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"I came to Hawaii to relax and enjoy my vacation, but unfortunately the service I received did not reflect the level of hospitality I expected. Service was disappointing and far below the standard expected for a destination known for hospitality. Staff members were rude and management did nothing to correct situations. "

"No AC in room, sliding door damged not able to lock, felt unsafe, very tired every day of stay due to lack of sleep caused by hot and muggy room.Ms. Angie was very nice, professional, and understanding of my issues."

"Everything about this property was nice and some cases better than expected. The only negative is that on the day we were leaving, at 8:30 in the morning, well before the 11 AM checkout time, while my husband was half dressed in the bathroom and I was half dressed in the kitchen, new guests entered our room with their pass key. They have been given access to the room without the front deck changing the digital card key and without being told check in time is at 4 PM. what a shock to have strangers walking into our room while we’re still there! That’s bad management. The key should’ve been changed. Also the guest should’ve been notified room won’t be ready until four. When we did check out and I told the front desk about this, they said oh I’m sorry. I’ll tell the management."

"We were at the property for the biggest storm in 95 years and they did such a good job of keeping things safe for us and getting the hot tub and pool up and running as soon as possible when the storm settled down. We had a great time. Room was very clean, it was quiet, and we had a beautiful view of the ocean. Would definitely stay here again. "

"As a resort, they did want you to go to a seminar to consider a rental property, but were declined. The rooms seemed a bit dated, though clean and spacious (we had the junior suite). I would’ve loved a few more free amenities for the cost. There was a daily fee to use the gym, for example. Breakfast wasn’t included and you only get one 20% off coupon. For the price, I just would’ve expected a few more perks, like the cookies at Embassy Suites."

"Unit was even better than I expected "

"Good "

"The room was dirty and smelled musty. When taking the bedsheets off we saw a disgusting soiled matress cover that probably hadn't been washed in years. Very dissatisfied "

"Loved the apartment. Convenient clean and plenty of room. Enjoyed sunsets from the balcony"