"Check in process needs improved. Room should have been ready at 3 but it wasn't. So after 4 I asked again and they were able to put us in a different room (same type) that was ready. I'm not sure why they didn't do this in the first place. Also, right at prime check in time between 3-4 pm, 2 out of the 3 front desk workers left/went on break leaving Grace alone. This happened on both check in day and check out day which are the only two times I went to the front desk. She kept a smile among the very long line. I felt bad for her. Also there was a lot of garbage and towels left by the pool area unfortunately from messy guests. One day, the workers went home and plates of food were just left at the pool chairs and never picked up. I picked up trash around the pool area hoping it would not blow into the ocean.
Overall, the property is very nice and I would stay there again, but definitely pack your patience for the front desk and don't expect your room to be ready on time."
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