Extremely Disappointing Stay – Would Not Recommend
I stayed at this LaQuinta and had a truly frustrating experience. From the moment I checked in, the issues started. The room’s air conditioning didn’t work, which made for an uncomfortable night. There was a plastic bag over the smoke detector, a glue trap stuck to the ceiling for flies, and a broken shower head that sprayed water all over the ceiling. Clearly, this room was not being maintained properly or safely.
I reported all of this to the front desk right away. Their response? “We can’t do anything until the manager is in,” which wouldn’t be until the next afternoon. No solutions were offered that night—no refund, no discount, not even a room change. Eventually, the next day, they offered to switch rooms, but by that point, the damage was done.
I booked through Expedia, and the manager told me to call them and he would approve a refund. Well, it’s been two weeks, and he’s now dodging their calls and refusing to speak with them. Still no refund.
I’ve stayed at LaQuinta locations before and never had an experience like this. This property does not meet the brand’s standards and the customer service was completely unacceptable. Do yourself a favor and stay elsewhere
