"Lovely reception/lobby area. Relaxed and comfortable. Parking available.
Clean and spacious room, with smart TV.
Would have preferred a kettle to a coffee machine (as machine was noisy and the tea had a coffee taste, as if filter not cleaned.)
Some water in the room would have been a nice touch also.
Check-in staff and bar staff were very friendly and helpful. However, the breakfast staff were very rude, unhelpful and abrupt.
The breakfast experience itself was a big disappointment. The selection of cold options was very limited- cereal and fruit. The hot food was clearly sitting there for a long time (fried eggs were cold and hard). The brown bread was rock hard and of poor quality.
The cereal bowls were dirty.
Breakfast was served from 7: 00am until 10 am, but at 9:30am staff were not refilling items e.g. water jug was not refilled and at 10: 01 am staff started clearing away juice, milk etc and tidying up the stations. No option to refill tea.
We approached one staff member with a question about the food (as the hot food was not self-service and there was nobody at the counter to serve it), and she replied 'can't you see I'm busy- I'm clearing up here'.
"