"Ok so pretty long review but please read the whole thing if you are going to read it. The hotel itself was clean and nice and a good property, though a pretty standard hotel. The staff was very nice.
They have a service where they check in your bags while you wait for your room to be ready or after checkout until you catch a boat, train, etc. which was nice. I do have to say that we did check our bags after check out while we walked around town until our cruise boat boarding. When we came back they did not have one of them, unfortunately one with our passports, obviously not great. However, I am still giving a good review because of the response. Paulette (manager), after finding out about it was just as panicked as I was, and she and her staff went all over everywhere looking for it (train depot, cruise line, etc.). She also contacted the cruise company and their baggage people, etc. and came to the cruise terminal with us to try and help. We did not immediately find the bag but the hotel staff worked with us and the cruise people to get us aboard the ship with birth certificates. They later found the bag in another guest's room, turns during a busy time they had let one of the guests grab their own bag from checked and they obviously grabbed the wrong one (lesson learned I hope). Hotel then overnighted our bag at no cost to our first port. So while it was very stressful I truly believe it was an honest mistake and they did everything they could to fix it."
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