied many changes in our location. I wish you would come back to have a wonderfull experience,Warmest Regards

8/10 Good

J

Liked: Cleanliness, property conditions & facilities, room comfort
Surprise package
Did not expect very much, given that the room cost was a fraction of the hotel next door where we had wanted to stay but which had no vacant rooms. We took a standard room (there are better rooms) which was spacious, clean, air-conditioned (controls a little dated but very effective), with en-suite shower and WC, Facilities - it is run as pert hostel, part hotel and does not have a glamorous reception are.Some food is available (kosher but not superised), and there is a reception drink for new arrivals at 6.30 pm. More elaborate meals can be arranged at the Yearim Hotel next door, and guests can on request use the Yearim swimming pool, So there are many plusses, I would givethe hotel a good 3-star rating at a very reasonable price.
Stayed 1 night in Jul 2022

10/10 Excellent

Vivian

Stayed 1 night in Apr 2022

4/10 Poor

Guy

Stayed 1 night in Apr 2022

10/10 Excellent

shlomo

Stayed 2 nights in Apr 2022

10/10 Excellent

Zion Yoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place! with amazing view!
The stuff was amazing! The place was clean and tidy! And we really loved the view!!
Stayed 1 night in Jan 2022
Response from Selina JM team on 9 Jan 2022
Dear Yoni and Nira ! Thank you so much for your kind feedback, we appreciate it a lot ! We hope to see you again soon :)

6/10 Okay

Naama

Liked: Staff & service, property conditions & facilities, room comfort
So-so
the room had a strong smell of the anti-worms wood product, and breakfast wasn't very good. Salat from the day before and no fruits, no real cofee etc.
Stayed 1 night in Dec 2021
Response from Selina JM team on 3 Feb 2022
Dear Naama, Thank you for your time writing this feedback. We always like to learn from our guest's reviews. We do make sure to offer our guests fresh breakfasts every morning with fresh fruits and vegetables, freshly baked bread, and more goods:) we are sorry to hear you had a different experience and we will be more than happy to try and change that. Regarding the smell you mentioned, we will put extra attention to that. Thank you again and we will be happy to see you with us again soon:)

10/10 Excellent

Ammon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Selina JM team on 9 Jan 2022
Dear Ammon, Thank you so much for the high score:) We hope to see you again soon !

8/10 Good

Ahuva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
אירוח בסגנון שונה מהמקובל,אבל בראש צעיר וכיף . החדרים גדולים ונוחים. האוכל מוגש בבופה והאכילה בפינות החצר,לפי בחירת האורח. בוודאי שאחזור,גם עם הילדים והנכדים.
Stayed 2 nights in Sep 2021

8/10 Good

Itay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Liked the place, disliked the service
This is our second stay at Selina's hotels, and we set our expectations accordingly (not to have them too high). It was good, especially for the price we paid, but where the facilities were accommodating, the service was lacking. Don't get me wrong.. the staff is welcoming, but it seems they were not equipped to handle a high load of residence at the hotel; the bar was overcrowded, the reception was mostly unattended, the breakfast felt empty at most times with a few Items that ran out and others that were just not supplied as fast as they were in demand for. We also had to go back and forth to the bar for cups/milk/fillers and wait extensively to get what we wanted. They were no desserts that were vegan (or at least non that were marked as such and no staff around to ask for clarifications). Again, it was ok, but the service was our stay's pitfall.
Stayed 1 night in Sep 2021

10/10 Excellent

Ran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation 🌅
Amazing place with amazing people
Stayed 4 nights in Sep 2021

10/10 Excellent

Tamar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Yizhar

Liked: Cleanliness, property conditions & facilities, room comfort
ממליץ בחום
מקום נעים ומקסים
Stayed 1 night in Sep 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Tom

Liked: Cleanliness
Stayed 1 night in Sep 2021

8/10 Good

Shiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

Daniel

Travelled with family
Liked: Staff & service, room comfort
Hotel con mucho potencial
Hemos llegado al hotel sabiendo que recien habia sido inaugurado. Teniendo en cuenta que quizas eso traeria algunos percances. Debo decir que se destacaba mucho el esfuerzo del personal para hacernos sentir a gusto. Siempre con una sonrisa y dispuesto a ayudar en todo. Hubieron pequeños detalles que restaron puntos, pero que tienen facil solucion. Como por ejemplo que la habitacion no contaba con un tacho de basura. O agujeros en las paredes de cuadros que fueron retirados. Las vistas del hotel sin duda les suman mucho puntos a favor. Creo que volveria a hospedarme aqui en un tiempo cuando el hotel este ya en pleno funcionamiento.
Stayed 1 night in Aug 2021