Kice Island hotel guide. Hilton Hotels hotel in Kice Island, Florida

"Absolutely terrible. I rented the 'comfort cottage'. When we arrived we were met at the front desk with no staff But instead there was a sign stating we needed to text a number and they would text back a our room number and a code to use to unlock that room. There were other people there as flabbergasted as I was. They told me they booked two rooms, but only got on and it wasn't the one they had chosen. They also told me it took 30 minutes to hear back about their room after texting the number. Because if this, I immediately called the number and after listening to an automated message I spoke to a man who simply asked me how long ago I texted for the room number. I explained what I saw in the lobby and I wanted to code to get into my room. I then received my room number to find out it is a room with two beds on the second floor - a tall stair case with NO elevator. I am traveling with my 80 year old mom who has ambulatory issues and that is why I rented the comfort cottage. When I look into the room and realized what was going on, I left immediately to call the guy again to let him know this is definitely not what I booked. He told me since I already checked in and walked into the room there was nothing he could do. I need to call Expedia. So I called and they told me the hotels policy was if I cancel the nights I was supposed to stay there they only refund 1/2 of the cost. I reiterated how the hotel fraudulently advertised their rooms & Expedia offered me a $25 gift card!!"

"Everything great"

"Clean rooms, staff are friendly. Very family friendly"

"Cute funky motel. Very clean and couldn't beat the price."

"Parking was easy and off the street. Staff was friendly and helpful. "

"The room was clean but dated in style. The staff was great didnt use gym and didnt shop"

"The pool was awesome and heated! Front desk staff were friendly and very accommodating. The location is very good for downtown Naples. We will stay there again."

"The floors were grimy, the couch was stained, the toilet had dirt and hair on it, there were no bed pillows for the sleeper couch. We stayed one night and spent the other 3 nights somewhere else. The listing does not make it clear that this is not a hotel: the reception area is only staffed for limited hours. The only way to reach the staff is by texting a phone number. I was promised a refund for the nights we didn't use and haven't heard from them in more than a week. "

"Breakfast buffet was good. Parking good "