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"The garden and the architecture is a highlight - really offers a sene of serenity. However the management is a bit chaotic: first, in two consecutive days I was supplied with dirty towels - this problem was solved after I made a complaint to the front desk. Second, the internet was unstable and unreliable. One day the internet is down, when I reported this issue, the staff at the front desk told me an IT personnel would sent to me. After about 20 mins when I called the front desk when would expect the IT personnel, the receptionist, he couldn’t help me and Abruptly ended the call without providing any useful information. Then I went to the front desk again queried about the incidents then I found some people lied to me to suit their convenience (for example two different people came to me claiming they are the hotel manager in two different occasions when I visited the front desk, specifically requesting to see the hotel manager). I wrote an Email to the front desk manager, and I never got a reply."

"My husband and I loved our stay at Astari. After we booked, they offered a car pick up from the airport which we ended up not using (Btw, communication in Expedia is not great, due to cell reception. If you have a question, message them on WhatsApp.) We got to the hotel late and Wahyu was there to check us in. He gave us a delicious cold drink and showed us to our room. The room was very tidy and clean, but I think the shower floor could have been a little bit cleaner, but water pressure and temperature were fantastic! The bed was firm and comfortable, duvet was cloudy. SmartTV in the room so we could watch Netflix or Youtube. The staff connected us to a motorbike company that dropped it off to the hotel. No issues with the bike which was great. Wifi was spotty but not enough to cause frustration. Anytime we got kicked off we just had to click on it again to reconnect. AC worked perfectly. Pool was very clean and refreshing and the outdoor shower was very nice after a day at the beach. After we had checked out, they even let us leave our luggage there for an hour while we got lunch, which was really helpful for us in that moment. I would absolutely recommend staying here! Thank you Astari staff!"

"Beautiful beach, friendly and helpful staff, delicious breakfast and dinner! We were upgraded to a villa with a private pool which was amazing! I had two massages with Pri. Best massage ever! Highly recommend!! My husband had a massage therapist that he really liked named Dewi. I would definitely stay there again."